Forum Discussion

Dan_richards02's avatar
Dan_richards02
Joining in
2 months ago

Working from home with GlobalProtect VPN

I have been working from home since the pandemic hit in 2020 and have always had issues with my work equipment. Initially, we used PC towers so an ethernet connection was required and worked through a powerline. Around 32 months ago, I moved house and was reliant on WiFi with the new works laptop which worked fine on either 2.4 or 5.0....however, I have since hardwired my office with a direct connection to my HUB into a TP Switch. While everything else off this switch works (personal PC, PS4 and TV) my work laptop which uses GlobalProtect VPN does not connect through a wired connection at all. I've tried adding home support onto my account which has not helped, I've had my work IT team investigate multiple times and cannot source a problem and I have tried to remove firewall issues blocking the VPN and I still cannot connect. Has anyone else had an issue with Virgin Media hardwire connection while working from home on a GlobalProtect VPN?

1 Reply

  • legacy1's avatar
    legacy1
    Alessandro Volta

    Your IP changed and they (not VM) are blocking you or you can put hub in modem mode with just your works laptop and see if that works