Virgin Media Community

Slow device speed

In the last 2 weeks, our WiFi speed has been painfully slow.We are subscribed to the M500 package, but all our devices are only receiving 20mpbs download speeds.When checking internet the real internet speed on SamKnows, it looks like our Virgin Medi...

Ethernet sockets keep failing from router

Ethernet sockets keep failing from router requiring me to factory reset, which is very inconvenient. I discover too late that my CCTV hasn't recorded anything and I lose rules on the router that I've created. Do I need a new router?

Mates Rates login

Hi, Not been on the pages for a while, but has the url been changed or is there a fault?https://www.vmteamrates.com/MyRates/This site can’t be reachedwww.vmteamrates.com took too long to respond.

Wifi Pods

Any idea how you actually order a wifi pod. Connect app says I need one but when I click on link it pops up a box to sign in page. Tried ringing and online chat for days but when you get through to a person instead of a chat bot you just get sent rou...

Is Virgin Media Broadband really as bad as reviews say?

So I moved into a new house, congrats to me. My old setup was a 4G+ mobile router with a SMARTY sim worked well for near enough a year! Signal is garbage in this new house though so since this is a long term place I've looked into ISPs. The only one ...

Have tried to get virgin to sort unsafe cable installstion

Whilst gardening and cutting back some shrubs found virgin cable lying on garden. This is next to public footpath and the unburied cable is a trip hazard. As no longer a virgin customer making contact on phone is impossible to report this safety is...

TV channels pixelating and stalling

Im having issues with tv channels pixelating and stalling. This is happening not only on the 2 V6 boxes but also on the tv go browser app. This was also happening on the windows app but tried to reinstall it but is no longer available to download. Iv...

V6 box no longer connects via WIFI

Would someone be able to assist?We have multiple V6 boxes and 1 of them no longer can connect via WIFI.Using an Ethernet cable will work but this is not ideal for its location.I have moved our boxes around to test and the problem remains with the sam...

V6 Box not fully working after house move

Recently moved to a new house, which was eligible for self install. The only new kit we recieved was a hub 3, so we reconnected the original V6 box from our old house. All channels appear fine, but there are no on-demand services working and planned ...

Connecting Issue for a specific site/game

Hi,I'm having an issue with GGpoker similar to this topic:https://community.virginmedia.com/t5/Gaming-Support/Connecting-Issue-for-a-specific-game/td-p/5132823/page/2The error is: connection to server is unstable or <0003_403> network cannot be found...