coenoby
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Joined 10 years ago
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Re: Calls to the landline
Paul_I I gave up using my landline a couple of years ago. It had got to the point where basically all the calls on my landline were from scammers (although few of them claimed to be "from Virgin Media") so it was an easy decision to make. By the way, scammers don't necessarily need to get hold of your number in order to call you and claim to be from VM. Ofcom publishes lists of the phone numbers allocated to each telecomms provider for every area code. Scammers then use dedicated systems to call each of those numbers on the list in turn. The Ofcom lists are just lists of phone numbers with no personal details associated with the numbers. However, it does mean that scammers can have a good idea of which provider you are signed up with when you answer their call. Coenoby1View0likes0CommentsRe: email problems
bertybasset The email from VM is very confusing and I know no more than you do,. However I would just point out that it does say "this will take place automatically from 30.6.2025" My reading of that phrase is you (and other affected VM customers) do not need to go through the process of changing your My Virgin Media sign in details yourself because VM will make the change automatically from 30.06.2025. Based on that crumb of information from VM, I would suggest you: wait until 30.06.2025 then simply try signing into your My Virgin Media account but enter your VM email address as the username (so your original VM email address rather than your 3rd party email address) and the enter the existing password See how that goes on 30th June or perhaps 1st July 2025. Coenoby21Views1like1CommentRe: Lost VirginMedia E Mail Account Access
dorsetandy "Are you saying that there is no way I can get a password reset " If you are no longer a VM customer then VM will not reset the password for you. If you don't know the existing password then your only option is to try the "Forgotten password" route using this link https://www.virginmedia.com/identity/forgotten-details/password All I can say is that most people in your situation find that does not work for them. Sorry about that. If you knew the existing password and simply wanted to change it then you could do that using the My Virgin Media Account for that email account. Coenoby14Views0likes0CommentsRe: Lost VirginMedia E Mail Account Access
SiE_mes VM's broadband contract specifies that 90 days after you close your broadband account VM can /will delete any email accounts linked to it. So if it has been more than 90 days since you left VM then there is definitely no hope of getting any help from VM to regain access to your email account. If you are still within that time period then the Forum Team (VM staff) are best placed to help you. One of the team will contact you via this forum thread, hopefully that should be tomorrow. Coenoby66Views0likes0CommentsRe: NTLworld email
Davids2220 Thanks for the update. I only posted all that because it seems a lot of VM customers with Vm email accounts are still unaware of the Mail app requirement. "so not sure what next steps are?" To be honest "something about the ip adress being blocked" does not give us lot to work with. 😉 However, if as I suspect, it's your VM IP address that is being blocked (you can check your IP address by going to this link https://whatismyipaddress.com/ ) If it is your VM IP address that is being blocked you could use VM's Netreport tool to request VM directly to resolve this for you https://netreport.virginmedia.com/netreport/ select abuse type of Email Sending Errors from drop down list select abuse form of Other from drop down list paste the complete error message into the Log Evidence area enter your name into My name field enter your email address into Email address field select Submit button Coenoby15Views0likes0CommentsRe: NTLworld email
Davids2220 "need to get back on an app" If you have been able to reset your password I assume that you have already set a non Virgin Media email address as the sign in to your VM account but have you generated a Mail App password for that account? For quite a while now VM have required you to use a separate unique password in any email apps or clients that you use to access your VM email account. To generate that for the problem email account you should: Sign In to My Virgin Media using the email address and password of the effected email account Go to "Account" settings, then "My Virgin Media Account detail" Tap "Manage" next to "Manage your Virgin Media Mail app password" under Virgin Media Mail Then, under "Virgin Media Mail app password" tap "Get password2 Before you continue, VM might ask you to verify your identity by sending a one time peompt to your non VM email account– just follow the steps Continue the flow and a new secure password will be generated for you Update any third-party apps that you use to access your Virgin Media Mail emails with this new app password Please note that this mail app password is separate from your sign in details for the My Virgin Media account. So you'll still need to use your My Virgin Media password if / when you check your Virgin Media Mail emails through My Virgin Media or at https://mail.virginmedia.com Coenoby14Views0likes0CommentsRe: Lost access to 1 email address
Barwal999 "About 6 months ago one of the email addresses was moved to a different MyVirginMedia login. The other email address stayed with the “main” MyVirginMedia account." Presumably Virgin Media did that move because it's not something customers can do. "Virgin have now deactivated the MyVirginMedia account that was set up to administer the second ntlworld email address." All VM (including ntlworld) email accounts, including secondary email accounts. automatically have a My Virgin Media account with the same username as the email account. The VM system has been set up that way for several years. So what error message do you get when you enter this second ntlworld email address as the Username in this link https://www.virginmedia.com/my-virgin-media and enter the password for that email account? Coenoby6Views0likes0CommentsRe: Removing additional account holders email
heather22 (Is it me, or is it all too hard?) No it's not you it is just a very confusing email from VM. In fact "an additional My Virgin Media online account" does not refer to a VM email account at all! In this context it means an additional "My Virgin Media" account. Additional MVM accounts allow access to the VM service status checker and VM's refer a friend process, which can now be accessed outside of MVM. This first came up last year - here's a link to a forum thread on that https://community.virginmedia.com/discussions/ManageAccountCable/received-email-we%E2%80%99ve-identified-you-as-being-an-additional-my-virgin-media-accou/5591241/replies/5592487 See the post (dated 22/11/2024) from Forum Team (VM staff) Member Kath_P to confirm that. A member of the Forum Team will be contacting you via this thread in the next day or so to clarify that for you. Coenoby10Views1like3CommentsRe: Some emails not getting through to me
TonyBBBM63 "It would appear that the Virgin email system is applying overly strict restrictions on emails it thinks are spam or dangerous and just blocking them without giving me the chance to assess them for myself. " You are on the right lines there. VM do run a number of checks on all incoming email over and above simply checking the contents of an email to see if it looks like spam. Many organisations and companies use automated email software to manage: transactional emails such as sending OTP's and PIN's sending out regular newsletters or marketing to mailing lists. Putting it simply, it seems that the settings of such automated systems often cause VM to reject those emails because VM cannot be certain that they have been sent for the organisation or company themselves. As an aside, many of the notification emails sent by this (VM) forum are flagged as spam when they arrive in a VM email account! The only way to know why these emails are not getting through is to look at the error messages or non delivery emails that the sending organisation receives from VM each time they send you an email. However, getting that information from the customer support staff of sending organisations is difficult at best and in most cases it's impossible. "Is there a solution ?" As Adduxi has said, your best bet is to switch to using an email account from a professional email provider. You can at least start that switching process by changing the email account you use with the organisations whose emails are going missing. Sorry I cannot be more positive regarding a solution. Coenoby7Views1like0CommentsRe: No option to create email app password
jmp1963 "Yes, I have changed the account to have a non VM account as the username" Thanks for clarifying that. In that case, it will need action from VM to resolve the problem of why the Mail app option is missing from the My Virgin Media account. One of the Forum Team (VM staff) who support this forum will contact you via this thread, hopefully tomorrow. I will keep an eye here because I am intrigued as to what is causing this. Coenoby32Views1like0Comments