coenoby
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Re: ntl not responding
Lou59 " I can’t change to virgin media it says not responding" I'll try to explain. The IMAP error message you posted is coming from the 3rd party software that you use to manage your email account. That software (known as an "email app" or "email client") holds information so that it knows which email servers to access and the correct security information to use to allow it to download your emails. That software will always allow it to check and update those settings even if it cannot download your emails. You actually said in your first post that it advises you to "check email settings". So you need to do that and make sure that the IMAP and SMTP settings in the app are the same as in the lists I posted earlier. You will not be able to use that software to manage your email account unless those settings are correct. "when I sign in on line with someone else’s phone" When you access your email account "online" you are using the VM website that accesses your email account in a different way to the app that is giving you the "IMAP not responding" error. The website does not use IMAP to access your email account. So if you can access your email account online that is further evidence that there is a problem with the IMAP /SMTP settings in the email app or client that is giving you the "not responding" message. "it just says appsuite" Thanks for confirming that. Sorry, I cannot offer any advice about it because if it does not say specifically "OX App Suite" then I don't know what it's referring to. I certainly would not download it if there is a link. It is strange that you do not get the "download Appsuite" message when signing into the website on someone else's device. Have you tried signing in on your own device but using a different browser? Hopefully one of the Forum Team (VM staff) may be able to advise you on this. One of the team will contact you vis this forum thread. Coenoby0Views0likes0CommentsRe: Email sign on - new password not recognised
Minky2018 "I cannot get into my virgin media account to access my bills and emails" To see your bills you will need to use the VM02ID of what used to be called the "primary email address" for your VM broadband account. So the one that was used originally to set up your current VM broadband account. That may or may not be your Virgin.net address. This link should take you to the My Virgin Media account. https://www.virginmedia.com/myvmo2 You can access webmail VM webmail either: From the"Virgin Media Mail" tab in the "Quick Links" section at the bottom of the first screen in your My Virgin Media account. That takes you to the email account for the VM02ID that you used to sign into that My Virgin Media account. Or you can sign straight into webmail for your virgin.net address by entering the VM02ID for that address into this link https://mail.virginmedia.com/ I hope that makes sense. It is confusing these days. Coenoby6Views0likes0CommentsRe: ntl not responding
Lou59 A couple of thoughts: "my emails say imap not responding However, I notice that the title of your post says "ntl not responding" so do you have "imap.ntl.com" in your email app settings? If so it should be "imap.virginmedia.com" Just to confirm the current email settings recommended by VM are as follows: (Also, you will see the Password should be the Mail app password generated from the My Virgin Media account for that email address - not the same password you use to access your VM webmail account.) IMAP settings (recommended) Host Name: imap.virginmedia.com Username: your full Virgin Media email address Password: your Virgin Media email app password Advanced settings SSL Encryption: Enabled Port: 993 (this may be automatically chosen by selecting SSL encryption) SMTP settings Host Name: smtp.virginmedia.com Username: your full Virgin Media email address Password: your Virgin Media email app password SSL Encryption: Enabled Port: 465 (this might not be selected automating by enabling SSL, so please check) Authentication: Password " login in through web it says download appsuite" There have been several reports that refer to downloading "appsuite" but I am not sure there has been a solution offered. Just to clarify, does it say "OX App Suite" or is it just " Appsuite"? The reason I ask is "OX app suite" is the underlying system that Virgin Media uses to deliver their email service but there should be no need for VM customers to download it to access VM webmail. Coenoby0Views0likes2CommentsRe: E-mail problems
Barquentine "Today it asked for my e-mail address which it rejected as invalid. " Have you linked your VM email account to a non VM email address (such as Gmail for example)? If so, you need to enter that non VM email address as "your email address". If you have not already gone through the process of linking a non VM email address to your VM account you will have to do that as part of VM's new VM02ID requirement - see here https://www.virginmediao2.co.uk/help Coenoby39Views0likes2CommentsRe: Ntlworld email
