coenoby
Very Insightful Person
Joined 10 years ago
User Profile
User Widgets
Contributions
Re: Outlook stopped sending emails
dw13 "Authentication Denied (VM305" That error means that VM have blocked you from sending VM emails from an email app because your VM IP address is on a Spamhaus blocklist. The most likely reason for that is that there is malware on a smart device on your home network (not necessarily the device you use to send emails). The malware was sending out suspicious traffic and so your IP address was automatically added to the blocklist. The fact that you can now send via Thunderbird is almost certainly down to the fact that the malware has stopped sending suspicious traffic and so your IP has been delisted for the time being. You may well find that Thunderbird stops sending at some point with a similar error when/if your VM IP gets listed again.. One error that is often reported by non Microsift apps and clients is "Server code “ALERT”, server message “Temporarily blacklisted IP Address - try again later “ You can check whether you IP is blocked by by following these simply steps: • browse to https://whatismyipaddress.com/ and note or copy (Ctrl+C) the IP address • then go to https://check.spamhaus.org/ and paste (Ctrl+P) or type your IP address in to the "Search single IP...." box and click "Lookup" Your IP address may well be listed on the PBL (Policy Block List) but that wiil flagged up as an advisory is to be expected. The fact that your IP address is on the PBL is not the reason you cannot send emails from your email client. The two blocklists to look out for are the Spamhaus SBL and the Spamhaus XBL. If your IP address is on either of thise you are likely to find that VM has blocked sending VM emails. If I were you I would run antivirus and anti malware software on all devices on that you can and for those devices that you cannot run av software you should think about restoring to factory settiings. In the past VM blocked customers whose IP address were on a blocklist from sending emails but recently they seem to have started blocking outgoing emails. The long term solution is get rid of the malware but the workarounds are using the VM webmail service to send VM emails going on line using your mobile data service rather than your VM wifi. Connecting via mobile data means you will be sending your VM emails from an IP address provided by your mobile provider using a VPN to "hide" your VM IP address using a non VM email service such Outlook.com or Gmail. VM only seems to block VM emails. Coenoby0Views0likes0CommentsRe: New email required to sign in
sgtsixpack "This works in a private window but when I delete cookies in firefox and use a normal window it does the same." If it works in a Private window then that's a clear indication the issue when using a normal window is cookie related. If it was happening to me I would try deleting all cookies from Firefox again. Coenoby28Views0likes1CommentRe: Where can I see all my email addresses?
newapollo "Clicking on the Settings cogwheel in the top right hand corner opens the basic settings page. From there clicking on Accounts lists my main and secondary email accounts" VM webmail does have the facility to effectively act like an email app/client so you can manage the emails of a number of VM or third party email accounts from within a single VM webmail account. So it would seem that at some point you added that secondary email account to your Primary webmail account. I have never added any other email accounts to my primary webmail account so that "Accounts" section in my primary webmail account only shows my primary VM account. I have a number of secondary VM email accounts that I can still access individually but I cannot find them listed anywhere. Coenoby12Views0likes0CommentsRe: Where can I see all my email addresses?
meld51 VM stopped allowing broadband customers to create new secondary email accounts back in May 2022. In fact, VM have not issued any new VM email accounts since then, even to new customers. As to viewing the list of secondary email accounts in your primary account, well that seems to have disappeared when the VM02 sign in changes were made. It's not clear whether that was an oversight or all part of a bigger plan. Coenoby56Views0likes3CommentsRe: "Sorry, we couldn’t create a new email app password"
MDM2 "The email address comes back as 'Fake'." I'm sorry to hear that but it just backs up the information in the bounce back messages so it's not unexpected. I assume that you have an alternative email account or accounts to use. The virgin.net account along with all the emails and contact address it held is gone for good I'm afraid. Coenoby25Views1like0CommentsRe: Accessing VM webmail and user account
mtndave "Do i still need the 4 word passwords for third party email clients on mobile ? " The answer is "Yes". The passkeys are just for signing into your VM accounts on the VM website. The 4 word Mail app passwords are only used in the account settings of email apps and clients so are unaffected by the VM02 signin changes. 2) "I used to be able to view all my accounts including main and various email accounts in one place" Are you referring there to the option to access a number of email accounts from within a single VM webmail account? So for example you can set up the VM webmail account for your primary VM account to manage all your secondary VM email accounts. The thing that often confuses people though is that in that situation VM webmail is acting as an email app to manage your secondary email accounts. Therefore the settings for each of the secondary email accounts in your primary VM webmail account need to include the 4 word / mail app password for relevant that email address. So they need to mirror the email settings in your mail app on your mobile. I have never used that option but it certainly still seems to still be available. Please explain a bit more if you are referring to some other way of "managing all you accounts in one place". Coenoby6Views1like0CommentsRe: New email required to sign in
sgtsixpack "I'm signed into google chrome,.............login it goes no further in firefox - just leads to an empty page:" I'm assuming you mean you can sign into the account via Chrome but not when you use Firefox. The link you posted is the address of the page asking you to enter your VM password. So Firefox is taking you to the right page but it could be that there is a corrupt cookie in your installation of Firefox that is stopping the page from displaying correctly. Try signing into VM Firefox using a "Private window" - that will download fresh copies of any cookies that are needed. To do that click on the 3 horizontal bars in the top right hand corner of the Firefox screen and click on "New private window" in the drop down menu. If you can access the account in a Firefox private window the long term solution is to delete the VM cookies from Firefox. That will allow you to access your VM account in Firefox without having to use a private window, Try that and see how it goes. Coenoby47Views0likes0CommentsRe: "Sorry, we couldn’t create a new email app password"
MDM2 "To clarify I am no further forward. I cannot access my virgin.net email." Ok, here's one last throw of the dice to see if your virgin.net email account still exists: Click on this link, https://cleantalk.org/email-checker enter your virgin.net email address and then click on the magnifying glass symbol. CleanTalk email checker actually connects to the Virgin mail server and checks whether an email exists or not. If it comes back with the heading "xxxxxx@virgin.net is real" then your virgin.net address still exists on the VM server even if you cannot access it. So there is a glimmer of hope you can regain access to it - if VM are willing to play ball. However, if it comes back with"xxxxxx@virgin.net is fake" then your email address is no longer on the VM server and it's gone for good. Sorry, but in that case VM will not be able to recover it for you. Coenoby7Views0likes0CommentsRe: "Sorry, we couldn’t create a new email app password"
Sid_M "Personally I think the email accounts do exist somewhere but Virgin need to switch on a server for virgin.net" Sadly I don't think it's as simple as that. MDM2 has given an update here Virgin.net no email access | Virgin Media Community - 5655845 It does not sound as if they have regained access to the virgin.net account but perhaps he / she could clarify that? Coenoby43Views0likes2Comments