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Re: Renewal notifications 6 months in advance!
Last time I cancelled, VM left until 48 hours when away from home to text an offer for £17 per month. That actually would have kept me at the time, but when I rang in, nobody could apply it. Originally I was looking at £32 when I spoke to retentions to give an idea (BB Only). Throughout the years, retentions normally did a deal, and sometimes I took extra services like TV or Stream. Things changed by 2024, and VM were being more bullish about renewals, and I didn't get a ringback despite marketing options enabled. An offer by SMS with 2 days before actual termination came, which went ahead anyway as their own staff couldn't even apply the offer. I already had another provider booked to supply anyway so had no loss of service.69Views1like0CommentsRe: Renewal notifications 6 months in advance!
No VM are doing this as normal practice now. My contract is up in June, so far they want an extra £11.70 a month just for broadband as a renewal deal, citing it will be more expensive out of contract to then negotiate. This is on the app front page and web portal. Firstly, 24 months is too long (18 months was bad enough) and price increases at £4 every year as not my old contract terms after renewal. Those prices are frankly ridiculous for asymmetric coax, and I will be giving notice. Last time I left over being messed around with retentions people and price. I could have re-joined after 90 days, but I waited 8 months for a good Black Friday deal + Work Perks discount as it was the pricing at the time. Things are different this time, and I won't be the losing party. VM were too slow with full fibre and doesn't look like Nexfibre now upgrading my area as per Nexfibre roll out document, after VMO2's strategic review and will be left to Project Mustang (renamed now). I could have had an ONT with GiffGaff and 1gbps symmetric for £35. No modem mode on Hub 5x with VM as the full fibre provider would be a red line that is non-negotiable and is more expensive than the wholesale GifGaff pricing. 5 months left before I depart forever...38Views0likes0CommentsRe: Leaving Virgin Broadband & TV seems so hard
When you sign up to another provider, they usually offer to manage your migration from old provider to them. There is usually a tick box on the sign up form. Its called the One Touch Switching Service. If you are out of minimum term contract with VM, you can use this to avoid contacting VM. Make sure you use uswitch.com to look at best deals for your area, this mostly focuses on Openreach providers using BT's network and these ISP's mostly have yearly price increases. You may live in an area where there are new providers offering the most reliable broadband delivered by FTTP which is fibre all the way to the house. These are known as ALTNETS. These usually offer no price increases during contract, and you upload speeds match your download speeds (unlike a BT/Openreach provider)and usually cheaper than Openreach based providers. You can do the OTS within 30 days of your contract expiring. In some areas, the uswitch.com comparison web site does list ALTNET providers such as YouFibre which uses Netomnia's infrastructure and gives the fastest speed residential broadband packages in the UK. For example 150mbps down and up is £19.99 per month right now with them using full fibre and no in contract price increases. An install of fibre is around 2-4 hours. A small ONT box is fitted to the wall that needs a power and the incoming fibre is plugged into this small unit, and an ethernet network cable is connected to either your own router or a router supplied by your new provider. Put your post code into this web site and it will detail the current operators at your address, with any work being done right now by operators. This is listed under "Service Providers". When you click a provider that is listed it will show you live post codes on the map of where that provider is. For precise detail, you can then visit the provider's web site where they will have a Coverage Checker. To find the provider's web site, you can google the name of the service provider. https://bidb.uk/ The Live TV part is more difficult as some ISP's offer a TV service whilst others don't. There are also new services like Freely which are free of subscription and will be the eventual replacement for Freeview which currently uses aerials for reception. Freely is intended to use your broadband connection for TV. Freely is on some new TV's, or a new puck device from Netgem called PLEIO which retails for £99, but Amazon are currently out of stock. You could go to Sky.com directly to subscribe to a TV box called "Stream", and this would use your broadband. You do NOT have to have Sky's broadband to do this, but they often have bundled deals of both TV and Broadband. This is the replacement for traditional satellite from Sky. If you have a Smart Tv with apps, you could also subscribe to Now TV which is an app on your TV giving extra Sky TV channels and on demand content via your broadband and is cheaper than Sky Stream, but it has a limited range of channels on it. Sky Cinema and Sky Sports is also available on Now TV. By default, Sky Stream has the better picture quality, as you don't need to subscribe to a BOOST pack like you do on Now TV to improve the picture and sound (if you wanted FULL HD or UHD pictures).34Views1like0CommentsRe: O2 price unfair increase
I would advise to read the T&C's as this is covered and advisors at VM may tell you a different story. The T&C's vary in conditions depending on when you took your contract minimum term out. See here for broadband terms, with Annex A having Volt terms: https://www.virginmedia.com/legal Historically, customers have kept their speed boost until contract renewal, but VM tightened this up from 2024 contracts onwards.29Views0likes0CommentsRe: What would you be expecting for £106.72 pcm?
You have to re-negotiate pricing every time your minimum term expires. If you don't the yearly £4 price increases will just pile onto an out of minimum term pricing, ramping up to eye watering amounts each month. If you have other providers, like an ALTNET providing real full fibre, then it will be usually cheaper and upload speeds usually match download speeds, with many not enforcing mid-contract price increases. You could always add a Sky Stream box for TV services and still be cheaper than what you are paying for much faster broadband speeds with less latency. A couple fo example ALTNETS are YouFibre and Toob and they have coverage checkers on their web sites and do one touch switching where THEY handle the cancel with VM once your service is live with them. There are other ALTNETS around too as these two example may or may not service your area. If you live in a CityFibre area, Sky provide services directly with TV bundled too (as well as Openreach/BT fibre areas).27Views1like0CommentsRe: CONNED AGAIN INTO SIGNING A NEW Contract
You have 14 days to cancel this new contract. As you sound miffed off about VM, you may want to review your options with other providers. You can usually sign up with them via an easy to complete online form, which includes an option on it for "easy one touch switching", and not even have to deal with VM again because the new ISP does the cancelling with VM when your service goes live. You will also get new customer offers, and it may be full fibre without latency of VM's coax network (assuming you are on VM's coax to fibre network). If it's an ALTNET, many do no in contract price increases. Examples are YouFibre and Toob who have coverage checkers. You can always add a Sky Stream box for TV if you required.112Views0likes0Comments