coenoby
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Re: How do I close my NTLworld email account
DerekWright0123 You may not be aware that this forum will soon go off the air for a while as advised in this post: Community Update: Upcoming Downtime | Virgin Media Community - 5692886 I know this must be a difficult time so I am sorry to say this but you may not get any further support or action from the VM staff on this forum. VM do have a "Bereavement disconnection form" to advise that the affected VM broadband account needs to be closed That can be accessed here: https://www.virginmedia.com/help/bereavementdisconnection Or, if it is just a VM email account that needs to be deleted you would be well advised to use one of the other VM support channels rather than just rely on your forum post being actioned. 📞 Call: 150 (from a VM phone) or 0345 454 1111 💬 WhatsApp: 07803 089684 📘 Facebook: https://www.facebook.com/virginmedia/ 📸 Instagram: VirginMedia Coenoby31Views0likes0CommentsRe: Close a hacked email account
Roberto1234 Just to let you know that this forum will soon go off the air for a while as advised in this post: Community Update: Upcoming Downtime | Virgin Media Community - 5692886 So at this point you may not get any further support from the staff on this forum. For the time being you can still get support from VM via; 📞 Call: 150 (from a VM phone) or 0345 454 1111 💬 WhatsApp: 07803 089684 📘 Facebook: https://www.facebook.com/virginmedia/ 📸 Instagram: VirginMedia Coenoby67Views0likes0CommentsRe: imap unresponsive?
Faerie1 "the last time I changed my password was 3 months ago, is this a thing then? Having to change my password every 3 months?" I have not had to reset the Mail App password on my VM email accounts since I set up the VM02ID and associated Mail app password. I am not sure how long ago that was but it was it's was probably 6 months at least. So, no it does not seem to be "a thing" to have to update it every 3 months. On the other hand it seems some people have to reset it quite frequently but I don't know why that would be. The thing to remember is that if your email app reports issues accessing the VM servers then try generating a new Mail app password. It's just worth adding that VM stopped issuing new email accounts about 4 years ago and since then new VM customers have not had the option to have a VM email account. VM are also actively closing down VM email accounts that are no longer linked to a live VM broadband account. As a result the number of VM email accounts is on a steady downward path and the future of the VM email service is unclear. It might be worth considering switching to a non ISP email account as your mail email account. I only use my VM email for emails from VM. Coenoby23Views1like1CommentRe: imap unresponsive?
Faerie1 VM Imap is working fine for me. password incorrect or just imap is not responding? When an email app has issues accessing the VM servers it can usually be sorted by resetting the VM Mail App password for that VM email account. To do that you need to sign into the My Virgin Media (MVM) Account for that email account https://www.virginmedia.com/myvmo2 using the VM02ID of the problem VM email account and it's webmail password. Then Select Account Settings Select Identity & Security Settings Select Manage your products Select Manage email app password Click on the blue button 'Get New Password' That will be in the format "word-word-word_word" which you then need to update settings in your email app. VM's usual advice is to leave it 20 minutes or so before attempting to access the account via the app. Coenoby31Views0likes3CommentsRe: Ntlworld email down
Anonymous " makes me sign in and it then goes to the We'll be back soon error page," If you get that error after signing in with your Ntlworld email credentials then it suggests the issue is with your account. Do you have other VM / Ntlworld email accounts you could try to see if they are similarly affected? I would follow the Graham_A 's advice and try signing into the My Virgin Media Account for that Ntlworld address and resetting the password and Mail App password. You can do that via this link https://www.virginmedia.com/myvmo2 You will have to set up a VM02 ID for that account if you have not already done so. Coenoby15Views0likes0CommentsRe: Ntlworld email down
Anonymous "this is the page that the webmail takes me to" So just to clarify : Are you saying that the https://mail2.virginmedia.com link takes you straight to the https://mail.virginmedia.com/sorry page and that holding message? If that is the case then it seems it's a routing issue rather than a issue with your Ntlworld account. If the https://mail.virginmedia.com/sorry only appears after you enter your sign in details then it would more likely be down to an issue with your Ntlworld account. As mentioned in the "Anonymous" post, what happens if you actually type "https://mail2.virginmedia.com" into a new browser page rather than use a link or book mark? Coenoby27Views0likes3CommentsRe: Ntlworld email down
Anonymous Thanks for the quick update.Sorry that did not help. I thought it was worth a try because VM have a habit of blocking VM emails being sent via email apps / clients if the VM IP address has got onto a spam blocklist. I wondered if they had extended that policy. Coenoby97Views0likes6CommentsRe: Ntlworld email down
Anonymous "You may be having some issues accessing your email service at the moment. " Rather than using your VM home broadband have you tried accessing your VM webmail account using a VPN or by using a mobile data service (by setting up a wifi hotspot on your mobile phone for example) ? If you can access 'mail.virginmedia.com' when using a non VM service that would suggest the issue lies with your VM home network rather than your VM Ntlworld email account itself. I'm wondering if VM are blocking your VM IP address for some reason for example. Coenoby107Views0likes9CommentsRe: Defunk email Primary Account
dibott "trying to get into my primary account but as this is an email address that no longer exists Assuming that you are still paying for the VM broadband account associated with that primary account it is very strange that email address no longer exists. VM staff have always said that it is not possible even for VM to delete the VM email account that is part of a live VM Primary Account. What makes you think think the email account no longer exists? If it still exists you may be able to recover it. The simplest way to check if it still exists is by sending an email that address and seeing if you get an "email not delivered" error message back. IF you don't then the mailbox still exists. One of the Forum Team (VM staff) will be contacting you hopefully today and they may be able to help you, Coenoby18Views0likes0CommentsRe: ntlworld.com problems
SteveBagley Thanks for coming back. "web mail was never setup" VM webmail does not need setting up. Every VM email account automatically comes with a webmail account from the outset. VM email accounts support the IMAP and POP3 protocols but VM Customer Support staff only provide help and support with the VM webmail service. if you report you are having problems with your email app / client they will almost certainly suggest that you use a separate paid for support service called "Gadget Rescue". The thing is that if incoming emails are being accepted by VM (as you posted earlier) then they should be appearing in the webmail account. If they are not appearing in webmail then VM staff can help. If they are appearing in webmail but not being picked up by IMAP and POP3 then it's an issue with the app or client. Out of interest, can you send emails from that that affected Ntl account using SMTP.? "shows an unknown secondary email linked to the account" Is that a non VM email account? How is it showing as being "linked"? It does sound as if you need to talk to VM about that. Coenoby7Views0likes0Comments