Working from home with GlobalProtect VPN
I have been working from home since the pandemic hit in 2020 and have always had issues with my work equipment. Initially, we used PC towers so an ethernet connection was required and worked through a powerline. Around 32 months ago, I moved house and was reliant on WiFi with the new works laptop which worked fine on either 2.4 or 5.0....however, I have since hardwired my office with a direct connection to my HUB into a TP Switch. While everything else off this switch works (personal PC, PS4 and TV) my work laptop which uses GlobalProtect VPN does not connect through a wired connection at all. I've tried adding home support onto my account which has not helped, I've had my work IT team investigate multiple times and cannot source a problem and I have tried to remove firewall issues blocking the VPN and I still cannot connect. Has anyone else had an issue with Virgin Media hardwire connection while working from home on a GlobalProtect VPN?Raspberry pi as add-on router
I am connecting a Raspberry pi (4 Model B, with wifi software) with the VM router via Ethernet cable. Available Wifi networks does show the new network, I can enter the (correct) password, but it always shows "Can't connect" to the network. I discussed numerous option with the raspberry software provider. This problem is unknown. I see in this forum that other users had to call the Internet Service Provider to clear the connection before using their own router. I notice that under Tools / Network Status has "Downstream channel Locked" (same for Upstream) No filter to exclude any IPs / MAC. What needs to be done to connect through the Ethernet-connected Raspberry add-on router?NordVPN Dedicated VPN no longer connecting
Hi, looking for help before i fight with Virgin phone support! I have a NordVPN dedicated VPN, which worked fine up to about 10 days ago (and still works for someone elsewhere not on Virgin). This VPN is whitelisted for use on a private cloud as part of my job. it is NOT used for media access of any kind! after trying all the onbvious stuff i used the Nord diagnostics to find that UDP and TCP server pings were failing. I have run a trace and the requests time out on virgin servers.... 3 13 ms 30 ms 10 ms cosh-core-2a-ae92-650.network.virginmedia.net [82.23.167.57] 4 * * * Request timed out. 5 20 ms 19 ms 18 ms eislou2-ic-3-ae0-0.network.virginmedia.net [94.174.238.226] 6 * * * Request timed out. This appears to be new to my configuratin (it has worked for over a year). What can I do? Thanks ChrisIssues with GlobalProtect VPN Connection
My work has recently switched IT Providers and they are now using GlobalProtect VPN. I now have connection issues when I’m working from home, the connection drops every 10 mins or so and I lose connection to not only GlobalProtect, but internet, Outlook, etc. If I disconnect GlobalProtect then my connection to the internet and Outlook, etc, comes back, as long as I stay disconnected to GlobalProtect. As soon as I reconnect again the same thing happens, I’ll lose connection around 10 mins or so after I’ve reconnected. I have tried plugging directly into the router but the same issue happens, so it’s not just WiFi. I have no issues when working in the office or other locations, it’s just when at home. All other devices are fine. My IT team have done as much as they can and are now stumped as to what to do next. I just had a Virgin Engineer round for a TIVO box issue and he tested the router while he was here and said all was fine. He doesn’t know what it could be. He said our router is 7 years old (it’s from April 2017), I asked if a new router would help and he doesn’t think so as it’s only a connection issue with GP. I’ve seen some other people have had issues but I can’t see any remedies? Any help would be greatly appreciated if you’ve managed to solve this!!Work VPN Causing Issues
Hi I have had Virgin Media broadband for 6 months and am using it for working from home. It had been working totally fine until about 3 weeks ago when it started disconnecting the work computer multiple times a day. Some days more so than others. Have now found out it’s due to work using a VPN which I understand Virgin have issues with though I did check to make sure Child Safety is turned off, but it was so it’s definitely nothing to do with that particular setting. Is there any way other ways of getting around this issue?Unable to connect work VPn Hub4
Hi all, Firstly thanks in advance for any help. Basically, when I try and connect my work pc, it won’t allow my to log on using works VPN as apparently I’m connected to an unsecure network. I have spoke with IT department at work and they say it’s an issue with virgin. Any quick fixes or am I going to have to call customer services to investigate? thanksGuidance for VPN and Hub 5
I've looked through various posts on this forum about using VPN with the Hub 5 and was wondering if someone could direct me towards any knowledge articles posted by Virgin Media. It seems that some users are having success whilst others are not. My provided device is set to use 5Ghz first then to try 2.4Ghz. I do not have admin access to change this. It seems to make sense to leave the wifi bands synchronised as I read splitting them can cause issues with other devices not being able to choose the best band as required. It is the default, so I assume it must be the default for a reason. I found some suggestions about modem mode but I do not want buy a separate router. There are some posts from 2021 where VM say they have fixed a known VPN issue but then there are some very recent posts, even earlier today, with others having the same problem. Everything else in the house is working so I am looking for any guidance about VPN support but the knowledge base seems very lacking in content. I guess the key question is whether or not using a VPN is supported and if so what has to be in place to make it work? I am not particularly technical so just need things to work as they did with my previous provider. Any help or guidance appreciated.