Hub 5 - Deco X20 Issues
Hi folks, having some issues with my network setup at home wondering if anyone has any advice or suggestions. So about a year upgraded broadband package and got sent out the hub 5, was previously on super hub 2 which was very stable and reliable. Got the hub 5 installed and it was rubbish with internet connection constantly dropping. Had a couple of engineers out, they couldn't find any solutions so did a bit of research and found the deco X20. Set it up, hub 5 in modem mode, main deco in router mode and 2 other units placed in other parts of the house. Worked fantastic, very stable and full coverage all over the house, even got around to wiring up the second deco via ethernet for even better signal. Fast forward a few months ago, having nothing but issues, deco gets the red light, connected no internet then get the flashing red light on hub. Hub comes back to green, sometimes deco comes back itself sometimes it doesn't and needs a reboot. Had 2 engineers first one mentioned some kind of power issue causing the hub 5 to reboot all the time and the apparent solution was tweaking the cable which goes into the hub. After that was sent a new modem, same issues after setup with decos, second engineer couldn't find any faults but I wasn't at home at the time to ask him any questions, when I did get back, I found the hub had been reset and back to its default WiFi mode, no idea why he did that. So the last time I spoke to customer service they mentioned ruling out an issue with my router setup, I was skeptical because the hub was showing flashing red lights so I assumed it was an issue with isp connection. However I gave it a shot, removed all the decos, reset the hub 5 and it's now running in WiFi mode with a stable connection over the last few days. The issue is the dead spots around the house, which the decos were the perfect solution for. Any ideas on why the decos are suddenly the issue, I've reset them various time, upgraded the firmware, set up auto reboot for early hours, even changed them to ap mode with the hub in normal WiFi mode but no luck. It seems like the deco setup is causing some interference with the internet connection causing the hub to crash as well. Any suggestions would be appreciated, apologies for the long read just wanted to give full context.Hub 5 flashing blue
Hello I hope someone can help me here.. just recently got a new hub 5 delivered because my old one broke and now this one is constantly flashing blue for almost 2 days now 😞 I’ve called and emailed but no one is helping me. I’m guessing it’s something to do with the box needing activated or something? really hope someone can help me in this thread thank you so muchSolid Green light
I had my installation completed earlier today. All the techs that came where very good and helpful however they did leave before the Hub before it established any connection. I am still waiting 5 hours later with a solid Green light and no connection. Customer service teams on phone and Live chat have not been overly useful at all. This is all very frustrating following multiple cancelled installation dates. Being misled on the phones already prior to the installation. I am also expecting to receive compensation after I was told this on the phone but unsure what to believe at this point. Ultimately I just want it sorted and running broadband!
New Hub 5, won't connect, blue flashing lights. Hub 3 was fine!
I was sent a new Hub 5 to replace a Hub 3 (which was working fine). I've followed the instructions but it won't connect, it has a white light for a minute then turns to blue flashing lights which I believe means it's still setting itself up. I phoned to check it was activated and was told it is fine their end and would work in a couple of hours. It's now been 6+. I logged in to settings by connecting the hub to my laptop and it says "Requesting CM IP address". I've tried resetting several times. They have booked an engineer in a few days but I'm frustrated that everything was fine on the old hub (which now no longer works) and concerned the engineer might not be able to fix it on the day and I'll need to wait even longer. Does anyone have any suggestions of other things to try? Have I missed anything?Assistance Needed: Unable to Connect New Router
Hello, I received the new router Hub5 yesterday but haven’t been able to connect to the WiFi. The box mentioned that I need to set it up within 5 days, after which the old router will be disconnected. I’m quite worried, as I work from home and rely heavily on a stable internet connection. I’ve checked the website for contact details but couldn’t find any, and now I’m not sure what to do next. I’d be very grateful for any help. Thank you.Moving Router to another room
Hi, i have recently signed up after moving home and wanted to have the router installed upstairs where it could be used via ethernet to make full use of the gigabit bundle i have signed up for. Unfortunately when signing up i was told there was no longer an option to have a technician come to install the router. Is it still possible to have someone come out and move the router? The wifi speeds are very low in most of the rest of the house and even a powerline adapter hasn't helped much. Any help with this would be appreciated as the bundle isn't really worth the cost as is.Virgin install - solid green light
I’ve just had Virgin installed (hub5x) and I have a solid green light. The engineer did his best but left saying it will hopefully turn white soon. He will keep me updated and I have his contact details so can contact him directly too. He was really helpful actually. It’s not like he fled and left me to it. Can anyone shed any light on the solid green light situation? Many thanksHUB 5 has been intermitent for over a month
Hello, my hub5 has been intermittent for over a month now. I have four engineers come out to take a look at the problem. First visit, the engineer said everything is fine made a few changes to some of the cables in the house to help with some noise. as some cables was leading to a terminal doing nothing. He believed it was a communial box issue. So-called about the box issue outside, and got sent another engineer, they just changed the cable at the back of the modem. third engineer came as they though the box was in my property, but I said it was the communial box. Fourth engineer arrived to replace the omni box instead, they checked and said it does not need replacing. I work from home, and the service that is being provided is not great. The internet being provided has been poor and the cause of the problem has still not been fixed after four visits. The internet is going offline every day, it's terrible during the day, and goes offline at night time. Mod Edit : Image removed due to containing personal informationslow speed to hub5
Hi All hopefully someone can help or advise on this issue that I have been experiencing since September 2024 i upgraded to the 1Gig package from my previous 350meg in Feb of 2024 along with this they also upgraded the hub from the hub3 to the hub5. Initially it was all fine for a while the hub was receiving the 1Gig speed coming into the home according to samknows/realspeed checker - then from September 2024 onwards the hub itself is not receiving anywhere near to that sort of speed. please see screenshot below - did this check while writing this post. i always get around 200 average coming into the hub5 for whatever reason. Virgin Media engineers have been out to my home on several occasions since this issue has started - i have had 6 visits so far till date and they still cant fix this speed issue. throughout these visits they have re-pulled the cabling with brand new cable on the outside, they also replaced the cabling internally with new cable, they have also checked the cabinet on several occasions, also have replaced the cable box on the inside of the home, and have also replaced the hub5 once so far BUT the issue still exists... still not getting the 1Gig speed... i am frankly fed up with this i feel like i should be entitled to some sort of compensation as the agreed speed is not being delivered to the hub itself thus is a breach of contract. during my time on the 350meg package on the hub3 i never had this sort of issue - always received the full speed coming into the hub - this has only been happening since upgrading to 1Gig if anyone else on this community forum has experience similar issues like this please can you assist in advising what can be done or how to resolve this issue, thanks!!
