Could anyone help me, please?
I have the Virgin TV Go app on my iPhone. Every time I add a programme to my Watchlist on the app, it confirms that it has been added but it never appears on my Watchlist on my streaming box.
I’ve attached a screenshot of the Diagnostics page on the app on my phone.
Any ideas, please? Many thanks
Hey borderriever, thank you for reaching out and a warm welcome to the community I am sorry to hear about this.
The main idea behind TV GO is to watch TV on the GO, its primary design.
With catch up etc its not meant for this, is anything at all showing up on the list?
Hi, Matt. If I add something to my Watchlist using the remote control on my Virgin Streaming box, it adds it without a problem. But if I try to add a programme on the TV Go app on my iPhone, the instruction never reaches the streaming box. I used to have the facility to set up recordings of programmes remotely with the Sky Go app on my iPhone and before that, with the Freesat app. I just assumed that I would have the same functionality on the Virgin TV Go app to add programmes to my Watchlist via my iPhone. Is that not the case?
Hi there borderreiver Thanks for reaching out to us. 👋🏼
I'm sorry to hear about the issues with the functionality of the TV boxes and the app.?
Are you able to send any screenshots to show what you mean?
Try to avoid posting any personal information and we can assist going forward.
Kind regards,
Ilyas.
