unisoft
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Re: Is this a hoax
It's an early ploy to make you accept a new contract for another minimum term. It says the discount is for 12 months, but the terms these days are 24 months, but can't see a mention of the price it would go to after 12 months. Probably a new method to prevent people haggling for a new retentions deal over the phone, hoping that most people would accept the amount they pay now, and not go and look at new customer pricing or competition then haggle, only to then leave anyway when things don't go as planned.64Views1like0CommentsRe: New contract without knowing it.
lol yes. You noticed the speech marks around "administrative errors" then..... In all the years as a VM customer, it amazes me that the SAME types of errors keep happening. I don't know if the Customer Services director (or any other role name that is responsible) is asleep at the wheel, but it's so obvious to customers. Promotions that have to be processed by a backend mob within 14 days (why??? can be automated), so many issues on here that could be resolved by proper systems, processes and checks.93Views1like0CommentsRe: 2gig option dissappeared
At the moment there is an issue with VM systems integrating and talking to each other. Addresses that have capability for new full fibre cannot be offered it, if that address has EVER had VM services before by coax. It will change in the future when systems are sorted (as they lose customers that will pile pressure). The engineer was right, if people already had GIG1 on coax, management "decisions" probably see it as fast enough and the customer will just wait out until availability of GIG2 and its money coming in and saves expenditure RIGHT NOW in areas where an overhead line needs connecting up, if not cabled at street level to a Toby box.22Views1like0CommentsRe: New contract without knowing it.
Upgrade is a remote control and software update. There should be no new contract JUST for this. In any event, if it is declared as a new contract you have 14 days to cancel and revert. They won't like to revert to v6 as it costs money for another box to be sent and the old one returned, so VM should be able to sort any "administrative error" with contract. Try and put into writing wherever possible. Tell them they have 7 days to sort, before a recorded delivery letter goes to VM Sunderland asking for 14 day cool off and revert back to original contract. This assumes this has just happened and not sometime in the past and you haven't realised till now....110Views1like0CommentsRe: Volt falsely used to upgrade our fibre speed
"...Because the person who re-contracted us has used Volt they’re saying we’ve already got the benefits." You can only be volted once, but, if they had used VOLT to give you the upgrade originally on the VM side, then an O2 SIM should have been sent to you, which would negate the need for you to then sign up to O2, unless you needed an additional SIM which in your case, you only wanted one SIM. So basically, from what you stated, they 'volted' your VM package, and didn't send the SIM, yet it was paid for under your VM package deal as you paid extra. You then took an O2 SIM out which you probably didn't need had the original SIM been sent. Only VM can sort this one out :)21Views0likes0CommentsRe: Complaint on renewal
It's there in black and white from VM. Either haggle away and get a random offer on the day you haggle, that may or may not be good that day, or leave, as you sure as hell can't get a new customer pricing offer. If VM do not review their pricing strategy, it will ultimately be their demise. You can't keep putting up customer bills every year by an inflation busting amount, it racks up quickly and keeps going with no stop or ceiling for a service. Meanwhile, new customers get a fairly static line of pricing over those years. If more people switched to ALTNETS (ISPs delivering full fibre, but not well known as BT/Sky/VM/TalkTalk/Plusnet/EE brands), if available in their area, rather than worry they do not know the brand name, this would pile more pressure for VM and BT to look into, rather than continue the current strategy which just alienates customers into leaving. Some ALTNETS like YouFibre (Netomnia) have no in contract price increases and Gigabit speed down and up on full fibre is around £31/month. Some ALTNETS like Cityfibre have wholesale where known brands such as Zen and Sky offer packages and most offer ipv6 and option of static IPv4 address if you need to route from internet to your home servers/devices, thus avoiding default CGNAT which is not routable from internet. Most are offering better routers with Wifi7 support too and allow you to use your own if you want to.32Views0likes0CommentsRe: Upgrade Hub
A good router with HUB in modem mode is the way to go. The WIFI will be streets ahead assuming a decent router is chosen. I use Asus with Merlin/GNUTON firmware (rather than Stock) but I use the top end router GT-BE98 rather than the lower end. A decent one at the lower end, is most of the WIFI 7 ones on sale, but make sure Merlin supports them. There are other equally good stuff out there, all depends on the budget though, and what features/security controls you want on the router.19Views0likes2CommentsRe: Unwanted package change
If a new contract as you said was generated, you have 14 days cool off to totally cancel and go back to where you were. Whether VM can sort it or not, is down to them and their problem to sort, not yours. This would include package changes where the contract reset and started a fresh term. Just be clear on your instruction IN WRITING that you wish to use the cool off period to cancel new agreement and go back to previous. You can then leave or re-negotiate a retentions offer. On re-reading your threads, it sounds like VM still think you are in contract because for some reason it got extended in November 2024. That's going to be a battle of wills to try and refute the contract after so much time has passed and clearly out of normal 14 day process. As the original expired in July 2025, you should have got renewal offers BEFORE that date if VM thought that was the expiry.15Views0likes0Comments