Targeting Advertising during advertising breaks
Is there any way to reset what adverts I receive on the TV? I’m being plagued with insurance adverts and cremation adverts at the moment and I have to mute every ad break. I’ve checked my settings but I can’t seem to reset my advertisement profile. I know this is an option on Sky. I’m sick of being sold travel insurance and then if I die on holiday I can be quickly cremated in the UK... There is no reason for me to receive these adverts. I’m only 41. Can someone point me in the right direction? Many thanksNew 360 Box not starting up correctly
Had a new 360 box supplied last month but have several recurring issues around powering it up : 1 / If it actually starts up, it sticks on one channel and won't allow you to change it. No volume and the box does not respond to any of the commands from the remote control nor the buttons on the box (power / plus / minus). 2/ The only way to resolve the above is to unplug everything and start again, via a combination of soft reboots on the 360 Box. Takes about 20 minutes before it finally powers up properly Once it's active it's mostly fine (although some advertised functions on the remote are not supported, like back to previous channel for example). I've followed the installation / trouble shooting tips but the above keeps happening. Is this a fault with the box or is there something in the settings I've missed? (I've tried changing the power settings but this has no impact) Broadband WiFi works fine without any issues.
Upgrade from TiVo to Virgin media 360 - Code error M63
Hi, Upgraded from TiVo to Virgin Media 360 just before 18th December 2025 and received the new 360 remote a few days later, but my box was still awaiting the update to 360 download icon. Anyway I received a text on Friday 2nd January 2026 to say that I’ve successfully been updated to Virgin Media 360. Only problem now my box now says: You have recently had an issue on your account. If you are still experiencing reduced functionality, call us on UNKNOWN. With the following error code: Code M63 means your Virgin Media account isn't set up correctly If you've only just set up your TV box, or have recently called us about this issue, leave the TV box for 2 hours while it connects to our network. If you're still seeing the code, or haven't recently set up the box, please chat to one of our team. This code only affects our Virgin TV V6 boxes and Tivo boxes. Does anyone know if this can be resolved, without the need for a technician visit. I’ve tried the following holding + holding power whilst restarting the box in order to try and force the update and/or holding - whilst restarting but this has not fixed the issue. Anyway advice would be much appreciated. Thank you. 😌V6 Upgrade Questions
I have just started the process to upgrade our two V6 boxes to 360 and I have a few questions: Will we get sent two new remotes or will I have to request a second one separately? The V6 box in the living room is wired up normally, but the one in our bedroom is "dumb" in as much as it doesn't have a coax cable plugged in and just connects wirelessly to the living room box. Will this box still get the upgrade app, or do I need to connect it more directly to the network (e.g. via ethernet)? Will the bedroom box still only be able to get recordings off the one in the living room or will it gain the ability to record things separately? Thanks in advance for any answers provided.Virgin 360 is appalling
I’ve just submitted this as a complaint and I’m copying my complaint here. I wish I’d read these reviews before I upgraded. It looks like I’m not the only one. I called three weeks ago to report a minor fault on my TiVo box. I was advised “you need to upgrade to Virgin 360“. Your technician advised me with all confidence, “It’s much better, it’s quicker, you’ll have much more facilities than you have on the V6 system.” I did as I was advised. He was lying through his teeth. Virgin 360 is absolutely atrocious. Far worse than the V6 system I’ve enjoyed for 10-15 years. Far worse in every respect. The only benefit it gives me a occasionally being able to log onto other TV channels such as iPlayer and ITV X, which is of no use to me because I can do that from my smart TV. Let me list for you the way in which it is abysmal. It fails to record programs which I have set. It records a program but only records half of it. It records a completely different program to the one I’ve set, (I was actually watching a TV program late night, pressed record and went to bed, and when I got up the next morning it had recorded something completely different.) Frequently, very often, when I go to play a show I have recorded and which is showing in my recordings I get an error message, saying the show cannot be played. This happens a lot. When I login into iPlayer, next time I go to iPlayer, it wants me to login with a QR code all over again. This has happened to me several times in one week. Logging straight back in is about 50% effective. Numerous programs and channels showing in the TV Guide, I can no longer record. That never happened under V6. In addition, there are all those facilities I used to have that are no longer available. I used to be able to: Pause and go forward in slow motion Pause and go forward a frame at a time. (Useful watching sport). Go forward on record recordings or paused TV 15 minutes at a time. Watch at accelerated speed with Sound. Fast forward and when I press pause, it would jump back slightly so I hadn’t overshot what I was looking for. Move the TV guide forward in two hour blocks. Revert to the previous channel I was watching, with one click of a dedicated button. Subdivide my recordings into movies only, or partially watched. Recover recordings which I had deleted recently. And the remote control had dedicated buttons for, “info“, “subtitles,“ “my recordings” Overall, the previous V6 system apart from one or two minor issues, was flexible, user friendly and extremely robust. In contrast the 360 system is inflexible, flaky, falling apart, not user friendly, not enjoyable to use at all. Absolutely [REMOVED] useless.Really worried about my Hub 3, red light, slow and overheating
Hi everyone, I'm looking for some help with my Hub 3. I’ve noticed the light on the front has turned a solid red color and the whole thing is actually hot to the touch. I did a bit of searching on here and it looks like this is an overheat warning? It’s pretty concerning as it’s sitting right near my TV and I’m worried about it being a fire risk, so I’ve had to unplug it for now. I’ve tried the pinhole reset but the red light just comes back on after a few minutes. On top of that, the Wi-Fi has been terrible for a long time. Pages just hang forever before loading and online calls lag to the point of disconnection, even though I'm on the M350 plan and even in the same room. I’ve been a customer for a long time but honestly, between the safety worry and the bad connection, I’ve started looking at Sky. I’d much rather just get this fixed, though. I know there’s a rollout for the Hub 5 happening now for people with older Hubs. Is there any way a staff member could help me get one sent out? I really don't want to go back to another Hub 3 if this one is already failing like this. Thanks in advance for the help!v360 upgrade
Hi there, I don't have any issues as such I'm just curious about some things. I upgraded May this year, 2025. It took some time for the channels to settle but that was because of a new router. I'm simply curious about how to retrieve delete recordings like the old system (if possible) and why it states 97% recording space left unless I'm reading it wrong. I have to say I have quite a few recordings but admit I have received a message on the telly saying 'you're almost out of storage space'. Is there a video demo for all features? Many thanks.
