Ordered a self-install kit and found no Virgin Wall Socket
Hi, I recently ordered a self-install kit for my home. It was recommended by the system, so I thought there should be a socket. However, I spent 3 hours at home looking for the Virgin Wall Socket. But I couldn't find it. So can you please help me with this? Thank you.6e mesh experiences ?
Currently have 1gb connection, hub5 and black pod. Before I got the pod, connectivity from study was flakey, averaging 75-150mb. With the pod it's double that. Much better but not happy with hub5 functionality (who is) Considering modem mode on hub and either tplink xe75 pro (£249) or Asus zen et8 (£311) Has anyone tried either/both of these setups, have any experiences, pros/cons or gotchas they could share ? Many thanksInternet down all day
I have a hub5 router. There has been a flashing blue light on the router all day. No internet service whatsoever. I've spoken to customer support via the chat function who say there is an "issue in my area" despite this not being listed anywhere on the website or in the status tracker. Calling customer services on 03454541111 gets you a pre-recorded message saying that they are aware of a blue lights issue on routers and not to hold as there is nothing that the operators can do to help. It does sound like Virgin media are working on a fix but the lack of communication about the issue is very frustrating. I would like to know more about the nature of the issue and what is being done to fix it. The fact that there is a pre-recorded message would suggest that its a fairly widespread problem which makes the lack of communication seem even more unreasonable.Ongoing Internet and TV Issues – Flashing Lights, Repeated Engineer Visits, and Still No Resolution
I’m reaching out in the hope that someone might be able to help me make sense of this ongoing issue I’ve been having with my Virgin Media internet and TV service. Since moving to my new house in Banbury eight months ago, I’ve experienced repeated service interruptions—at least twice a month, usually on Tuesdays or Wednesdays in the afternoon. Every time, the same pattern occurs: I lose both internet and TV service. The router begins flashing a white light. I have to schedule a technician visit (again). When the technician arrives, they clean the router’s connections with a wipe. Sometimes they even replace the router. After several attempts—restarting, resetting, etc.—the connection suddenly returns, and we’re all “happy” again… Until 1 or 2 weeks later—guess what? It happens again. Always on a Tuesday or Wednesday afternoon. Virgin’s app consistently reports that everything is fine—signal is “perfect”, and the router appears to be “online”. However, it’s not working in reality. Calling customer service is frustrating. The chat feature is useless—just an endless loop—and phone support involves waiting 30 to 50 minutes to speak to someone. Once I finally get through, the routine is always the same: – “Turn off the router.” – “Wait… turn it back on.” – “Didn’t work? Let’s reset it.” – “Still nothing? Okay, we’ll send a technician in 1–2 days.” Then, of course, the same in-home process happens. Sometimes it’s fixed, but only for a short while. Last week, after 8 days with no service, they finally replaced some cables. That didn’t work either. For the first time, the issue was escalated, and someone remotely resolved a “configuration problem” on Thursday afternoon. I was hopeful. But that joy lasted… until Saturday night at 11:30pm, when my wife was watching TV and everything cut out again. This time, I woke up to a flashing red light on the router. And yes—the Virgin app still says everything is working fine. I’ve gone through the usual routine again, and now I’ve got another technician booked—for Tuesday, of course… I’ve been considering switching providers, but I’m genuinely trying to understand the root of this issue. Yesterday, before the red light appeared, I accessed the router (even without internet, I can still access it locally) and saw something odd in the “Network Log”: At the exact time my wife lost signal, the log shows: “GUI Login Status - Login Success from LAN interface” and “system.syscfg commit to store” I’ve attached a screenshot of this. Can anyone shed some light on what might be going on here? Why is this happening at such regular intervals? What does that system log entry actually mean? I’d really appreciate any insights. I just want to get this resolved once and for all.Hub 5 on its way out
I started a discussion about my Hub5 giving me trouble around 4 months back. I had an engineer come to my house who was very helpful and understanding of the issue. He said the power supply felt a little loose in the slot of the hub so gave me a new power supply and off he went. It was fine for a week and it started happening again. My hub basically turns itself off completely unresponsive and if I as much as pick up the hub the power light fires back up basically telling me that there's a dodgy connection somewhere. I have also experienced a loss of connection followed by a loud high pitched squeal from the hub then the lights shut off. It's clear to me this hub needs replacing if I can please have another engineer come out and replace it.
Hub 5 randomly drops internet weekly – any fix for this?
I've been having issues with my Hub 5. I've had it for a few years now, and throughout that time, the internet has randomly cut out maybe once or twice a week. It's not due to an area outage. The connection just dies, and the only fix is to physically restart the Hub. I even tried putting it into modem mode and using my own separate router, thinking that would solve it—but no luck. The internet will still randomly drop on my PC until I go over, switch the Hub off, wait 10 seconds, and switch it back on. Then it works again for a while. Does anyone know if there's a proper fix for this? Or is it just something you have to put up with as a Virgin customer? Is there a newer model out, or maybe a setting I need to change? Some kind of workaround that actually helps? Again, this isn't an every-day issue, but it's frequent enough to be a problem. Surely there’s a fix or at least an explanation?Broadband
So virgin can issued broadband to the house opersite my front door .. but don’t issue it to my house I think it’s because my adress is on a private road .. I spoke to two engineers outside my property as the box for the coms is outside my house and they both said it would be easy to do it as just run a line up the wall and into the house - I’ve been on the phone to virgin and explained I’ll pay for a engineers time to come to my house and see what is available and what they can do and she said she asked the question but because my adress isn’t on the the checker they can’t do that - inside the box on the door there was a list of properties and my adress was on there and all the addresses of the private road. What option have I got to get them to to do me broadband I’m currently with sky and because my house is big the WiFi is awful I get 70mpb but most of time I’m using my own 5g because it doesn’t work.Hub 5 - Deco X20 Issues
Hi folks, having some issues with my network setup at home wondering if anyone has any advice or suggestions. So about a year upgraded broadband package and got sent out the hub 5, was previously on super hub 2 which was very stable and reliable. Got the hub 5 installed and it was rubbish with internet connection constantly dropping. Had a couple of engineers out, they couldn't find any solutions so did a bit of research and found the deco X20. Set it up, hub 5 in modem mode, main deco in router mode and 2 other units placed in other parts of the house. Worked fantastic, very stable and full coverage all over the house, even got around to wiring up the second deco via ethernet for even better signal. Fast forward a few months ago, having nothing but issues, deco gets the red light, connected no internet then get the flashing red light on hub. Hub comes back to green, sometimes deco comes back itself sometimes it doesn't and needs a reboot. Had 2 engineers first one mentioned some kind of power issue causing the hub 5 to reboot all the time and the apparent solution was tweaking the cable which goes into the hub. After that was sent a new modem, same issues after setup with decos, second engineer couldn't find any faults but I wasn't at home at the time to ask him any questions, when I did get back, I found the hub had been reset and back to its default WiFi mode, no idea why he did that. So the last time I spoke to customer service they mentioned ruling out an issue with my router setup, I was skeptical because the hub was showing flashing red lights so I assumed it was an issue with isp connection. However I gave it a shot, removed all the decos, reset the hub 5 and it's now running in WiFi mode with a stable connection over the last few days. The issue is the dead spots around the house, which the decos were the perfect solution for. Any ideas on why the decos are suddenly the issue, I've reset them various time, upgraded the firmware, set up auto reboot for early hours, even changed them to ap mode with the hub in normal WiFi mode but no luck. It seems like the deco setup is causing some interference with the internet connection causing the hub to crash as well. Any suggestions would be appreciated, apologies for the long read just wanted to give full context.
