TiVo to 360 upgrade questions
Just got my package to upgrade from TiVo to 360. Couple of things I need to understand. When does the 5 days deadline for setup start? From delivery? Does the 360 box need the ethernet connection to the hub or can it connect via WiFi? My hub is in a different room. Do I have to use the hdmi cable provided or can leave the one in I used with my TiVo box. I was not supplied with a 360 mini box. I think it I'd only need one for a second TV is that true? Thanks for your help. Pete H
Next speed tier for £3.
I got a text to my phone offering me an upgrade to the next speed tier for £3 Couldn't seem to do it on the phone, so spent 40 mins on live chat for the person to tell me its not available to me and it would cost me £106 to upgrade. Has anyone else received this? Is this a valid Virgin text, if so why am I getting it?New package deal
I agreed to a new deal and have a few questions. when will my virgin media update to show the new package? I am waiting for the new router to come as I’m switching from 350mb to 1gb speed. I did receive an email saying my new package includes 1gb and removed the 350mb package. i specifically asked whether the annual price increase would apply to me or will my charge remain the same for the full 18 months and was told it will stay the same and no need to worry about the annual price increases. The contract doesn’t state this though, it shows the price increases, I need clarification. will my o2 sim that I got as part of the bundle automatically show up on my virgin media app? When I try to add, it doesn’t have an add existing sim option. I have received and activated the sim and also logged into the myO2 app I was told that I will get 3 months Disney plus subscription free and £2 off the subscription thereafter however I have not been told how to activate this is there anywhere to find contact numbers to speak to someone when there’s issues? appreciate any helpUpgrading a brand new line that was on a deal?
Last week my fibre line was fully installed and now up and running - it took about a month to actually get the install process all complete due to Xmas and new year. The contract was a gig1 deal, where you are not charged for the first 3 months. happy with the install service but with 2 people working from home and significant need for downloads, we wanted to upgrade from gig1 to gig2 to future proof too. This doesn’t seem like an option though - I’m unable to upgrade on the app or online, and I tried chat and I tried phoning. No one can do an upgrade to the current gig2 deals. it seems silly because technically I’m in the 14 day cool off period, so, theoretically I could cancel my contract and start a new one on gig2 - but that would mean waiting times and more hassle for virgin and myself. I’m effectively offering to lock myself into a new contract and pay more money on the gig2 deal but nobody seems able to help. Is this a limitation on new accounts or just a frustrating request that isn’t catered for?Virgin falsifying contact documents
I really don't like getting angry with poor customer service staff, but I have been messed around 3 times now since middle of November with regards to my upgraded package. In November, I noticed there was package upgrade deal through the my virgin media app. I was on 350mbps which with volts was boosted to 500mbps. The deal was for 500mbps which would be boosted to 1gbs with volt and upgrade d hub from 3 to 5 to allow for the 1gbs speed. I actually received a pre-contract showing this but to my old inbox which was full (another issue with VM regarding mailing) which I accidentally deleted whilst doing a mass clear out. They are now claiming they've got no records of this due to it being done online. Now they have signed me up to another 18month contract on the exact same deal that I was already on but are charging me an extra £5 a month, when I still had 1 year left on my original contract. When I requested all the correspondence emails that had been sent to me from early November till now to be resent to my correct mailing email address. They stated they don't have access to any previous emails issued. As a 'MEDIA' company, I don't believe they have no personnel who could access this information for it to be re-issed. Full of lies once again! Key Points 1. Why would I choose to change my package to the same benefits but for more money? 2. If the deal wasn't meant to be a 1gbs why did have to upgrade my Hub from a 3 to 5 to allow for the faster speeds. If my speed was not meant to improve? 3. Surely I have a legal right to be re-issued correspondence on request especially something as important as pre-contract documents.
