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Re: Renewal coming up
Ring in and use the Leaving Virgin option NOT standard Billing or Customer Services. The forum staff do not do package offers on here, what you got last time was likely a one-off. Be prepared for low offers. If you search the forum, you'll see this mentioned. I am long term customer and had to leave and come back on Black Friday (best price ever) because I didn't get a text when away from home until 2 days before actual termination. I could have come back after 90 days, but stayed on FTTC for 8 months on a monthly NOW contract (no longer available) and enjoyed the savings until I really needed the upload speed over FTTC and came back on a great deal comparable to ALTNETS (for VM on GIG1). The best offers come after actually giving notice, but there is no guarantee of a ring back these days, and you said you have been through a renewal negotiation before, so like me, you may not get an offer until 2 days from termination via SMS and then it might be for the most basic package.10Views1like0CommentsRe: £3 extra a month email is this to re contract
Take caution if unclear. Normally there is a carrot to hook you in under a discount for upgraded service and the reward of a new 24 month term for VM. It should state explicitly if this is not the case. Somewhere there should be a link to small print....27Views2likes0CommentsRe: Excessive price rise.
You could try ringing in, but unlikely to get anything decent, based on reports on the forum. Research other providers and ring retentions and put a cancel in within 30 days of contract discount minimum term ending, you may get a ring back within the 30 days; it's not guaranteed, but they will be the people who can give the best retention offers but it all depends on many factors. If you haven't done this before, it's more likely, if you've done it before, then you might only get SMS offers 2-3 days before actual termination and if you are Broadband only, the offer might be great price, but, for the M125 tier if you were on Gig1. This is just an example of how it works. You can cancel the cancel within the 30 days if you decide to stay.32Views1like0CommentsRe: Contract ending - £100 more each month!
Research other providers then give your 30 day notice as you not happy with current offer. You MAY get a call back within 30 days. If you haven't done this before, it's more likely, and probably within 48-72 hours. If you have done this in the past, you may not get SMS texts with offers until 2-3 days before actual termination. You can cancel the cancel at any time before termination. There is no guaranteed call back though. New customers usually get the best deals these days and you only need to have left for 90 days before coming back as a new customer. Cashback from topcashback wont apply in that time because you need to have been away for 12 months or more. I had to leave, slum it it on FTTC monthly (NOW Broadband, but monthly doesn't exist anymore) for a few months then re-join under a great Black Friday offer, at best price ever for GIG1, because my retentions chat was horrendous and messed around with transfers of calls etc.23Views1like0CommentsRe: Initially advertised contract price different from actual contract price
Anyway Daniel I'm putting my faith in you that your promise to have it sorted by Tuesday, issue a correct contract and phone me back won't disappoint. You have expectations? Oh dear, this won't end well... :)5Views0likes0CommentsRe: When is a gift not a gift?
I get NO gifts on mine. I am going to complain that you are getting gifts :) On the VM Shop for broadband deals as of today (04/06/2025) it says "Get WiFi that glides around the home" Hmm, only if you use WiFi pods which are NOT free on all package tiers! That could be argued as misadvertising too. https://www.virginmedia.com/broadband/broadband-only15Views1like0CommentsRe: Hi
I'd be surprised if the forum staff get involved now. It's company policy once a deadlock has been issued to not comment further. I think the OfCom policy of paying recompense for delays is voluntary participation by ISP's. For dispute resolution, from what you said, VM have not communicated clearly how they got to those sums and reasons why the full amount is not being paid, and that is defined by OfCom as mandatory requirement. See Ofcom rules here: https://www.ofcom.org.uk/phones-and-broadband/service-quality/automatic-compensation-need-know Problem As a landline or broadband customer, you would be entitled to compensation if… Amount of compensation Delayed repair following loss of service Your service has stopped working and it is not fully fixed after two full working days. £9.98 for each calendar day that the service is not repaired Missed appointments An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours’ notice. £31.19 per missed appointment Delays with the start of a new service Your provider promises to start a new service on a particular date, but fails to do so. £6.24 for each calendar day of delay, including the missed start date. Where signatories do claim an exception to paying automatic compensation, we expect them to clearly communicate the reasons why to their customers, and continue to act in their customers' best interests. In addition, where signatories are not paying automatic compensation for legitimate reasons and customers are without service, customers should not be charged for a service they are not receiving.11Views2likes0Comments