coenoby
Very Insightful Person
Joined 11 years ago
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Re: Landline sort of disconnects when receiving Facebook msg on mobile or ipad.
newapollo kezwald As I said, that Reddit thread does not offer any real explanation or solution. The reason I posted was I was amazed just how similar the two cases were, to the point of being basically identical. Even down to the issue- it seems, being related to Facebook Messages. Testing using another messaging service might well be useful. CoenobyRe: Landline sort of disconnects when receiving Facebook msg on mobile or ipad.
kezwald "When my mum receives a call or is calling someone on the landline and a Facebook message in particular comes through on her mobile and ipad, the person on the other end of the phone hears the message sound and is then the line goes dead their end. My mum can still hear them speaking, but the person on the can't hear my mum I find this really intriguing but sadly I cannot offer a solution. However, I have found a report from someone who had exactly the same experience with their VOIP landline and Facebook Messenger. They were getting their broadband and phone line service from the US cable company Spectrum so a similar setup to your Mum but in the USA. Like you, they also report that the problem does not arise when they receive Facebook messages on their mobile phone when it's connected via 4G rather than their wifi. Sadly, it's on Reddit which I am not a fan of so I'm not going to post the actual link here. However,if you are interested you can Google "Facebook Messenger notifications causes interference with land line telephone connection". including the quotation marks. Interestingly it does not come up when I do the same search using my usual search engine - DuckDuckGo. I'm not sure it will get you any further to a solution but at least it proves it's not unique to your Mum and that it is a technical issue rather than something as simple as your Mum hitting the mute button. Coenoby By the way, the poster on Reddit does not mention the "ding" sound of the message arriving. Personally I think the sound itself is a red herring, it's the arrival of the Facebook message via wifi that's trigging the mute effect.Re: Email _from_ gmail to blueyonder goes to spam or bounces
ericgs "today I've have an email to me bounce. What is going on?" If the sender of that email received a bounce (non delivery) message back then it will give the reason that the email could not be delivered to your Blueyonder email account. That would help to explain what is going on there. CoenobyRe: Hacked Account - Blueyonder Email Address
SA1874 "this account is now being used to change the passwords on various online accounts to allow the hackers to purchase a large quantity of goods."............ "We now have a high level of fraudulant activity on various websites over the weekend." That definitely sounds as if you are the victim of fraud and if that is the case you need to report it ASAP to Action Fraud. See here for the back ground https://www.actionfraud.police.uk/reporting-fraud-and-cyber-crime And you can access their online reporting tool here https://reporting.actionfraud.police.uk/login CoenobyRe: Blueyonder emails being treated as Spam by Gmail
Cardiffman282 Yes that was an interesting post on the Google Help Community forum. However if you scroll through to what I think is still the last reply on that thread it says: That March 10th post makes some very good points and there seems to have been no reply to the two questions it raises. CoenobyRe: Blueyonder email to gmail goes to spam
RETDPMSO "I for one will be ditching VM when my contract is due for renewal" Bear in mind that 90 days after you close your VM broadband account VM will be deleting all the VM email accounts linked to it. So unless you take steps to download or archive your Blueyonder emails before hand you will lose all access to them. VM used to be fairly lax on deleting email accounts on closed broadband contracts but once they stopped issuing new VM email accounts in May 2022 they introduced an active policy with regard to that. Se here https://www.virginmedia.com/help/broadband/email-account-closure It will take time for you to switch over to using a new email account, updating all your online accounts with your new address for example. So you really need to set up your new email account with a dedicated email provider as soon as possible. Better to da that at your own pace than wait until you close your VM account and then have to rush it before your VM email accounts disappear. I would also add the even if you decide to renew your VM broadband and TV contract you would do well to still switch to using non VM email accounts. With no new VM email accounts being created and the email accounts of ex VM customers being deleted, the number of VM email accounts is on a steady decline. CoenobyRe: Blueyonder email to gmail goes to spam
mikes2400 "I can't report it to Google because I am not on gmail myself." Ok, but lots of people on this forum do have Gmail accounts linked to their VM email accounts and my post was directed to them as well as to yourself. Also, you could contact the two people with gmail addresses that originally contacted you along with any others that tell you that all your Blueyonder emails are going to spam and suggest that they report it to Gmail. That way the problem is being reported from both sets of customers. CoenobyRe: Blueyonder email to gmail goes to spam
I don't have a Blueyonder email account but if I did I would report this Blueyonder email going to spam problem to Google as well as (or instead of) VM. Here's the page from the Gmail Help pages that tells you how to report something that doesn’t work, such as errors or product bugs in respect of Gmail. https://support.google.com/mail/answer/9212652?hl=en&co=GENIE.Platform%3DiOS&oco=0 The page lists the way to do that if you are accessing Gmail using the Gmail Android app, a browser to access the Gmail website on a computer or an iPhone or iPad Just click the relevant heading "Android" " Computer" or "iPhone & iPad" that you are using. CoenobyRe: Emails blocked
ChrisU "Temporarily blacklisted IP address - try again later". I have only just picked up on your 1/10/2025 post that the problem had returned. If I had received that error message I would use VM's Netreport facility to request the IP be de-listed. If you want to give that a try: Go to https://netreport.virginmedia.com/netreport/ and: select an abuse type of Email Sending Errors from drop down list select an abuse form of Other from drop down list paste the full and complete error message that includes the phrase "Temporarily blacklisted IP address" (including your IP address) into the Log Evidence area enter your name into My name field enter your email address into Email address field select Submit button As I understand it, that request will go straight to the relevant security team in VM that deal with such issues. The point to bear in mind is that blacklists / blocklists are dynamic. That means an IP address is blocked automatically after a period of suspicious traffic being detected coming from that IP address. After a period without any suspicious traffic being detected the IP address is then de-listed automatically. That's why the error says "Temporarily blacklisted" 😉 The cause of the problem is likely to be that there is malware on a smart device linked to your home network which could be generating suspicious traffic from time to time and results in your IP address being blacklisted. If that is the case, unless the malware is removed it could well result in your IP address being blocked again in due course. If you want to continue using VM email while your VM IP address is blocked then the work around options are: use the VM webmail service on the VM website rather than your email apps or clients to manage your email. Your emails are then coming direct from VM's servers rather than your home IP address so they will not be blocked use a VPN to "hide" your home IP address, VM will not be blocking the IP address provided by your VPN when using the email app on your mobile phone you should go online using your mobile provider's data service rather than your VM wifi. VM will not be blocking the IP address of your mobile data service. Coenoby
