Virgin Media Community

New Contract cancelled by Virgin Media

Hi has anyone had their new contract cancelled only to be offered a more expensive one?In February I was offered a new contract 2 months before current one expired, so I renewed it and signed the agreement as it was a good deal.Then recently I receiv...

Items Added to TV Go Watchlist Not Showing on Streaming Box

Could anyone help me, please? I have the Virgin TV Go app on my iPhone. Every time I add a programme to my Watchlist on the app, it confirms that it has been added but it never appears on my Watchlist on my streaming box. I’ve attached a screenshot o...

power levels are not perfect

the technician said my power levels are not perfect but it will do. he put a 3db attentuator on gaming feels sluggish, if i restart the hub it feels more responsive but after 24 hours it feels sluggish again.

Wifi Pod Switching

I have two wifi pods and one hubMy mobile does not easily switch from one to another. If I am in living room connected to Hub 3.0 and then moves to bedroom where I have wifi pod, I expect mobile to connect to wifi pod. But it stays connected with dow...

Can't access upgrade package page.

Hi, tried using the app to upgrade my package, said website not found, tried the main page, logged in, same response. Please don't suggest calling as I am autistic and I can't talk to people on the phone, I use text and email for practically everythi...

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Bill unaffordable non-existent customer loyalty

I have been a virgin media customer for as many years as I can remember and I am now at the point of my contract running out. I am really struggling to understand why my renewal price is £63 a month whereas if I were a new customer I can have exactly...

Resolved! SYNC Timing Synchronization failure - Loss of Sync

Hi All, first post here, and its for syc timing errors. this issues started a few days ago , the internet was cutting out and then coming back. i have rebooted all the kit. switched it off for 10 mins and then turned it back on etc etc. still getting...

Resolved! I need a new TV box and router

My TV box and router are both really old. I can't use WiFi as it's so unreliable and am having to constantly reboot them both but still they are always crashing or going so slow everything times out. How do I get new equipment please.

Resolved! What are you watching now?

I'm off to continue watching Marco Polo.... Now up to season 1 episode 4 on NetFlix

Speeds fluctuating between 0.5 and 260?

At a loss here. BQM shows nothing out of the ordinary. Speeds are fine until they suddenly aren't. Can't find any faults in the area/nothing showing up on Google. Every 5-10 minutes the Internet just practically drops. Also massive ping spikes when t...