I Received my 360 remote
On the 10th September, as I have anxiety, phoned and asked for an engineer to do the change over. I phoned and spoke to a CS and the first appointment is 17th September. I have been told by others that the V6 will do an automatic change after 5 days. The CS said the engineer would do a manual one. So, will it just change up automatically which I am worried about or will V6 just keep working until the engineer comes and does the manual upgrade? Thank you for any help.360 remote no switch app on v6
Received 360 remote 4 days ago. Current box is v6 Have spent hours searching tips etc & following online instructions including disconnecting v6 box, rebooting wifi etc etc and still no switch app on the apps page. All options I can see online are now exhausted. Spent 2 hours trying to speak to virgin customer services and continually placed in a doom loop of recorded messages then cut off. Can't get through to a human. Have given up so any advice welcome. Thank you.
360 issue since new tv
Spent an hour trying to get help via the various services …. Nightmare WhatsApp didn’t work, phoning spat me out and suggested messaging service and sent a link anyway I upgraded to 360 fine but a few weeks later got a new TV .. since then whenever I switch the tv on I get the Samsung homescreen rather than it going straight to virgin - apparently my tv is not connected to my box according to the ‘knowledgeable person’ on the chat …. But it is connected and I can access it but i can’t access it automatically … any ideas?Nearly got an unwanted TV360 upgrade
I got an e-mail a few days ago saying the Virgin TV box I currently have is using old software, and needs upgrading. I thought this was referring to the old Tivo I have, as I recently tried to use iPlayer and was told this is no longer supported on that device. I was told I could upgrade to a new Virgin TV360 box at no extra cost. I'd assumed I was being offered a TV360 box to replace the Tivo, but wanted to investigate further, so I clicked on the link in the email expecting to get more detail of what the upgrade involved. Instead I was just taken straight to the package upgrade page with no obvious information on what I could expect from a TV360 upgrade. I had assumed the link was broken, and gave up. Imagine my surprise when today I have received an email saying I was getting an upgrade to a TV360 box, with a separate TV360 mini (which you can’t record onto), replacing the existing V6 and Tivo. It looks like simply clicking the link in the email fires off the upgrade process with-out any notification or confirmation! Having previously been offered a full TV360 upgrade, I know this wouldn’t fit with our lifestyle, so it’s not something I want to upgrade to. Fortunately I was able to contact support via the chat-bot and cancel the upgrade. I do think more clarity is needed as to what to expect from a TV360 upgrade, and I really don’t think it’s helpful to have the upgrade process triggered immediately when clicking on the link, without some form of "are you sure?” step!