Bluecray "I've got a very old ntlworld email" The key question is whether you have a Virgin Media broadband account? If you don't, then you need to be aware that VM are actively deleting VM email accounts that are no longer linked to a live VM paid for service such as broadband. Here's their advice about that: Some important information if you have a Virgin Media email account | Virgin Media Community - 5607207 "But I recieve email OK and can send email. " Are you using an email app or client such as Outlook to send and receive VM emails? When VM close an email account it seems that they often just remove access to the VM webmail account but forget to close the mailbox itself. That means you cannot sign into the account on their website but email apps still work because they access the mailbox without going via the VM webmail account. So that might explain what you are seeing. "nothing works even says my email isn't about" These days the error message is usually "This Virgin Media email address isn’t valid ". Are you seeing something different? Coenoby18Views0likes0CommentsRe: Forbidden 403 - usual response doesn't work
rwjdingwall If you have just been resetting the password that you use to sign into your VM account on the website you need to try generating a new Mail App password. That usually works. Sign into the My Virgin media account for the email concerned with your VMO2ID Select "Account Settings" Select "Identity & Security Settings" Select "Manage your products" Select "Manage email app password" Click on the blue button 'Get New Password' Coenoby38Views1like0CommentsRe: Is this number legit? 0203[REMOVED]
Jolly_smiths30 I'm afraid it's irrelevant whether that number is a legitimate Virgin Media number or not. Scammers can easily spoof the number they are calling from. So even if that really is a number used by VM (or one of their outsourced teams) that is no guarantee that the caller you spoke to was a genuine VM representative. "My internet was momentarily disrupted as they said it would" - why would someone from the VM Retentions team say that? And why would your internet be disrupted if all they were doing was just talking about your VM package? It seems a very "scammer" like thing to say to try to convince you they are genuine. I really hope you did not allow the caller to access your laptop or other device but if you have reason to think they may have gained access to information on your devices then you need to assume the worst. Coenoby47Views1like4CommentsRe: Unable to Validate E Mail & Account
Lulu22 "How else can we get help to access our account which is linked to an old Sky account which we are unable to access." By "Sky account" I assume you mean a Sky email account? If so, you are probably aware the Sky moved their email service over to Yahoo quite a while ago, it's now called "Sky Yahoo mail". Yahoo say that if you do not sign into your Sky Yahoo account at least once every 6 months they will delete the account. So it's possible that old Sky account no longer exists. However if you know the email address you could try their password reset route https://skyid.sky.com/resetpassword/email/ To be honest, I'm not hopeful but it would be worth trying that to see if you can regain access to the Sky email account. VM no longer has a "Forgotten password" option by the way. 😉 Based on what you have posted, you seem quite capable of communicating with VM directly so I cannot see why you would need to get someone else to contact VM on your behalf. If the password reset option does not work for you. You need to wait for one the Forum Team (VM staff) to contact you via this thread. That will be in the next day or so. There have been other posts from people who no longer have access to the email account linked to their VM account and the Forum Team do seem to have picked up those posts. Hopefully the Team will be able to help you to regain access to your VM account. Coenoby9Views0likes0CommentsRe: Email disappeared :(
lindsay19751 It would be worth sending a test email to that virgin.net email address. If you do not get an error message back then it's a hopeful sign that the email account does still exist even if you cannot currently access it. However, if you get a non delivery error message back saying that the account is "unknown" then I'm afraid that's a clear sign that the email account has been deleted. In that case it cannot be restored by VM. Since 2022 when VM stopped issuing new email accounts they have been closing down email accounts that are not currently linked to a live VM broadband account. See their announcement of that here Some important information if you have a Virgin Media email account | Virgin Media Community - 5607207 If your virgin.net email account was never linked by VM to your current broadband account then it may well have been closed as part of that exercise. However, one of the Forum Team (VM staff) will contact you via this thread in a day or so and they may be able to clarify things and help you. Coenoby32Views0likes0Comments