coenoby
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Re: Secondary Accounts Locked
essbeeuk "still do not have access to any of my secondary email accounts . Now that VM Support staff are involved it may we;l need further intervention from them to sort that out. However, it would be useful to know what error message you are seeing when you try to access this email account. Depending on what the error is there might be something you could try yourself to regain access. "one of the secondaries is actually my main email address this is beyond inconvenient" By the way, you may know already, but VM stopped issuing new email accounts nearly 4 years ago and when customers switch away from VM their email accounts get closed down. As a result the number of VM email accounts is steadily falling and the future of the VM email service is uncertain. It might be wise to think about switching to using an email account from one of the main email providers as your main account. Coenoby12Views1like0CommentsRe: Forbidden access
Speedychick1 Thanks for coming bach with some more information. "the virgin server holds my emails and doesn’t share them with google so they are only accessible through virgin" Quite right, Your have set up your Gmail address as the username for you VM account. Unless you have set up an autoforward or an IMAP/SMTP setting in your Gmail account there is no other link between your Gmail account and your VM email account. "accessible through virgin which I am locked out of. That's the bit that is key, so you are seeing the" 403 Forbidden" error when you try to sign into your VM email account. The "403 Forbidden" error message usually means that there has been an issue with VM authenticating your email details. When you get that error, the way to resolve it is to generate a new Mail app password for that VM account. To do that sign into the My Virgin Media (MVM) Account for thatVM email account. Use this link https://www.virginmedia.com/myvmo2 and enter your Gmail address as the username and then the password you use to sign into your VM email account. Then Select Account Settings Select Identity & Security Settings Select Manage your products Select Manage email app password Click on the blue button 'Get New Password' Leave it a few minutes before tryingto sign into your VM email account with your Gmail address.8Views1like3CommentsRe: Forbidden access
Speedychick1 "my gmail act ,,,,,,,,,,, is now telling me I am forbidden"] It would be useful if you can clarify whether you are saying that: you cannot sign directly into your Gmail account https://mail.google.com/https://mail.google.com/ or that the "forbidden" error is coming up when you use your Gmail address to sign into your VM email account. Coenoby58Views0likes5CommentsRe: Migrating email account to new laptop
JohnOrrett "via Pop3, only new emails come through. " Yes that's normal, it's the way POP3 is designed to work. "If I change the settings on the new laptop to IMAP, will all of the existing emails and sub folders then populate?" Yes, but..... 1) You cannot simply change the incoming server in the existing Outlook settings from pop3.virginmedia.com to smtp.virginmedia.com. You will need to set up a new email account in Outlook using the IMAP option. 2) The IMAP account will then mirror the structure and content of your friend's VM email account as displayed in their webmail account on the VM website. So any folders that have been set up in the POP3 Outlook (such as their sent emails) will not appear in their webmail account and so will not be downloaded to the new IMAP account in Outlook, So if you want to include them then you will need to do something like you are suggesting with PST files. One big difference they will see is that when they send a VM email using Outlook it will also appear in their VM webmail account. POP3 is strictly a one way process simply downloading new emails to Outlook, However, IMAP's two way process does also mean that if they delete a VM email in Outlook it will also disappear from their webmail account - and vice versa. When you set up a new IMAP Outlook, it should auto fill the SMTP and IMAP server details but if you need them: IMAP settings Host Name: imap.virginmedia.com Username: your full Virgin Media email address Password: your Virgin Media email app password Advanced settings SSL Encryption: Enabled Port: 993 (this may be automatically chosen by selecting SSL encryption) Note also, that the password in the email Outlook, or any other email client/app, does need to be your friend's VM mail app password. If necessary here's recent post where I set our how to generate a new one Using Thunderbird email client | Virgin Media Community - 5686390 Coenoby0Views1like0CommentsRe: Slow email delivery times for Lebara
bmo "how can senders be marked as safe?" Apologies, I missed you reply because I did not get the usual notification email from the forum software to say that you had replied to my post. As far as marking senders as safe , the answer is you cannot. V M email has always been a pretty basic product.. Also, worth remembering that VM stopped issuing new email accounts nearly 4 years ago and they now have a policy of closing down VM email accounts that are no longer linked to a live VM broadband contract. So it's unlikely there will be any major improvements to it now. To check where the delay is you can paste the email source headers into this link https://mxtoolbox.com/EmailHeaders.aspx and the results will include a breakdown of the delays at each "hop" along the way. Actually, it sounds as if you may have already done that. 😉 If so, then I apologise. Coenoby15Views0likes0CommentsRe: Locked out of VM account
DavidGibbons1 "I am locked out ...(of)....my Virgin media account. it just says forbidden, Do you have the account recovery codes for your account? You should have been prompted to generate those when you set up the VM02ID for that account. They might allow you to regain access. However, if you don't have those to hand and still cannot sign into your My Virgin Media Account then you will need help from VM to restore access to the account. Coenoby40Views0likes0CommentsRe: Locked out of VM account
DavidGibbons1 "How do I send an email to the tech team?" Sorry but there is no email access to VM support staff. " I can not access my virgin media account at all, it just says forbidden." I assume that you are referring to a problem accessing your VM email account rather than your My Virgin Media (MVM) account? If it is affecting your MVM account it will need VM to resolve it. The "Forbidden 403" error comes up when there has been an issue with authenticating your email details between your device and the VM servers. So it normally just affects signing into your VM email account. When you get that error with your email account, the way to resolve it is to generate a new VM Mail app password for that email account. To do that sign into the My Virgin Media (MVM) Account for that email account https://www.virginmedia.com/myvmo2 using the VMo2ID for that email account. Then Select Account Settings Select Identity & Security Settings Select Manage your products Select Manage email app password Click on the blue button 'Get New Password' That usually unlocks the VM email account. However,f you also access that VM email account via a mail app on your phone you will need to update/ edit the email password in the mail app's settings to this new mail app password that you have just generated. Coenoby6Views0likes0CommentsRe: All email going to junk folder
llihp The simplest long term solution is to switch from using Fasthost's email forwarding option to one of their webmail or email hosting products. That will be much more reliable all round. As Client62 and I have both pointed out, with email providers, including VM, now using much more rigorous checking on the SPF, DKIM and DMARC domain records for incoming emails, it means that relying on email forwarding is always likely to give you problems. Having your emails arrive in the spam folder is the least of the issues. In the past, posters here have reported that their forwarded emails simply stopped arriving in the VM inbox. Coenoby24Views1like0CommentsRe: Slow email delivery times for Lebara
Jamesmc23 "Please advise workarounds and whether you will address the root cause." The only possible workaround I can think of is if you are using an email app or client to pick up your VM emails then it would be worth accessing your VM account directly via the VM webmail service of the VM website. In theory the Lebara OTP emails should appear in your webmail account sooner than they in the email app. Email apps and clients rely on using IMAP to pick up emails from your VM account so it will take (very) slightly longer for them to appear in your app. In truth it will just be seconds at best but it might be worth trying. Other than that I'm stumped I'm afraid. Coenoby36Views0likes3Comments