Moving Router to another room
Hi, i have recently signed up after moving home and wanted to have the router installed upstairs where it could be used via ethernet to make full use of the gigabit bundle i have signed up for. Unfortunately when signing up i was told there was no longer an option to have a technician come to install the router. Is it still possible to have someone come out and move the router? The wifi speeds are very low in most of the rest of the house and even a powerline adapter hasn't helped much. Any help with this would be appreciated as the bundle isn't really worth the cost as is.Virgin install - solid green light
I’ve just had Virgin installed (hub5x) and I have a solid green light. The engineer did his best but left saying it will hopefully turn white soon. He will keep me updated and I have his contact details so can contact him directly too. He was really helpful actually. It’s not like he fled and left me to it. Can anyone shed any light on the solid green light situation? Many thanksHUB 5 has been intermitent for over a month
Hello, my hub5 has been intermittent for over a month now. I have four engineers come out to take a look at the problem. First visit, the engineer said everything is fine made a few changes to some of the cables in the house to help with some noise. as some cables was leading to a terminal doing nothing. He believed it was a communial box issue. So-called about the box issue outside, and got sent another engineer, they just changed the cable at the back of the modem. third engineer came as they though the box was in my property, but I said it was the communial box. Fourth engineer arrived to replace the omni box instead, they checked and said it does not need replacing. I work from home, and the service that is being provided is not great. The internet being provided has been poor and the cause of the problem has still not been fixed after four visits. The internet is going offline every day, it's terrible during the day, and goes offline at night time. Mod Edit : Image removed due to containing personal informationslow speed to hub5
Hi All hopefully someone can help or advise on this issue that I have been experiencing since September 2024 i upgraded to the 1Gig package from my previous 350meg in Feb of 2024 along with this they also upgraded the hub from the hub3 to the hub5. Initially it was all fine for a while the hub was receiving the 1Gig speed coming into the home according to samknows/realspeed checker - then from September 2024 onwards the hub itself is not receiving anywhere near to that sort of speed. please see screenshot below - did this check while writing this post. i always get around 200 average coming into the hub5 for whatever reason. Virgin Media engineers have been out to my home on several occasions since this issue has started - i have had 6 visits so far till date and they still cant fix this speed issue. throughout these visits they have re-pulled the cabling with brand new cable on the outside, they also replaced the cabling internally with new cable, they have also checked the cabinet on several occasions, also have replaced the cable box on the inside of the home, and have also replaced the hub5 once so far BUT the issue still exists... still not getting the 1Gig speed... i am frankly fed up with this i feel like i should be entitled to some sort of compensation as the agreed speed is not being delivered to the hub itself thus is a breach of contract. during my time on the 350meg package on the hub3 i never had this sort of issue - always received the full speed coming into the hub - this has only been happening since upgrading to 1Gig if anyone else on this community forum has experience similar issues like this please can you assist in advising what can be done or how to resolve this issue, thanks!!Hub 5 Ethernet vs WiFi
Unboxed my Hub 5 today and set it all up correctly. Anyone have any ideas why when I plug 2 Ethernet cables into my hub the WiFi drops out every time without fail? I switched from the Hub 3 this morning with the same Ethernet cables and had no issues like this prior so I’m baffled why this is happening now? I either use my Ethernets for computers or WiFi for phones/TV. I can’t seem to run the 2 at the same time and I can’t find an answer as of yet. If anyone’s had a similar issue or a possible fix please help me out lolWiFi with Mobile Devices
I’ve noticed a few threads with issues around WiFi connecting to IPhones. I've been experiencing the same issues, however, my wife is on Android and having the same issue. We consistently have drop out on wifi with various apps buffering for ages. However, our Amazon fire stick seems to work okay. I’ve had two engineers out who can’t find any issues and even replaced the hub 5. It appears to work periodically, but will just stop and drop out frequently. I’m at my wits end as can’t find anything to resolve the issue. The last online chat resulted in Virgin sending us a WiFi booster, which I’ll try this weekend. As a last resort does anyone have any suggestions? We’ve had no issues for over a year, but something must have changed in the last 6 months as it’s complete hell now.Intermittent internet connectivity - FTTP Hub 5
