I need a new TV box and router

[redtab67]

My TV box and router are both really old. I can't use WiFi as it's so unreliable and am having to constantly reboot them both but still they are always crashing or going so slow everything times out. How do I get new equipment please.

[japitts · Accepted solution]

The legacy TiVo box, if that's what you have, doesn't have WiFi but uses its own inbuilt internet connection. Having said that, it's now 14+ years old and faulty ones are replaced with V6 as a matter of course. These run the same stable TiVo software but on a much newer box that's far more capable.

A rebooting TiVo sounds very much like a fault to me.

Incidentally, be very aware that VM might want to sell you a conversion to the newer TV360 platform, it's very different to - and is fundamentally not - TiVo. It has pros & cons, but don't accept any offer without full awareness of the differences.

[Harlpop]

Hi red tab67 

I was experiencing  the same problems and after being  ignored , They eventually sent an engineer out , he fixed it straight away by replacing the box  .....why do they expect us to keep doing the turn of box , re-boot the router , re-connecting the wifi , joining  virgin media services  all the time , like I told them by the time I do all that , its time for bed lol 

[redtab67]

Hi, how did you contact them, I still can't figure out how to speak to them.

[Harlpop]

I eventually got through to them by testing my connection online in My Virgin media  , ran the test and the result was , they need to send a engineer  and it gave me the option  to book an appointment  there and then  , hint ! it might be worth un - plugging your Tivo  box and running the test again , if you don't get this option on your first attempt 😉 

[Sabrina_B]

Hi @redtab67 👋.

Thanks for reaching out to us and welcome to the Community Forums. Apologies for the delay in responding, we can certainly assist you. We would need to bring you into a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina