1gb connection keeps dropping to outbuilding (Ethernet laid)
Hello Hoping someone can shed some light on what may be happening with my set up. I've recently upgraded to full 1gb with a Hub 5. I've got a Cat 6 cable running from the back of the router outside to my outbuilding. The connection to my outbuilding seems to keep intermittently dropping, most notable when signed into a work VPN. Connection to the wider internet continues uninterrupted however when signed into a VPN connection seems to drop regularly. When inside my home connected to the Hub 5 via Wi-Fi I don't suffer any dropouts. I've also ran a few speed tests using the hard wired connection and also the Wi-Fi I have available in the outbuilding, both only come to around 40/50Mbps which again seems a bit off considering I'm on full fibre. The cable was only laid around 12mths ago and isn't damaged. I have a standard TP-Link switch in the outbuilding and hard wire my machine into it. The only other device plugged into the switch is a Wi-Fi disc. Very frustrating as the building is used for WFH and the drop outs are causing issues. All seems strange considering the router is brand new and the ethernet cable has only been laid for around 12mths. Any ideas/suggestions as to what's going on here? Thanks
Intermittent WiFi
Hello, Long time Virgin Media customer. Wanted to seek advice on my internet connection. I keep getting intermittent internet connection for the last 2 weeks. My usual set up was Hub 5 connected in modem mode to ASUS router. After issues started, I have tried resetting/rebooting both routers with no lack. Today, I have reverted back to using the Hub 5 as a router and the connection seems ok, but upon login to router settings I can see these warnings: DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM- and US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM- Could someone advise if this is normal to see these? Also, can Virgin Media block 3rd party routers somehow (shadow ban) from working properly when in modem mode, as I had similar situation around 2 years ago, I swapped my old ASUS router for another one and the issue was solved? thank you!Recently started getting "16 consecutive T3 timeouts"
Hello all, My setup: Hub5 in modem mode connected to UXG-Max (Ubiquiti) Hub5 details: Standard specification compliant : DOCSIS 3.1 Hardware version : 1.2 Software version : LG-RDK_7.6.20-2306.5 Cable MAC address : () Cable modem serial number : () System up time : 1day(s)3h:48m:4s Network access : Allowed All worked fine for almost 1.5 years, but recently, something must have changed. On UXG, I get the following Internet disconnect errors: Your primary internet Virgin Media was disconnected and has been restored.Today at 12:47 Your primary internet Virgin Media was disconnected and has been restored. Feb 20, 2025, 20:36 Hub5 logs: 23-02-2025 12:47:56 critical 16 consecutive T3 timeouts while trying to range on upstream channel 8;CM- "----" 20-02-2025 20:36:59 critical 16 consecutive T3 timeouts while trying to range on upstream channel 8;CM- "---- Any ideas guys? Thanks, myky Power Levels:Constant drops on wired connection with the following showing on network log
23-02-2025 12:25:48 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;[REMOVED];CM-QOS=1.1;CM-VER=3.1; 22-02-2025 21:26:53 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;[REMOVED];CM-QOS=1.1;CM-VER=3.1; Can someone please help me understand what issue i am having. I have had 4 engineers out. Replaced the router, cables and amplifier. This is the current status. my Wifi is non existent and switching to ethernet cable my signal goes from 500mbps and drops to 1mbps and back every minute or so with the above mentioned errors and criticalsHow to connect Cat6 cables in 1 room to Hub5 in another
Hi, I'm currently nearing the end of a home renovation project where we've had a utility room built, featuring a cupboard that I've asked the builders to run Cat6 cables to. These cat6 cables connect to ports in rooms of the house which will allow us to have a hardwired connection to various devices. Currently our Hub5 sits in our lounge next door to the utility room. What would be the best way to connect the cat6 cables to the Hub5? Can I use a wireless router, linked to a network switch for the cables to plug into in the utility room, and connect the router to the Hub5 wirelessly if I put the Hub5 in modem mode? Would this work or is there a better solution? Many thanks!Hub 5 Device Name Change - Not Possible
I've just installed my Hub 5, it was a requirement I switch to a Hub 5 on renewing my contract. I wanted to keep my Hub 2ac. I'm up and running, but I see no option to change my connected device's names. When clicking on the information icon on the connected devices page, it states: 'To change the names of your devices return to the Home screen and make the changes by clicking on the device name in the Modem Status Overview.' But this is not possible. Clicking on the displayed devices does nothing. Is this a known issue? Thanks.Ethernet dropping out constantly, HUB5
Hi, i’m having an issue with ethernet connection dropping out randomly for a few seconds (Hub 5), i have tested different Ethernet cables and also tested on 4 other devices and tried all of the different ethernet ports on the back of the router, all have the same issue with it cutting out for a few seconds then going back online happens 10-15 times per hour, WIFI is completely fine and has no drop outs, we recently had an engineer out who replaced our Hub 5 for a new one but still has the same issue with ethernet dropping out. This is the only error which pops up on the router logs when the ethernet drop out occurs; GUI Login Status - Login Success from LAN interface GUI Login Status - Login Success from LAN interface GUI Login Status - Login Success from LAN interface GUI Login Status - Login Fail from LAN interfaceNetwork router hub 5 issues sometimes
Hey there I'm having issues with are houses WiFi, so ever since the new hub it doesn't do it as much. The issue is the contant disconnections, up and down speeds and it's only when we ring em up it settles again. We also have had issues where the router restarted once and forgot itself and a new ssid for the router for some reason. It might be the power up and down levels but it gets enough wattage and fine connection. I have checked the connections multiple times. The issue is my mom is the WiFi holder, and she pays for it out of my money but she doesn't like the hassle of the support but for a service we pay like_70-100 for this is bad. Yes we have alot of devices but even then it should handle it in bandwidth control on the DHCP. It has happend on every hub If a support agent sees this I'm happy to pass my mom's details or have look to send a engineer if any issues or upgrades. I am 20 but she gets the money from me for better speed because my hobby and future work is internet based as a IT network technian. Please help Message me for detailsStart of billing period
HI All, I got my Hub 5 today, I was planning to setup it tomorrow (23rd January) and activate it. Once I activate it, will the billing period be 23rd of every month or will I get a bill on 1st of Feb ? And if so, will it be for the whole month or just for the week of use? Thanks, Rajas
