coenoby
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Re: No notice of closure of NTLWORLD Email
DGL52 "Unfortunately the link did not help......... did not recognise my ntlworld email address" Well it was worth a try but that error message is not good news at all. Sadly, the verbal assurance you say you received from Customer Support when you moved away from VM was totally incorrect. "hoping a VM person will ride to my rescue!" You can only wait to see what VM say. Based on the experience of former customers posting on this forum in the last few years I think it is very unlikely that VM will be coming to the rescue regarding regaining access to your email account. I hope I'm wrong. Coenoby11Views0likes1CommentRe: No notice of closure of NTLWORLD Email
DGL52 "I did not use the app, only web access through Outlook" As goslow as posted, VM have recently added additional security when accessing VM (including Ntlworld) email accounts via third party email apps and clients such as Outlook. That may be what's preventing you from accessing the account via Outlook. If you are desperate to get even temporary access to your Ntlworld email account it would be worth at least trying to access it via the VM webmail option on the VM website. Enter your Ntlworld address here https://mail2.virginmedia.com/ then enter the account password when prompted. It's at least worth trying that while you are waiting for VM staff to respond. However, even if you can regain access it might enable to resolve your issue with moving your Microsoft account for example. Coenoby21Views0likes3CommentsRe: Old ntlworld email address
squiddo I am not sure if you are aware but VM stopped issuing new email accounts over 3 years ago and since then new VM broadband accounts no longer come with "free" VM email accounts. Also, 90 days after a VM broadband account is closed VM are meant to delete all the VM email emails that were linked to it. So, in theory your old VM email accounts should have been deleted 2+ years ago. Therefore I don't know what VM's stance will be on linking your old email accounts to your new VM account. But you cannot assume it's a foregone conclusion that VM will, or indeed can, do it. Indeed, VM's change of policy on providing email accounts means the future of the VM email service itself is in doubt. So personally, if I was in your position I would be looking to set up new email accounts with a dedicated email provider. One of the Forum Team (VM staff who provide 1st line support on this forum) will be contacting you via this forum thread either today or tomorrow. They are best placed to help you. Coenoby16Views1like0CommentsRe: Blocklist not working
Jillyflower It's definitely worth a try but as I said, be aware that the VM's "blocklist" is just a way of making sure that emails from addresses on the "blocklist" always go to the spam folder rather than your inbox. Also spammers regularly make small changes to the email address they use. They do that specifically to defeat blocklists. That may well be why you have so many addresses that you want to block. Coenoby5Views0likes0CommentsRe: Blocklist not working
Jillyflower "I can click on the 3 lines on email , choose email to block, when get to box asking to add to blocklist, I can click Add, but nothing happens, I end up having to cancel." Have you tried entering the email address to your VM blocklist using the Settings option? If not, you can do that by: Clicking the cog (settings) symbol on the top right of the main VM webmail screen Then clicking on "Email" in the left hand menu list Then clicking on "Blocklist" towards at the bottom of the list of options You should then see the full list of email addresses currently on your Blocklist along with the option to "Add new email address" Try that and see what happens. However, whenever people post about the VM "Blocklist" I always feel the need to warn them that the VM Blocklist does not actually block emails at all. It simply flags any new emails for that address as spam. That may be enough for your purposes but it does mean that your VM account is still accepting emails from these blocked email addresses. It is NOT discarding them or returning an undelivered error message back to the sender. Just something to bear in mind. Coenoby6Views0likes0CommentsRe: Importing Blueyonder emails in to gmail
Burtiebag "Have you also got Server/Port settings for blueyonder?" They are in the link that jpeg posted here a couple of days ago but here's that link again https://www.virginmedia.com/help/broadband/manage-email-account#d44af37c-7788-48f7-845f-e46a8ff14d32 Go to the section "How to check your Virgin Media emails using an app" That lists the POP3 and SMTP port settings. However, if I remember correctly Gmail defaults to the correct Virgin Media server and port settings anyway. They are the same for all the VM domains including Blueyonder.co.uk Two essential things to note in those settings: They clearly say: "Username: your full Virgin Media email address" - (so your VM email address NOT the non VM email address you use when signing into the VM website.) "Password: your Virgin Media email app password" - (so the mail app password generated from your My Virgin Media account NOT the password you use to sign into the VM website.) If you don't know or cannot remember the Mail app password you will need to generate a new one. Unless you get those two right the Gmail import will inevitably fail. Coenoby6Views0likes0CommentsRe: Cannot access account or reset password 27/06/25
