coenoby
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Joined 11 years ago
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Re: SPAM filter putting people at risk?
Seagull79 I thought that only comes up when VM identify an email as being a newsletter? But perhaps I'm wrong because I only use VM email for emails from VM such as this forum's notification emails. If I remember correctly, VM introduced that "Newsletter detected" feature a long while ago. The idea was to allow VM email users to unsubscribe via VM rather than from an unsubscribe link in the email. Back then the "Report spam" option may have worked but I cannot say for sure. The "Mark as spam" option I was referring to was the option under the "More actions" icon at the top of every email in the Inbox. All I can say is that for a long time now VM's advice on how to handle spam emails has made no mention of any option to report spam so I am not at all surprised that you are not having any success with that "Report spam" option. I am not being condescending when I say that I genuinely don't believe that VM provide any mechanism to allow users to train the VM spam filters. For that reason I suspect that the "Report spam" option on the newsletter screen simply moves the email to the spam folder. As you are probably aware, the bigger picture with VM email is that: VM stopped issuing new VM email accounts in early 2022. Since then new VM customers no longer have the option of having a VM email account. Also, VM now has an active policy to close down any VM email account that is no longer linked to a paid for VM service. They do give you 90 days from when the BB account is closed. As a result the number of VM email accounts is on a steady decline and it would seem that VM no longer sees the provision of an email service as part of their offering to the market going forward. In recent times VM have made a lot of changes to the sign in and security of their accounts but who knows what the future holds for VM email? CoenobyRe: SPAM filter putting people at risk?
Seagull79 "I can't be the only person who hits the 'report SPAM' option" Sorry to be pedantic but I am not sure where you are seeing that "report SPAM" option. The VM webmail service only seems to provide a "Mark as spam" option. In their documentation on spam emails (which Client62 linked to earlier) https://www.virginmedia.com/help/security/how-to-stop-spam-emails VM actually say: If you are using a "Report as spam" flag in an email app or client then the report will not go back to VM. For example, if you use the "Report as spam" option in Outlook that message will go back to Microsoft not to VM. I don't think they is any way that you can advise VM that an email is spam Strangely enough, there are far more posts on this forum from VM email users complaining bitterly that the VM email filtering stops them from seeing genuine responses such as One Time Passwords. What really frustrates them is that there is no way to stop VM from blocking these emails. In many cases it results in these posters having to switch to using a non VM email account. Finally, as Graham_A said in his post, if you are seeing lots of spam messages in your VM inbox then you need to check that you do not have the VM Webmail spam settings for your VM account set to "Turn off all SPAM Filtering". It needs to be CoenobyRe: Email connection on Samsung Tab A stopped working - unable to re-connect
Kedmett Thanks for coming back with that information. I was wondering if one device was using your VM wifi and the other was using mobile data. VM have been known to block VM emails coming from VM domestic networks if your IP address is on a spam blocklist. If your VM IP address was being blocked that would have explained why the device connecting via the VM network was not working. Devices connecting via a mobile data network would be unaffected because the device would be using a non VM IP address allocated by your mobile provider. However, if the PC and tablet are both connecting via your VM broadband then it is something else that is stopping the app on the tablet and the newly installed eM email app from connecting to the VM email servers. If I was in your position my next step would be to generate a new mail app password for the affected VM email account. You don't need to generate new ones for your other VM email accounts but you will need to update / edit the password in the email settings for each of the apps that access your wife's VM email account. Here's how to generate a new Mail app password: Sign into the My Virgin Media (MVM) Account for that email account https://www.virginmedia.com/myvmo2 Then Select Account Settings Select Identity & Security Settings Select Manage your products Select Manage email app password Click on the blue button 'Get New Password' See how that goes. CoenobyRe: Email connection on Samsung Tab A stopped working - unable to re-connect
Kedmett "Do I have to create a new password?" Each VM email account/address needs its own mail app password but if you access an email account using multiple mail apps you need to use the same mail app password in each app. "Can someone tell what I am doing wrong?" If the email settings really are the same in the mail apps on the tablet and the phone it suggests there is something-else that is causing one to work and one to fail. "email accounts ....all work fine on my PC" so is that also using an email app or do you use the VM webmail service on the VM website to manage your emails on the PC? "The one set up for my wife has stopped working on her tablet (software is Android 14)"......."Her phone still connects to the VM email " Presumably both of those are using an email app to access the email account but are you using your VM wifi or the mobile network to go on line? For example does the tablet use your VM wifi but when checking emails on the phone you connect via your mobile provider's network? Some clarification might help identify what's casing this. CoenobyRe: 403 forbidden
courtogs "keep getting 403 forbidden message" The 403 Forbidden error message when signing into your webmail account usually means that there has been an issue with VM authenticating your email details. When you get that error, the way to resolve it is to generate a new Mail app password for that email account. To do that sign into the My Virgin Media (MVM) Account for that email account https://www.virginmedia.com/myvmo2 Then Select Account Settings Select Identity & Security Settings Select Manage your products Select Manage email app password Click on the blue button 'Get New Password' If you also access that VM email account via a mail app on your phone you will need to update/ edit the email password in the mail app's settings to this new mail app password that you have just generated. Based on previous experience following this steps seems to resolve the 403 error when signing into the webmail account. However, once you have generated the new Mail app password VM staff often advise to then leave it about 30 minutes before trying to access the webmail account again. CoenobyRe: Unable to receive emails abroad
philip1976 "Any ideas please why this happened and what can be done about it for the future." The 403 Forbidden error message when signing into your webmail account usually means that the there has been an issue with VM authenticating your email details. In your case it could possibly be down to the wifi network you were using in Japan. When you get that error, the way to resolve it is to generate a new Mail app password for that email account. To do that sign into the My Virgin Media (MVM) Account for that email account https://www.virginmedia.com/myvmo2 Then Select Account Settings Select Identity & Security Settings Select Manage your products Select Manage email app password Click on the blue button 'Get New Password' Once you have generated the new Mail app password VM staff often advise to then leave it about 30 minutes before trying to access the webmail account again. Based on previous experience following this steps seems to resolve the 403 error. CoenobyRe: Blueyonder email not being recognised
ajhill "I get an invalid email address message" If you are getting the "Please enter a valid email address" error message that means that the address you have entered in not in the right format to be an email address. A valid email address has to have : a name /identifier part so "john.smth123" for example followed by an ampersand symbol "@" Followed by a domain name, so for example "gmail.com", blueyonder.co.uk" or "tesco.com" etc If you enter an email address in the correct format but it's simply not known to the VM system it gives the "Have you entered your email address correctly?" error message and gives you the option to correct it. It reports that even if you give a non existent email address, So do you get the message about entering the address correctly rather the "enter a valid email address" message? CoenobyRe: How can I stop emails going to spam?
HG65 "Does Virgin's webmail have amnesia ??!!" Yes, it seems it's designed that way. If you look in the "How to manage Virgin Media Mail spam settings" section of this link: https://www.virginmedia.com/help/security/how-to-stop-spam-emails#5c7d33ab-99d2-4602-848c-57126e9ad43f under the heading "Marking an email or sender as spam" it specifically says "If you mark a specific email as spam or not spam, the filter will move that email to the relevant folder. However, your account won’t remember to filter out future messages from that sender." Coenoby
