Service upgraded without box showing up lol
So I got swapped to "Virgin TV360" or whatever it is after having this V6 box for ages, which I was quite happy about tbh as it has some serious issues. Anyway, I got a new remote control in the mail. And no box. So we're sat here, and a week later the V6 box updates - all new software, I am guessing this is the 360 box software (which, apparently, works on anything lol) - box is much faster, and I do prefer the layout, but it doesn't turn on with either remote, I have to turn it on at the box which is actually kind of a pain. I do not have time to call, and it's impossible to find an email address that doesn't bounce back, is there someone here that can take my order number or name or whatever, and get my new box sent out please? It's funny it works on the old box, but it's still not flawless.V6 not recording during standby
I have recently had my V6 TV box upgraded via software to 360 and have also received a new remote. In the settings there is a standby mode with timings of 4,5,6 & 24hrs before the box will switch off if idle and hasn't detected any active device connected to it. This creates a problem if I want to set to record programmes further ahead of 24hrs as when I am away the box will switch off and will therefore not record the set programmes. There is no setting I can find to switch off standby mode. I recently changed the standby timer from 4 to 24hrs as I found the box switched off when idle and did not record any scheduled programmes. Switching to 24hrs has made no difference other than keep the box awake longer so increasing the possibility of detecting a signal from my TV when it is switched on. This is particularly irritating in that if I am away for more than 24hrs there is no certainty that any scheduled recordings will proceed. My tv has a standby mode which can be disabled why has this new 'improved' Virgin box not have the same facility. My current standby settings are active start, 24hrs. My 360 box is Arris-DCX960-MPA+. Please advise if there is a software issue or a possible fault with the box (please note there was no issue before the software upgrade). Regards
360 upgrade and apps
So, as well as the discussed 'shortcomings' of the supposed 'upgrade' (I wish I could go back to my V6 but apparently you cannot), is there a way to get rid of the 'bloatware' apps? Also, can I add my own apps? Or, are we to just accept that Virgin Media and their owners know better and I am paying for a service that I never agreed to? i.e. most apps I do not use, and you cannot hide/arrange any of them. Please do not tell me sure your most used apps are at the bottom and if you could just scroll past the stuff they are trying to sell me, or tell me to just speak into the device (I do not want to nor feel I should). Why not put the most used apps at the top? Almost like they want you to waste time/effort in passing apps that I might sign up for - no chance. I also feel l like I have been 'duped' into the upgrade...subject: "Your TV box needs an upgrade". Also, feel mis-sold on the 'you aren't getting the most out of your services". Is there a way to cancel a contract early on the basis of a degradation of service? Anyway, its that bad an experience I will not be renewing when my contract ends in December of this year.Can I simply upgrade to 1g while on M500
I should have gone with Gig1 when I signed up, but I couldn’t justify the extra fiver at the time. Now I see the speed on M500 is fine—would upgrading to 900Mb be worth the extra £5? I don’t want to get an O2 SIM, as I have bad debt with them and probably wouldn’t pass their credit check anyway. So, I was planning to just pay the extra £5 for the 2-year contract, then try to get a deal or leave Virgin. My activation date was only yesterday. If I run into financial difficulties, can I downgrade during the contract? They seem to allow upgrades easily, but I haven’t seen much info about downgrading.
Second box recordings continually buffer
I've seen a few discussions similar to this issue, but some have just tailed off and others look like they may have switched to DM - I've not seen it be successfully resolved, but hoping there is a magic cure somewhere. Last year we 'upgraded' our virgin TV V6 box to the 360 thing, and had our upstairs multiroom box changed to one of the slimmer box versions, I think people call it the 'slave' box. This second box is almost unusable when it comes to recordings. It is constantly buffering every 10-15 seconds, often tells me the system is too busy etc. I've run WiFi speed checks via the connect app, all OK. I have a firestick up here using the same connections, all OK. The apps on the same box all work OK! The only element that has an issue with the WiFi capacity is the recording. Oh, and the virgin TV Go app which is just as poor and flaky as the second box and also constantly claims there are issues with the WiFi. It seems like this is just shoddy products? We have no ethernet cable running up to the bedroom, and I'm slightly loathe to run a cable all the way up. But it seems like this 'upgrade' is actually rubbish and a poorer service. Has anyone been able to actually resolve this issue whilst still connecting via WiFi?The 360 remote has arrived but install now is not showing on my v6 box to activate it
Hi everyone, ive followed the instructions with the new 360 remote but there is no install now under Apps & Games showing for me. I’ve managed to sync the new remote by holding tv and 0 for 10 seconds on the new remote but it’s still using the old system. How can I update the system?