SueR33 "What's going on?" I see that you are using the Chrome browser so I tried using Firefox and that came up with "Oops... Something went wrong. Please try again later." So it seems there may well be an issue with the VM "Forgotten your password?" process at the moment. However, if you know your existing password there is an alternative way to reset it: 1. Sign In to My Virgin Media via this link https://www.virginmedia.com/my-virgin-media with the affected email address and the current password 2. Go to “Account settings”, then "My Virgin Media Account details" 3. Scroll down the "Security and sign in details " section and click on "Edit" to the right of password. Follow the prompts. If you have not already specified a non VM email address to act as your VM username you will be prompted to do so. That's now a security requirement of most VM accounts. Your VM email account and address will remain the same but in future you will have to sign into VM with your non VM email address. If you access your VM email account via an email app or client (rather than the VM webmail service) you will also have to generate a "Mail app" password to use as the email password in your app but you should see that as you follow the password reset process. Try that and see how you go. Coenoby8Views0likes0CommentsRe: Virgin media treating church emails as spam
mmfairbairn Just a few thoughts: Mail Merge sends out an individual email to each recipient rather than as a single email with multiple BCCs. So I would have expected those to be much less likely to be identified as spam - assuming there is nothing in the content that content that might trigger the spam filter. The fact they Merge Mail emails are being flagged as spam may well suggests there is another factor at work. Spam filters look at a whole range of factors before rejecting an email as spam. It may be that if VM have rejected a number of emails from your (or the church's) IP address VM may have temporarily flagged it as a potential sender of spam. So emails from your IP address are, for the moment, more likely to be flagged as spam even if they are not sent as BCCs I follow several other email related forums and I have seen reports of emails with a lot of BCCs being rejected by several different email services, Emails to BT addresses for example, so it's not just VM that do this.Email where alll the addresses are BCCs do look inherently suspicious I'm afraid. Finally: "I suspect there's nothing more I can do from my end, except submit a complaint to Virgin Media." It might be more productive if one the blueyonder email recipients complains to VM about the fact they are not receiving your emails. You could suggest that they post here on this thread - just a thought ;) One of the VM Forum Team (VM staff) such as Gareth_L, are best placed to help. The id codes after "Message contains Spam Content " in the message header details you posted earlier may well help the email security team identify exactly why your emails are being rejected by VM. By the way, I see that you mention that it is only Blueyonder addresses that are affected. However all the VM domains run on the same system so I would have expected any emails you sent to any of the following domains to be affected as well: virginmedia.com, virgin.net and ntlworld.com . Coenoby2Views2likes0CommentsRe: Virgin media treating church emails as spam
mmfairbairn Ok, thanks for that. Just a thought, so do you send these emails with the multiple recipients listed as BCC addresses? If so do you put an email address in the "To" field or do you just leave it blank? If you list all the recipients as BCC addresses and leave the "To" field blank I would try sending the emails again with BCC addresses but put your own email address in the to field. Emails with multiple BCCs and no "To" address may look very "spammy" to VM's spam filters. Coenoby26Views0likes3CommentsRe: Can't login to my virgin media account
AntoniJ1975 "I can't login using Chrome browser but can with Firefox " The error message you are seeing does seem to be caused by a corrupt cookie stored in the browser. So if you cannot login with Chrome that suggests that on your device Chrome still has the corrupt cookie stored. However, if you can login using Firefox that suggests that on your device Firefox is not using the corrupt cookie. "I have even cleared the cache totally and it still does not work in Chrome." It seems to be a cookie that's the problem rather than stored data. Firefox lets you delete cookies from specific sites so you just need to delete the cookies from VM sites. I don't use Chrome but just looking at it, it seems that the only option in Chrome is to "Delete cookies and other site data". So I would suggest running that option again, then closing Chrome down . Then you reopen it and try again to login to VM. Coenoby55Views0likes2Comments