ContributionsMost RecentMost LikesSolutionsRe: Faulty modem & IP problem. Hmm never run into this problem unless VM DHCP server has a subnet range for known Router mode MAC's to give out WAN IP in given subnets and any MAC different gets other WAN IP by other subnets? which would be really bad. unless VM DHCP server is for both and the DHCP server went offline which has happened to me for a short time and I don't know if router mode was affected but likely was and VM know this may happen and so router mode just on the end of the lease keeps on going where other routers reset the IP to 0.0.0.0 (and some routers/devices may DHCP request renew from 0.0.0.0) at the end of the lease and waiting for DHCP offer if renew failed? Re: Faulty modem & IP problem. It not a fault with the hub if router mode works on the same port then modem mode should work on the same port So modem mode did work? this being a hub 5 I don't see why this would stop working unless your doing something wrong because it work fine here. So try again with a PC or laptop power off hub for 2 minutes then on in modem mode on the 2.5Gb port their is no reason why it should not work. Re: Wi-Fi connection drops out in the next room A don't get why you have a Hitron router what the landlord is expecting high level of support from VM and for wifi at extra cost to you? stupid. you need to put the hub in modem mode and look for a better wifi router https://www.virginmediabusiness.co.uk/help-and-advice/products-and-services/hitron-router-guide/dynamic-modem-only-mode-user-guide/ Re: Faulty modem & IP problem. Your IP will change there is no true fixed IP even on VM business so you need to use DDNS Does modem mode now work with your router set to DHCP now? Is not you may have been given a un-routeable IP try changing your router WAN MAC to another MAC you own power off hub for 2 minutes and you should be back on line. Re: Ongoing High Latency, Packet Loss – Engineer Visit Did Not Resolve Power levels maybe high but likely are not the cause for ping spikes it might be that the area is high load for the upstream a Docsis 3.1 hub with 3.1 upstream may help. It is also possible you have devices causing the ping spikes which will be harder to find out one way is to let the hub be free from anything that may cause it so change wifi password and unplug wire devices and let BQM ping if it spikes you know its VM network. Re: Miserable latency, Sperodic packet loss, Post RS Errors, Pre RS Errors - HUB5 1gb service waveform bufferbloat test will be bad the upstream the hub 5 does a bit of QoS/BWM but not perfect downstream spikes a bit I did my my own QoS/BWN to improve this. Gaming here seems fine with a hub 5 post your live BQM you may need to update your IP for it Re: Service Review If your on a super hub 1 or 2 then yes a hub 5 is likely to be given Re: Miserable latency, Sperodic packet loss, Post RS Errors, Pre RS Errors - HUB5 1gb service its likely a routing problem and Docsis is fine ping -t 194.168.4.100 Re: Hub 5x not providing IP to router well I know whos side your on... Re: Wrong Cable for router Why is it so hard for VM to standardize this stuff.