coenoby
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Re: No Access to NTLWorld Web Mail
MiDu You can usually resolve the "Forbidden" error by following these steps: Sign In to My Virgin Media (not your VM webmail account) with the affected email address and the current password. Go to “Account settings”, then "My Virgin Media Account details" Scroll down the "Security and sign in details " section and click on "Edit" to the right of password. Follow the prompts. If you have not already specified a non VM email address to act as your VM username you will be prompted to do so. That's now a security requirement of VM accounts. Your VM email account and address will remain the same but in future you will have to sign into VM with your non VM email address. You will also have to generate a "Mail app" password to use as the email password in your Thunderbird app but you should see that as you follow the password reset process. The use of a Mail app password when you access VM email acconts via email apps is another new VM requirement. The "Forbidden" error seems to be a way to "encourage" VM email users to implement VM's new security measures sooner rather than later. (That's just my take on it, but I could be wrong. 😉) Try that and see how you go. Coenoby4Views0likes0CommentsRe: Mail delivery failed because of Threat Network List
gary_h_turner It's not your email account that's being blacklisted it's the Virgin Media (Liberty Global) email server itself that's being blocked. In this case [84.116.6.105]. So you cannot get that delisted from the Vade Threat Network List via the link in the message. As a work around you could try sending VM emails from the VM webmail service rather than via an email app or client such as Outlook. What you can do to speed up that delisting process is to report it directly to VM via their netreport service: Go to https://netreport.virginmedia.com/netreport/ and: • select an abuse type of "Email Sending Errors" from drop down list • select an abuse form of "Other" from drop down list • paste the complete error message into the Log Evidence area • enter your name into "My name" field • enter your email address into" Email address " That will go directly to the people in VM who are best placed to resolve the problem. I'd advise that you do that asap rather than wait for a reply from VM staff here. Coenoby5Views0likes0CommentsRe: Unable to change password on ntworld
s1m0nw "Its being used on outlook app, unable to log in to web mail, " Previous posts over recent years suggest that when VM delete an old email account they start by removing access to the VM webmail account but the process often stalls at that point. That leaves the actual mailbox still accessible by the IMAP/POP3/SMTP protocol used by used by email apps such as Outlook. That's what you are seeing and suggests that the email account is very much in limbo as far as VM are concerned. I see from your posting history that were unable to sign into the webmail account in 2023. If you left VM prior to 2023 and have not been able to access the webmail account since then it does strongly suggest that VM started the deletion process after you ended your earlier broadband contract. The VM Forum Team (VM staff) are best placed to help you. One of the team will contact you via this forum thread and take your details by Private Message. They should be able to advise whether the affected email account is recoverable. There are three other complications: VM stopped providing email accounts with new VM broadband accounts in May 2022. So if you rejoined after that date it may not be possible for VM to add an old email account to your current Broadband account. (VM have not issued any new email accounts since May 2022) If you rejoined VM before May 2022 and VM are able to link this old email account to your current broadband account the usual advice is that the old email account will replace any email accounts already linked to your current broadband account. So gaining access to the old email account may well mean that you will lose access to any newer VM email accounts you have set up since you rejoined VM. Bear in mind that VM no longer issues new email accounts and they no longer see the provision of an email service as part of their business going forward. In view of that you need to consider whether you should be using a VM email account as your main email contact in the future. Even if you decide to stick with a VM email account you will still need to have a non VM email account. VM's new account security system now demands that you supply a non VM /3rd party email address to use as your VM account sign in. Sorry to go on at length, I'm just trying to set the scene for you. 😉 One of the team will contact you in the next day or so. Coenoby2Views0likes0CommentsRe: I have been unable to access my blueyonder account
Gazzacom " "Ooops You can't do that right now.....". I would try to resolve that by 1) deleting all the VM cookies from your existing browser. Some browsers don't allow you to be selective so you may have to delete all cookies stored in the browser. 2) Then close the browser down,you can even go as far as restarting your device. 3) Then reopen the browser and try to sign in again. All I can say is that works for me. Coenoby22Views0likes1CommentRe: What Username to Login ????
