coenoby
Very Insightful Person
Joined 11 years ago
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Re: Can't send emails from ntlworld address with Gmail
Tracy13 Can you access the Ntlworld email account via the VM webmail service on the VM website? You can access that via the "Virgin Media Mail" link in the "Quick links" section of the Virgin Media Account that you accessed to generate a new email app password. If you can, then it would be worth generating a another new email app password. It seems that it does sometimes need more that one password reset to unlock a VM email account. When you update the the password in Gmail check that it says: using: secured connection on port 465 using SSL smtp.virginmedia.com and port 465 Those are the correct SMTP settings for Ntlworld accounts. If that after all that it still does not work then you can wait until a member of the Forum Team (VM staff) picks up this thread - they are best placed to help you. Coenoby16Views0likes2CommentsRe: Can't send emails from ntlworld address with Gmail
Tracy13 " Can anyone help?" Well, I've just tested this with my email accounts. I sent two test emails from a couple of my Ntlworld email accounts using the browser version of my Gmail account. Both emails were sent and received without any problems. If you are still unable to send Ntlworld emails my tests today suggest the problem is with your Ntlworld account rather than the VM server. If i were in your position my first step would be to generate a new VM mail app password and then update the password in the settings of the Ntlworld account in Gmail. Sign into the My Virgin Media account for the Ntlworld email concerned with your VMO2ID for that Ntlworld account. Select Account Settings Select Identity & Security Settings Select Manage your products Select Manage email app password Click on the blue button 'Get New Password' Make a note of the generated password. This is what you should then be using in the Gmail settings of your Ntlworld account. Update Gmail and see how that goes. Coenoby14Views0likes4CommentsRe: blacklisted ip address
ludbrooks55 One likely reason for your VM IP address to get onto a Spamhaus blocklist is that there is malware on a smart device connected to your home network. So the malware does not necessarily have to be on the device you use to send emails. It could be on any smart device on your home network. When the malware starts sending out suspicious traffic it will be detected and your IP address is automatically added to the Spamhaus blocklist. When the malware stops sending suspicious traffic ( for example, because the infected device is offline) your IP gets delisted - until the next time. See here for an explanation of that from Spamhaus https://www.spamhaus.org/blocklists/exploits-blocklist/ The long term solution is get rid of the malware. If I were you I would run antivirus and anti malware software on all devices that you can. For those devices that you cannot run AV software you could think about restoring to factory settings because that will remove any malware on the device. Coenoby37Views1like2CommentsRe: ntl world email to outlook returned undelivered
Graham_A Client62 Just to update this thread. Woodway sent a test message from their Ntlworld email account to my Outlook.com email account and that was successful. They also sent me the full original Outlook error message which included the email headers of the original message that woodway sent to the intended recipient, part of the U3A organisation. That was very helpful. Looking at those, they seem to show that the U3A is automatically forwarding emails sent to the email account that Woodway emailed to another email account within the U3A. That forwarded email is failing because the sender specified in the message envelop is still Woodway's Ntlworld.com email address but the forwarded email is actually being sent from an Outlook/Microsoft server. It is failing the SPF checks because that Outlook email server is (quite rightly) not listed on the Ntlworld.com SPF record as an authorised sender of Ntlworld.com emails. I tried setting an a forwarding rule in my Outlook.com email account and that works fine. So U3A seem to be using a bespoke forwarding arrangement rather than using the standard one in Outlook.com So, as far as I can see, the problem is not with the VM Ntlworld.com domain SPF but with the way the receiving organisation is forwarding their emails. woodway is now going to try to contact that U3A organisation by another means to advise them of the problem. Hopefully Woodway can update this thread at some point to let us know if they get a successful resolution. Coenoby1View3likes0CommentsRe: blacklisted ip address
