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Re: Help please I am being overcharged
After reading this thread I wasn't sure whether it was ringing into VM to sort contract out, or about international calls via landline generally. You can ring VM from a mobile using local call rate (normally free out of any tariff that has inclusive minutes) on 0345 454 1111 if your landline not working or non VM landline. From abroad, this number is supposed to work: +44800052216410Views1like2CommentsRe: Back again with unresolved high Power (dBmV)
"RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value" is a modem error indicating the HUB5 is operating outside its expected Dynamic Range Window, suggesting a possible signal issue or problem with the coaxial cable or splitters. This means the modem's transmission power is significantly lower than what the CCAP (Converged Cable Access Platform) expects to provide a reliable service. RNG-RSP: This refers to "Ranging Response," a process where the cable modem communicates with the CCAP to establish a stable connection and transmit data. CCAP Commanded Power: This is the power level the CCAP has instructed the modem to use for upstream transmission. Excess of 6 dB Below the Value Corresponding to the Top of the DRW: This indicates the modem is transmitting with a power level more than 6 dB lower than what's necessary to stay within the designated Dynamic Range Window. The Dynamic Range Window is a specific power level range needed for stable communication. I get all the issue you are having, but not as severe and it's not affecting my speed at the moment. The most common causes for this is: Moisture in Cables: Water ingress into the coaxial cables can degrade the signal quality. This could be mice/rats in ducting chewing cable or other damage or age. A cable that is not up to the job because of distance from cabinet. Cable such as RG11 or similar is better for houses from cabinet, but is not the default installation and requires a cable "re-pull". Noise on upstream channels that may be intermittent.8Views0likes0CommentsRe: Big increase in new contract offer
They are charging more, because they want to use the money to build a fund to take over ALTNETS when they start to struggle. By nature, if you remove competition, you can then go back to your usual model. There are ALTNETS in areas that VM does not operate, and in areas where they have old coax. Longer contracts tie people into VM in the hope the ALTNETS struggle due to customers being held longer under minimum term contracts.46Views2likes0CommentsRe: Can't get a renewal deal despite my broadband almost doubling in price
I have seen various other deals elsewhere for less than 30 a month for 900Mbps, or even 2500Mbps for just over 40 a month. So why don't you change providers then as you have done the research by looks of it???? They have proper fibre all the way to the home, it will feel faster because of much less latency than VM (assuming you are coax or RFoG), and if they are an ALTNET, they may even provide same upload speed as download speed and some even offer no in contract price increases. Its literally 1.5 hours usually for an FTTP install. You could always use NOW TV or get a Sky Stream box from Sky around Black Friday for a deal to go with your broadband. You still here? :)16Views0likes0CommentsRe: Streaming sticks: worth it?
Yep that new VEGA OS stick is a DOWNGRADE at the moment. Vega OS stick supports 4K video with HDR10 and HDR10+, but lacks Dolby Vision. It does not support Dolby Atmos either, nor any form of Dolby decoding, only passthrough. It is limited to WiFi 5 instead of WiFi 6/6E and Bluetooth 5.0 instead of Bluetooth 5.2.33Views1like1CommentRe: Streaming sticks: worth it?
They are cheap(ish) and portable. Staying in a hotel for a few days and they have fast enough WiFI? Use a stick. I've done that. Basically, choice of apps may be more on a stick app store than a Smart TV in some cases, the hardware can be changed and updated without affecting the TV showing the content and gives life to Smart TVs where the underlying OS is EOL and not patched anymore for security and bug issues and where the apps are no longer updated or withdrawn due to age. Then there is sideloading of some apps, for some people.... Personally, I detest the UI on Amazon Fire Stick 4K MAX I have and replaced the shell with another where I can completely configure the UI. Amazon got wind of customers doing this and introduced an alternate shell delay; meaning you have to see their UI for a number of seconds when it starts up.96Views1like0CommentsRe: allowing access to my property, not a customer
hmm. The fact they need access, suggest that in the past someone has agreed for them to lay a cable. Equally, they may just have done it whilst someone away from house. I'd get them in to move the cable to the other person's garden if that can be done and take photos of garden before in case of any mess/damage, just in case. Use it as a condition of access that they agree to move the cable. Not sure how work intensive that is, whether it's under tarmac/concrete etc. Wonder if it was an easy way to do the cable originally as perhaps you have grass and they had tarmac/concrete. Must be a reason for coming onto your land.Re: Agreed new contract for elderly Mum, nothing changed, 3rd time in 2 weeks???
Are there not other operators you can transfer to? e.g. a lower priced ALTNET and Sky Stream device? Or just an ALTNET for internet, and Freeview to save money - assuming she has a Smart Tv that has apps like iPlayer/ITVX/C4/C5/Now TV/Prime etc?66Views1like0CommentsRe: Damaged coaxial cable
The inner core is probably intact (hence no service otherwise), the outer braiding is flattened but it should not be making any difference to your speed, it' still shielding. Without you posting your hub log on downstream and upstream SNR and power levels, it's hard to debug further. Also unclear if you meant WiFi for connections or wired. The £25 charge is for engineer call out and any work done. He may fit new cable, check your SNR and power levels on a meter, check the outside wall box for good non corroded connections and depending on the engineer, he might even facilitate a hub swap if yours is an old model. No guarantee on that, but if they believe the more sensitive tuner (yes it IS a tuner) in a HUB5 may help, they have grounds.31Views1like0Comments