Forum Discussion

RMACE1986's avatar
RMACE1986
Settling in
4 days ago

Second box recordings continually buffer

I've seen a few discussions similar to this issue, but some have just tailed off and others look like they may have switched to DM - I've not seen it be successfully resolved, but hoping there is a magic cure somewhere.

Last year we 'upgraded' our virgin TV V6 box to the 360 thing, and had our upstairs multiroom box changed to one of the slimmer box versions, I think people call it the 'slave' box.

This second box is almost unusable when it comes to recordings. It is constantly buffering every 10-15 seconds, often tells me the system is too busy etc.

I've run WiFi speed checks via the connect app, all OK. I have a firestick up here using the same connections, all OK. The apps on the same box all work OK! The only element that has an issue with the WiFi capacity is the recording. Oh, and the virgin TV Go app which is just as poor and flaky as the second box and also constantly claims there are issues with the WiFi. It seems like this is just shoddy products?

We have no ethernet cable running up to the bedroom, and I'm slightly loathe to run a cable all the way up. But it seems like this 'upgrade' is actually rubbish and a poorer service. 

Has anyone been able to actually resolve this issue whilst still connecting via WiFi?

TV 360
Tv360
Upgrade

4 Replies

  • 1701-e's avatar
    1701-e
    Fibre optic
    3 days ago

    For me it was a hub replacement that fixed this issue.   I hope you get sorted 

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    16 hours ago

    Hi RMACE1986 

     

    Thanks for posting and welcome to the community. Sorry to hear of the 2nd box issue.

    Can you download the Connect App for us - https://www.virginmedia.com/broadband/connect-app

    Then when downloaded, run a wireless scan in the property. This will check for any coverage issues and optimise those if possible.

    If a Pod needed, you'll be prompted to order.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    15 hours ago

    You need to borrow or buy a Cat 6 ethernet cable to temporarily test the 360 slave box.  If it works with the cable, then the issue is Wifi.  The 360 slave gets it's recordings from the 360 master box.  An alternative would be to use, ( as much as I dislike them ) Powerline adapters to cable the box. 

  • newapollo's avatar
    newapollo
    Very Insightful Person
    13 hours ago

    Is the mini box in the bedroom connecting on the 2.4Ghz or 5Ghz frequency?  Although the 5Ghz frequency is faster, the signal isn't as strong as that on the 2.4Ghz frequency. 

    You don't need the faster sppeds for TVGo app or for connecting the main and mini boxes together for recordings,  so since you don't have VM's wifi pods then you can separate the 2.4Ghz and 5GHz frequencies and connect the mini box to the 2.4Ghz frequency form a stronger signal.

    Log into the hub3 interface by typing 192.168.0.1  into a browser and enter the Hub's network name (SSID) and settings password (NOT the wifi password)

    Go to Advanced settings > Wireless > Wireless Signal>   then at then bottom of the page click on Disable Channel Optimization and then click on Apply Changes

    Then go to Advanced settings > Wireless > Security>   Under the section titled  2.4 GHz Wireless Security Settings you will see the box WiFi Network Name (SSID)  along with your hubs SSID which will be something like VM1234567   -   Type in and underscore and a number two at the end of that so it looks someting like VM1234567_2 and then scroll to the bottom and click on Apply Changes

    That's separated the two signals so now you can connect your mini box to the 2.4Ghz frequency named VM1234567_2  which will have a stronger signal and should solve your current signal issue.

     

    It's also possible that the main 360 box has a better wifi signal than the 360 mini box so you could try swapping them around.