Moving router to upstairs at the back of the house.
Hi We have recently purchased a property with the old owners using virgin before, we went with virgin media, I got the home install kit just to get it online asap whilst we decided what rooms will be what. I would now like the router moving to my office at the back of the house upstairs, the router is currently in the living room at the front of the house downstairs. I would like to book an engineer out to carry out this move and then test all the lines to make sure we are getting the correct speeds, as we use this for working from home and gaming so we need it the best it can be! Thank you MatthewHub 5 started beeping at night
So upgraded to hub 5 about 2 weeks ago. Initially everything was fine - technically it still is other than 1 small issue, around midnight it starts beeping, 3 quick beeps in succession then stops for maybe 3 seconds then 3 beeps. This goes on and on. I don't know what time it stopped since I went to bed at 430am but it was still going then. It doesn't beep during the day - or I'd say it just needs resetting or something. It's only at night. The light stays solid white too so it's not a connection or update issue. Any ideas? The beeping is quite piercing though not overly loud it's very annoying.Guidance for VPN and Hub 5
I've looked through various posts on this forum about using VPN with the Hub 5 and was wondering if someone could direct me towards any knowledge articles posted by Virgin Media. It seems that some users are having success whilst others are not. My provided device is set to use 5Ghz first then to try 2.4Ghz. I do not have admin access to change this. It seems to make sense to leave the wifi bands synchronised as I read splitting them can cause issues with other devices not being able to choose the best band as required. It is the default, so I assume it must be the default for a reason. I found some suggestions about modem mode but I do not want buy a separate router. There are some posts from 2021 where VM say they have fixed a known VPN issue but then there are some very recent posts, even earlier today, with others having the same problem. Everything else in the house is working so I am looking for any guidance about VPN support but the knowledge base seems very lacking in content. I guess the key question is whether or not using a VPN is supported and if so what has to be in place to make it work? I am not particularly technical so just need things to work as they did with my previous provider. Any help or guidance appreciated.Ordered a self-install kit and found no Virgin Wall Socket
Hi, I recently ordered a self-install kit for my home. It was recommended by the system, so I thought there should be a socket. However, I spent 3 hours at home looking for the Virgin Wall Socket. But I couldn't find it. So can you please help me with this? Thank you.6e mesh experiences ?
Currently have 1gb connection, hub5 and black pod. Before I got the pod, connectivity from study was flakey, averaging 75-150mb. With the pod it's double that. Much better but not happy with hub5 functionality (who is) Considering modem mode on hub and either tplink xe75 pro (£249) or Asus zen et8 (£311) Has anyone tried either/both of these setups, have any experiences, pros/cons or gotchas they could share ? Many thanksInternet down all day
I have a hub5 router. There has been a flashing blue light on the router all day. No internet service whatsoever. I've spoken to customer support via the chat function who say there is an "issue in my area" despite this not being listed anywhere on the website or in the status tracker. Calling customer services on 03454541111 gets you a pre-recorded message saying that they are aware of a blue lights issue on routers and not to hold as there is nothing that the operators can do to help. It does sound like Virgin media are working on a fix but the lack of communication about the issue is very frustrating. I would like to know more about the nature of the issue and what is being done to fix it. The fact that there is a pre-recorded message would suggest that its a fairly widespread problem which makes the lack of communication seem even more unreasonable.Ongoing Internet and TV Issues – Flashing Lights, Repeated Engineer Visits, and Still No Resolution
I’m reaching out in the hope that someone might be able to help me make sense of this ongoing issue I’ve been having with my Virgin Media internet and TV service. Since moving to my new house in Banbury eight months ago, I’ve experienced repeated service interruptions—at least twice a month, usually on Tuesdays or Wednesdays in the afternoon. Every time, the same pattern occurs: I lose both internet and TV service. The router begins flashing a white light. I have to schedule a technician visit (again). When the technician arrives, they clean the router’s connections with a wipe. Sometimes they even replace the router. After several attempts—restarting, resetting, etc.—the connection suddenly returns, and we’re all “happy” again… Until 1 or 2 weeks later—guess what? It happens again. Always on a Tuesday or Wednesday afternoon. Virgin’s app consistently reports that everything is fine—signal is “perfect”, and the router appears to be “online”. However, it’s not working in reality. Calling customer service is frustrating. The chat feature is useless—just an endless loop—and phone support involves waiting 30 to 50 minutes to speak to someone. Once I finally get through, the routine is always the same: – “Turn off the router.” – “Wait… turn it back on.” – “Didn’t work? Let’s reset it.” – “Still nothing? Okay, we’ll send a technician in 1–2 days.” Then, of course, the same in-home process happens. Sometimes it’s fixed, but only for a short while. Last week, after 8 days with no service, they finally replaced some cables. That didn’t work either. For the first time, the issue was escalated, and someone remotely resolved a “configuration problem” on Thursday afternoon. I was hopeful. But that joy lasted… until Saturday night at 11:30pm, when my wife was watching TV and everything cut out again. This time, I woke up to a flashing red light on the router. And yes—the Virgin app still says everything is working fine. I’ve gone through the usual routine again, and now I’ve got another technician booked—for Tuesday, of course… I’ve been considering switching providers, but I’m genuinely trying to understand the root of this issue. Yesterday, before the red light appeared, I accessed the router (even without internet, I can still access it locally) and saw something odd in the “Network Log”: At the exact time my wife lost signal, the log shows: “GUI Login Status - Login Success from LAN interface” and “system.syscfg commit to store” I’ve attached a screenshot of this. Can anyone shed some light on what might be going on here? Why is this happening at such regular intervals? What does that system log entry actually mean? I’d really appreciate any insights. I just want to get this resolved once and for all.Hub 5 on its way out
I started a discussion about my Hub5 giving me trouble around 4 months back. I had an engineer come to my house who was very helpful and understanding of the issue. He said the power supply felt a little loose in the slot of the hub so gave me a new power supply and off he went. It was fine for a week and it started happening again. My hub basically turns itself off completely unresponsive and if I as much as pick up the hub the power light fires back up basically telling me that there's a dodgy connection somewhere. I have also experienced a loss of connection followed by a loud high pitched squeal from the hub then the lights shut off. It's clear to me this hub needs replacing if I can please have another engineer come out and replace it.
Hub 5 randomly drops internet weekly – any fix for this?
I've been having issues with my Hub 5. I've had it for a few years now, and throughout that time, the internet has randomly cut out maybe once or twice a week. It's not due to an area outage. The connection just dies, and the only fix is to physically restart the Hub. I even tried putting it into modem mode and using my own separate router, thinking that would solve it—but no luck. The internet will still randomly drop on my PC until I go over, switch the Hub off, wait 10 seconds, and switch it back on. Then it works again for a while. Does anyone know if there's a proper fix for this? Or is it just something you have to put up with as a Virgin customer? Is there a newer model out, or maybe a setting I need to change? Some kind of workaround that actually helps? Again, this isn't an every-day issue, but it's frequent enough to be a problem. Surely there’s a fix or at least an explanation?
