coenoby
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Re: emails are deleted as soon as they arrive
amsquared " Very strange that emails just vanish from account. " I did reply to you yesterday but my post seems to have vanished. Here's my post updated based on the recent replies. In cases like this it's usually caused by a filter / rule in the mail app either deleting the emails, filing them in the spam folder or often just simply re-filing or re-sorting the emails so they are no longer visible at the top of the inbox. (For example, so that Inbox only shows "read" messages or sorting "unread" messages to the bottom of the inbox rather than the top.) "The email account was an alias account." You originally said that the account was a secondary email account but if it's an alias "account" then emails that arrive in that "alias account" will also appear in the main (parent) Blueyonder account. Blueyonder alias "accounts" were not stand alone email accounts, the alias email address was simply an alternative way to send emails to the main address. " I can sign in on the Virgin Media site with the main account but not the alias email. " It's a pity you cannot access the problem BY alias account but, sorry, I cannot get my mind around how they fit into the new VM02ID structure. Other VIP posters on here do have BY accounts and may be able to help based on their experience with their alias accounts. I'm sure it's all straight forward 😉 I don't have any BY accounts, alias or otherwise but what I can say is that BY alias email "accounts" always had the same password as their parent BY account. (Just to reiterate, that's because they are really just the same email account as the parent email account.) " I have emailed Virgin CEO" Sorry to say that VM cannot help you if the problem is happening in the mail app. All the VM system does is to check that the email app has the correct credentials to download emails using the SMTP/IMAP protocol. If the credentials are correct it allows the app to access your emails. If they disappear once they are in the app it's nothing to do with VM. If the app deletes emails then the SMTP/IMAP protocol means that the changes made by the app are replicated on the VM server. Moving to another email provider would be sensible for many reasons but try doing an online search for "vanishing gmail emails" and see how many hits you get. Then try "outlook emails disappear". What you and you wife are seeing can happen with any email provider......... just saying. CoenobyRe: My blueyonder emails all go to spam
londonyank " I have a lot of history in my Outlook folders and no way to migrate them to a new better email provider" In fact there are a number of ways you can download emails from Outlook. Of course "Outlook" can mean so many things these days thanks to Microsoft's confusing naming conventions. In fact you should be backing up your emails and storing them safely anyway because Outlook, like any email software, is not a safe way to store your emails and associated attachments for any period of time. A glitch with Outlook's SMTP protocol or with it's internal user profiles and your emails could be lost in an instant. I hesitate to recommend specific backup software on the forum so I am just posting this free tool as an example of what's available https://www.mailstore.com/en/products/mailstore-home/ VM's webmail service also as options to download your email and folders as files. So you can download your emails from there if you have Outlook set up to use IMAP rather than POP3. You don't need any 3rd part software to do that. Once you have the emails downloaded and stored safely as files they can then be opened by any (or at least most) email clients such as Outlook. So that gives you the opportunity to move away from dependence of VM email accounts. I am sorry but I cannot stress enough just how much risk you are running by not backing up your emails. "Russian roulette" is the phrase that comes to mind. CoenobyRe: My blueyonder emails all go to spam
londonyank "VM can't be trusted to implement authentication protocols in the blueyonder SMTP server" In fact, Blueyonder emails use the same mail servers as all the other legacy email domains that VM manages (ntlworld.com, virgin.net and virginmedia.com) but the Gmail problem is only with Blueyonder.co.uk. In fact, sending an email with "blueyonder.co.uk" merely in the text of the email, from any email account (even a non VM account) causes Gmail to send the email to spam. The same situation arose earlier this year but was sorted out between VM and Gmail and I would expect it to be resolved this time. However, you may not be aware that VM no longer issues email accounts and has not done so for more than three years. VM are also actively closing down VM email accounts that are no longer linked to a current live VM broadband account. With the number of active VM email accounts on a steady downward slope you might like to consider moving away from relying on your Blueyonder account. 😉 CoenobyRe: My blueyonder emails all go to spam
londonyank So is it: All emails sent to your Blueyonder account arrive in your spam folder? Or.... All emails sent from your Blueyonder account flagged as spam when they arrive in the recipient’s email account? If you are talking about emails sent from your Blueyonder account, for some time now Gmail appears to be treating all Blueyonder emails as spam. For a while Gmail was actually blocking all Blueyonder emails but it seems BY emails are now accepted by Gmail but are all flagged as spam. It's not known why Gmail are doing this. Are there other email providers that are flagging your emails as spam? CoenobyRe: Help - Thunderbird connecting to server error
