Second box recordings continually buffer
I've seen a few discussions similar to this issue, but some have just tailed off and others look like they may have switched to DM - I've not seen it be successfully resolved, but hoping there is a magic cure somewhere. Last year we 'upgraded' our virgin TV V6 box to the 360 thing, and had our upstairs multiroom box changed to one of the slimmer box versions, I think people call it the 'slave' box. This second box is almost unusable when it comes to recordings. It is constantly buffering every 10-15 seconds, often tells me the system is too busy etc. I've run WiFi speed checks via the connect app, all OK. I have a firestick up here using the same connections, all OK. The apps on the same box all work OK! The only element that has an issue with the WiFi capacity is the recording. Oh, and the virgin TV Go app which is just as poor and flaky as the second box and also constantly claims there are issues with the WiFi. It seems like this is just shoddy products? We have no ethernet cable running up to the bedroom, and I'm slightly loathe to run a cable all the way up. But it seems like this 'upgrade' is actually rubbish and a poorer service. Has anyone been able to actually resolve this issue whilst still connecting via WiFi?The 360 remote has arrived but install now is not showing on my v6 box to activate it
Hi everyone, ive followed the instructions with the new 360 remote but there is no install now under Apps & Games showing for me. I’ve managed to sync the new remote by holding tv and 0 for 10 seconds on the new remote but it’s still using the old system. How can I update the system?TiVo to 360 upgrade questions
Just got my package to upgrade from TiVo to 360. Couple of things I need to understand. When does the 5 days deadline for setup start? From delivery? Does the 360 box need the ethernet connection to the hub or can it connect via WiFi? My hub is in a different room. Do I have to use the hdmi cable provided or can leave the one in I used with my TiVo box. I was not supplied with a 360 mini box. I think it I'd only need one for a second TV is that true? Thanks for your help. Pete H
Next speed tier for £3.
I got a text to my phone offering me an upgrade to the next speed tier for £3 Couldn't seem to do it on the phone, so spent 40 mins on live chat for the person to tell me its not available to me and it would cost me £106 to upgrade. Has anyone else received this? Is this a valid Virgin text, if so why am I getting it?New package deal
I agreed to a new deal and have a few questions. when will my virgin media update to show the new package? I am waiting for the new router to come as I’m switching from 350mb to 1gb speed. I did receive an email saying my new package includes 1gb and removed the 350mb package. i specifically asked whether the annual price increase would apply to me or will my charge remain the same for the full 18 months and was told it will stay the same and no need to worry about the annual price increases. The contract doesn’t state this though, it shows the price increases, I need clarification. will my o2 sim that I got as part of the bundle automatically show up on my virgin media app? When I try to add, it doesn’t have an add existing sim option. I have received and activated the sim and also logged into the myO2 app I was told that I will get 3 months Disney plus subscription free and £2 off the subscription thereafter however I have not been told how to activate this is there anywhere to find contact numbers to speak to someone when there’s issues? appreciate any helpUpgrading a brand new line that was on a deal?
Last week my fibre line was fully installed and now up and running - it took about a month to actually get the install process all complete due to Xmas and new year. The contract was a gig1 deal, where you are not charged for the first 3 months. happy with the install service but with 2 people working from home and significant need for downloads, we wanted to upgrade from gig1 to gig2 to future proof too. This doesn’t seem like an option though - I’m unable to upgrade on the app or online, and I tried chat and I tried phoning. No one can do an upgrade to the current gig2 deals. it seems silly because technically I’m in the 14 day cool off period, so, theoretically I could cancel my contract and start a new one on gig2 - but that would mean waiting times and more hassle for virgin and myself. I’m effectively offering to lock myself into a new contract and pay more money on the gig2 deal but nobody seems able to help. Is this a limitation on new accounts or just a frustrating request that isn’t catered for?