I am writing to seek assistance with intermittent internet connectivity issues since recently switching to Virgin Media on a 2 Gb fiber plan. While generally the performance meets the expected speed and latency on speed tests, I experience frequent delays of 5-10 seconds in loading web pages. Additionally, voice and video calls suffer from inconsistent quality and I often have to hot spot off my phone to resolve, I work from home and its very meeting heavy and 2 out of 5 meetings I have issues. The issues persist on both wireless (even in close proximity to the Hub 5) and wired connections. I have also tried using my own wireless router with the Hub 5's Wi-Fi disabled, but the problem remains. An engineer recently visited after a two-day service outage/issue (caused by a local area/exchange issue). During the visit everything appeared ok, but the engineer noted a kink in the external fiber installation but stated it was not causing any issues but could need replacing in the future. I am wondering if this kink in the fiber could be responsible for the intermittent connectivity problems. Are there other potential causes or troubleshooting steps I should consider to identify the source of the issue? Any assistance would be greatly appreciated, I've only been a customer for 20 days but considering terminating contract and going back to FTTC service from a different provider.Fluctuating speeds and ping while gaming on PS4
Had an engineer out a few weeks ago who diagnosed whatever issues there were with my hub. New hub 5, new cat 6 ethernet cable, fine. Over the following few weeks although my download speed and upload speed were showing better, it is awfully inconsistent, and the lag is making me lose my hair while gaming in my free time. I run speed tests via multiple sources and the download amd uplaod speed show ok but p9ng horrible. Run tests via Virgin media app and all is fine, run again minutes later and it says intermittent signal in area. (Is that actually the area or personal router, becasue ringing customer service for them to tell me everything's fine in my area is conflicting). Issue persits - 2 calls to Virgin and 2 no shows by engineers (looks like customer service never even booked them), I finally got another engineer out today. 2 nice chaps, but what they did I'm not sure. Nthing was replaced within my home but now my speed test on PS4 reflects even worse fluctuations. Currently showing approx 24mbps down, 12 up, then up to 380mbps, then back down (Barely 30 seconds between tests.) My package is 500 up and 50 down. I am tired of this constant fluctuation and service. While I have 4 months left of my contract, it will take some magic to keep me as a customer for their internet, tv, phone package and I'll take it elsewhere if things aren't finally sorted. Sorry but it's just tiresome. Spare time is limited, and I can't enjoy it currently because of this. Is there ANYONE that can help me please?? It's driving me nuts!!Conflicting messages on Hub Upgrade
HI there, I'm trying to renew my contract, I'm getting conflicting messages on hub upgrades, and the customer service line is as much use as a chocolate teapot. If I log in on desktop, I'm offered upgrade packages to speed. I'm currently a M350 customer and I'm being offered M500 or 1Gig. If I log in on mobile, I'm being offered the M500 upgrade, or an upgrade to my hub from 3.0 to 5.0. When I spoke to an agent on chat, they told me that I could only upgrade to Hub 5.0 on a 1Gig contract. Can someone confirm if that's true? I'm more interested in a hub upgrade because my current connection, as good as it is, suffers semi-frequent 'blips' in connection that are becoming frustrating
1gb connection keeps dropping to outbuilding (Ethernet laid)
Hello Hoping someone can shed some light on what may be happening with my set up. I've recently upgraded to full 1gb with a Hub 5. I've got a Cat 6 cable running from the back of the router outside to my outbuilding. The connection to my outbuilding seems to keep intermittently dropping, most notable when signed into a work VPN. Connection to the wider internet continues uninterrupted however when signed into a VPN connection seems to drop regularly. When inside my home connected to the Hub 5 via Wi-Fi I don't suffer any dropouts. I've also ran a few speed tests using the hard wired connection and also the Wi-Fi I have available in the outbuilding, both only come to around 40/50Mbps which again seems a bit off considering I'm on full fibre. The cable was only laid around 12mths ago and isn't damaged. I have a standard TP-Link switch in the outbuilding and hard wire my machine into it. The only other device plugged into the switch is a Wi-Fi disc. Very frustrating as the building is used for WFH and the drop outs are causing issues. All seems strange considering the router is brand new and the ethernet cable has only been laid for around 12mths. Any ideas/suggestions as to what's going on here? Thanks