ludbrooks55 Glad to hear that everything is ok now. Thanks for the update. The reason I asked about mobile data is that VM are prone to block incoming and outgoing VM emails using email apps such as Thunderbird if the IP address of your VM broadband is flagged up on a spam blocklist. In those cases you can still send and receive VM emails by switching to using mobile data due to the fact that you will then be sending from a different IP address allocated by your mobile provider. I am very doubtful that the problem with Thunderbird was caused by the reported broadband issue for 2 reasons: it would also have affected your access to websites such as the VM webmail site. it would also have affected your email access via the iPhone unless you switched to using your mobile data. Having said that, I cannot say why you had a problem for 2 days and then resolved itself. CoenobyRe: Help - Thunderbird connecting to server error
ludbrooks55 "I can access my emails on the Virgin Media site and on my iphone." Just to clarify that. When you access your VM email on the mail app on you iPhone are you connecting using your VM wifi or mobile data from your mobile provider? (I'm assuming that you are connecting via VM wifi when using Thunderbird an VM webmail.) CoenobyRe: Migrate and Switch possible?
Anon99 If the previous Virgin Media account was in the same name as your current VM account then, my understanding is, that it is very likely that the Ntlworld email accounts can be linked to your current VM account. However, if the original Virgin Media account was registered under a different name, another family member for example, then it could be tricky and might be impossible to move these old email accounts over to your current VM account. One of the Forum Team will be contacting you via this post in the next day or so and should be able to advise. In the meantime it might be worth posting here again to clarify whether the original and current VM accounts were registered to the same person. You don't need to post names or any details, the Forum Team member will take those via the forum's private message facility after they contact you. Do bear in mind though that VM stopped issuing new email accounts over 3 years ago and the future of the VM email service is unclear. So switching over to email accounts provided by a dedicated email provider, such as Gmail, Outlook.com or one of the many others available, might be a good long term strategy. CoenobyRe: NTL world account hacked .
OldBill74 " I was informed that they no longer supported NTL and couln't help !" In fact full truth is that Virgin Media do still support Ntlworld.com email accounts (along with Blueyonder.co.uk, Virgin.net and Virginmedia .com email accounts) but only if the email account is still linked to a current live VM broadband account. If you are still a VM broadband customer then the Forum Team (VM staff) should be able to help you. One the Team will contact you via this forum thread and take your details via the Private Message facility. If you are no longer a paying VM customer then all the team can do is to arrange for the Ntlworld account to be deleted. That will stop the hacker from sending spam or scam messages from your account. The team work through the forum posts in date order so it will be tomorrow or possibly Monday before they get to your post. CoenobyRe: Precenence: Junk
Graham_A It's interesting looking at the delays that occur with different emails. Quite a while ago I set up Money Saving Expert "Money Tips" account using my Ntlworld account. I think that was following up on a forum post about delayed emails. I still get regular emails from MSE and it seems they always take an age to arrive into my Ntl account. The most recent one took 2 days but to be fair a couple of earlier ones that I looked at "only" took 2 hours. It seems that VM must be employing some form of greylisting to those MSE emails. On the other hand a recent test message I sent from my Gmail account to my Ntl account showed no delays . (As per your bt example.) It may well be that auto generated emails such as One Time Password/verification emails and emails sent in bulk to a mailing list are subject to delays as part of the authentication process that VM obviously runs on all incoming email. Coenoby.Re: Precenence: Junk
davey1956 I only use VM email for notifications from this forum. Out of interest I have just taken a look at the headers for an email from the forum this morning. The delay is much the same as you are seeing with the Virgin Money emails. So based on that example it does seem that VM is not really taking any longer to deal with the Virgin Money emails than it does with any other incoming emails. Personally I think setting a time limit of 5 minutes is a bit too restrictive for email verifications. For one thing, if you are using an email client or app to manage your emails there will inevitable be an additional delay as a result of the app's IMAP protocol picking up your email from your VM account. I think 10 minutes is a more realistic limit. Coenoby