123dp "I have tried calling the virgin customer support people(!)" The best way to get that block removed is to use Virgin Media’s Netreport facility to request the IP address be de-listed. As I understand it that report goes straight to the Security Team who are best placed to resolve it. If you want to give that a try: Go to https://netreport.virginmedia.com/netreport/ and: select an "abuse type" of Email Sending Errors from the drop down list select an "abuse form "of "Other" from drop down list paste the complete error message plus your VM IP address into the Log Evidence area enter your name into "My name" field enter your email address into "Email address" field hit the Submit button Hope that helps, Coenoby75Views1like4CommentsRe: ntl world email to outlook returned undelivered
woodway I have sent you a Private Message (PM). Go the top of the forum page and you should see an envelop symbol towards the right hand side of the page. Click on that symbol and it should take you to your PM inbox. You'll see my message and when you click on my message you should see a "Reply" button. Hope that, and my message, makes sense. Coenoby30Views0likes1CommentRe: ntl world email to outlook returned undelivered
woodway No problem at all. "I will try and find a different Outlook address and try that" If necessary I would be willing to send you my outlook.com email address via the forum's Private Message facility (so your email address would not be visible on the forum) if you would be okay with using that for testing purposes. Bear in mind that I am not a member of Virgin Media staff but posters with "Very Insightful Person" after their forum name are VM Community members who have been recognised by VM for their participation, contribution and general awareness on the forum. I would certainly not pass on your email address to anyone-else but I do understand that you may not be happy giving out your email address. By the way, you are just a youngster 😊, I am ahead of you in the age stakes. 😉 Coenoby15Views0likes3CommentsRe: ntl world email to outlook returned undelivered
woodway Thanks for your patience and for clarifying things. If you are sending your own ntlworld.com emails from the VM website then you don't need to worry about domain name SPF, Host Name or any thing like that. Are you still getting the recipient's email "provider rejected" error? If so, it's very odd. I have just done exactly the same as you, (sent an Ntlworld.com email from my account on the VM website) and it's arrived straight into the inbox of my outlook.com account. So, as I said earlier, Microsoft don't appear to have an issues with the SPF details of ntlworld.com emails. Re the additional explanatory text that refers to SPF. in the error message. It might be useful if you could copy and paste all that text into a reply post here but please make sure that you edit out any email addresses (particularly the part before the @ symbol) before you post your reply. As I said earlier, I still think it is something about the specific email you are sending that's causing Microsoft to reject it. Is that email just text or have you added an attachment, or a signature line or copied anything into the email? What happens if you just send a test email with one sentence in to an Outlook.com address, does that still get rejected? Coenoby34Views0likes4CommentsRe: ntl world email to outlook returned undelivered
woodway With respect, I don't think you have made it clear which emails are being rejected by Outlook.com and without knowing that it's difficult to advise you how to resolve the issue. The reason for my confusion is that: 1) You posted earlier "how I can make my ntlworld address acceptable to Outlook" which I interpreted as meaning that it was emails sent from your ntlworld.com email account that are being rejected by Outlook. My previous post was based on that assumption but now I think I may have been wrong because you have since posted: 2) "I've got as far as working out that I need to add SPF to my domain name". To me that implies that you are sending emails from a private/personal domain supplied by a domain registrar such as Go Daddy or Ionos rather than an ntlworld.com address. If it is emails sent from your private domain, and if that domain does not have SPF DMARC and DKIM records set up correctly, then it certainly would explain why Outlook.com is rejecting them. However, if it is emails sent from your ntlworld.com email address that are being rejected it is nothing to do with SPF, DMARC or DKIM. I have tested again and emails sent from my ntlworld.com email account are still going straight to my outlook.com email inbox with no problems. So Outlook.com does not seem to have intrinsic issues with ntlworld.com emails. I think you need to make it clear whether it is emails from your ntlworld.com email address or emails sent from your private domain email address that are being rejected. Once you have clarified that you will get the right advice on how to move forward. Coenoby3Views0likes5Comments