unisoft
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Re: Initially advertised contract price different from actual contract price
Anyway Daniel I'm putting my faith in you that your promise to have it sorted by Tuesday, issue a correct contract and phone me back won't disappoint. You have expectations? Oh dear, this won't end well... :)5Views0likes0CommentsRe: When is a gift not a gift?
I get NO gifts on mine. I am going to complain that you are getting gifts :) On the VM Shop for broadband deals as of today (04/06/2025) it says "Get WiFi that glides around the home" Hmm, only if you use WiFi pods which are NOT free on all package tiers! That could be argued as misadvertising too. https://www.virginmedia.com/broadband/broadband-only15Views1like0CommentsRe: Hi
I'd be surprised if the forum staff get involved now. It's company policy once a deadlock has been issued to not comment further. I think the OfCom policy of paying recompense for delays is voluntary participation by ISP's. For dispute resolution, from what you said, VM have not communicated clearly how they got to those sums and reasons why the full amount is not being paid, and that is defined by OfCom as mandatory requirement. See Ofcom rules here: https://www.ofcom.org.uk/phones-and-broadband/service-quality/automatic-compensation-need-know Problem As a landline or broadband customer, you would be entitled to compensation if… Amount of compensation Delayed repair following loss of service Your service has stopped working and it is not fully fixed after two full working days. £9.98 for each calendar day that the service is not repaired Missed appointments An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours’ notice. £31.19 per missed appointment Delays with the start of a new service Your provider promises to start a new service on a particular date, but fails to do so. £6.24 for each calendar day of delay, including the missed start date. Where signatories do claim an exception to paying automatic compensation, we expect them to clearly communicate the reasons why to their customers, and continue to act in their customers' best interests. In addition, where signatories are not paying automatic compensation for legitimate reasons and customers are without service, customers should not be charged for a service they are not receiving.11Views2likes0CommentsRe: Block access to iplayer
Any LIVE TV, whether transmitted by landline, IP, Satellite, DVB-C (Cable TV), or iPlayer or recordings requires a TV license. This includes live streams from like of Amazon Prime, Netflix, YouTube etc. Recording also requires a license. https://www.tvlicensing.co.uk/check-if-you-need-one/topics/what-does-your-tv-licence-cover64Views0likes0CommentsRe: 5G bugged
Virgin Mobile is defunct and legacy MVNO, using EE network, then for a short time, Vodafone, before a partnership with Spanish Telefonica who owns O2. Virgin Media O2 is the new mobile offering, and your question should be on the O2 forums. The (legacy) section on VM site is mainly for general questions around VOLT and not technical. On many VM customer replies, you will see the VM rep refer the poster to O2.22Views0likes0CommentsRe: If I have jump through hoops every 18 months to renew contracts I’ll be leaving Virgin after 20 years
I slummed it on NOW Monthly FTTC for 8/9 months (monthly 30 day contract not available now in 2025), and then waited for Black Friday and they had the best price ever for GIG1, especially with perks at work discount as well and VM gave first 3 months free.50Views0likes0Comments