SamJB13 And just to confirm, my experience is exactly the same as Graham_A I have to use the original VM email address to sign into the VM webmail account and the associated My Virgin Media Account. If I try signing in with the third party email address it is no longer recognised. Coenoby31Views0likes1CommentRe: No notice of closure of NTLWORLD Email
DGL52 "it is that they closed the account ...........having given me a verbal assurance that my account would not be closed!" I have been with VM for many many years, actually it was NTL back then, and even at that time the terms of my broadband contract said that any email accounts linked to my broadband account would be deleted 90 days after I ended my broadband contract. So it seems strange that you were given a verbal assurance that your email account would remain open after you moved to BT because that's never been the case. It is true that in reality VM rarely seemed to get round to deleting those "orphaned" email accounts and in many cases they lingered on for years. However since VM stopped issuing new email accounts back in early 2022 they seem to have started a policy of deleting any email accounts not linked to a paid for VM service. See this statement from VM https://www.virginmedia.com/help/broadband/email-account-closure Coenoby17Views0likes3CommentsRe: Can't sent emails on laptop (okay on phone)
MrsMoose Thanks for coming back with that information. As you are probably aware there have been lots of issues reported with the new Outlook. A common problem is that emails do not get sent but simply move to the drafts folder. If the VM webmail service and the app on your phone can send Blueyonder emails without any problem it does suggest the problem lies with something in Outlook. The first thing is to check the Blueyonder account settings in Outlook. I have listed the correct settings at the bottom of this post. The second thing is to look at this post on the Microsoft Forum. This is one of the many posts there from people using variety of different email services that have had the same problem as you with emails going to the Outlook Draft folder. https://answers.microsoft.com/en-us/outlook_com/forum/all/new-outlook-putting-outgoing-emails-into-drafts/e1ce8042-457a-4762-bd8b-17a31be25a9e The reply to that post suggests running some checks and if you cannot resolve it then it details how to contact Microsoft Support. Personally I gave up using Outlook quite a while ago and I currently use the open source email client Thunderbird. However, as I said earlier,I would first check the Blueyonder settings in Outlook: IMAP settings for all VM email domains: Host name: imap.virginmedia.com Username: your full Virgin Media email address Password: your Virgin Media email app password Advanced settings SSL encryption: Enabled Port: 993 (this may be automatically chosen by selecting SSL encryption) SMTP settings for all VM email domains: Host name: smtp.virginmedia.com Username: your full Virgin Media email address Password: your Virgin Media email app password SSL encryption: Enabled Port: 465 (this might not be selected automating by enabling SSL, so please check) Authentication: Password Sorry I cannot help more than that. Coenoby1View0likes0CommentsRe: Can't sent emails on laptop (okay on phone)
MrsMoose "If I try to send a blueyonder email from my laptop it just goes into my drafts folder." That sounds as if you are using the VM webmail service on the VM website to send from your laptop. Can you confirm whether are you using \vm webmail or an email app or client such as Outlook on your laptop? "From my phone, there's no problem" Can you confirm if you are using your home wifi or your phone's mobile data network to go online when you send emails from your phone? Coenoby18Views0likes2CommentsRe: How to create an App Password
Greenpalmer Sign into the My Virgin Media (MVM) account for the relevant email account Click on "Account details" and then on "My Virgin Media account details" Click on "edit" to the right of Password Go through the verification process with the non VM email account that you have assigned to that VM email account. Once you have entered the Verification Code into the boxes in the MVM account that will take you to the "Security and sign in details" screen At the bottom of that screen in the Virgin Media Mail section you'll see "Manage your Virgin Media Mail app password" . Click on "Manage" and it will generate a new Mail app password for that VM email account. You'll need to go through that process for every VM email account that you went to add to your Em email client. They will each have their own Mail app password. Coenoby21Views0likes1CommentRe: Cheapest way keep Email Access
DreederUK "have grown quite attached to my ntlworld email address, I mainly use mobile browsing and dont need broadband at home, but, I need to retain access to the email account... " Once you close your VM broadband account you will only have 90 days before VM closes your email account. Here's VM's explanation about that https://community.virginmedia.com/blog/Digital-life/some-important-information-if-you-have-a-virgin-media-email-account/5607207 So if you are absolutely adamant that you want to keep your Ntlworld email account then you are stuck with having to pay for a VM broadband account. However, even if you do stick with VM, the future of your Ntlworld email account is not completely guaranteed. Since 2022, VM has no longer provided VM mail accounts to new broadband customers. So, as Cardiffman282 has already intimated, the future of the VM email service is unclear at best because the number of live VM email accounts is reducing all the time. The good news for you is that if you only use mobile data and don't need broadband there are a number of email services that offer free email accounts. See here for some ideas https://www.lifewire.com/best-free-email-accounts-1356641 All those free email accounts will work on any mobile broadband service and you would be much better off moving to one of them. Coenoby11Views1like0Comments