Mint2323
On our wavelength
Joined 10 years ago
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Re: V6 box slow, unable to get past the checks, stuck on loading info
Thank you for helping japitts, Live TV seems ok, sometimes the actually channel takes a while to show from a black screen but I do not recall any issue once its showing. I will test the pausing as mentioned and hopefully someone from VM might be about by then. Could it be an area issue? The basic online check shows all ok.1.1KViews0likes0CommentsV6 box slow, unable to get past the checks, stuck on loading info
Hi, our V6 box is having an issue. It is extremely slow and unresponsive at times, recording will have a lot of skipping and a complete TV guide no longer loads and will get stuck when trying to view. The V6 box has wired internet and a different box works fine in the same location. When I check the progress on the network connection section its showing always around 14% (loading info bit) but even left for days will never go further. I have tried multiple reboots, different cables (we have multiple boxes so easy to test) but I feel the box itself has an issue. Could someone help.1.1KViews0likes6CommentsRe: V6 box no longer connects via WIFI
Hi Joe Thank you but I can confirm we do not use or have the Connect App. It's the one box giving us issue, and it works but has no WIFI function so in turn will not update the TV guide which is annoying. At the moment every week I will connect via ethernet cable for 30 mins to get the guide updated but is unrealistic for a long term solution. Await to hear.1.3KViews0likes1CommentV6 box no longer connects via WIFI
Would someone be able to assist? We have multiple V6 boxes and 1 of them no longer can connect via WIFI. Using an Ethernet cable will work but this is not ideal for its location. I have moved our boxes around to test and the problem remains with the same V6 box not being able to find any WIFI networks (even if next to the router). Are we able to get a replacement V6 box?1.7KViews0likes6CommentsRe: Neflix charged via Virgin Media, not authorised.
Hi Tom_W Thanks for coming back to clarify my questions. I have been delayed in responding here as I have been speaking to Netflix who have basically washed their hands of it and stated its down to Virgin Media to make a refund. Netflix also stated they are unable to block any subscriptions in the future from Virgin Media. I have made it clear to all family members about the box and I'm hoping this will not happen again. I do wish either yourself or Netflix would take control and not keep passing us around, as currently both parties seem unable to help which is alarming as someone is getting the money. Thanks for your time.1KViews0likes1CommentNeflix charged via Virgin Media, not authorised.
Hi, looking for some help. We have our TV with Virgin Media and to confirm I have never used the Virgin Media - Netflix app. We have just had our bill from Virgin Media showing a Netflix subscription of £15.99, I have since called up Netflix and we managed to work out the email linked. This is an email we have never seen before however, we do have multiple boxes, but before we start questioning family members could this be an error? I have cancelled the service with immediate effect via Netflix and also on the My Virgin Media webpage. I did try calling on 150 but after 30 minutes the line went dead so I tried Netflix as my next best option to get some action ASAP. My main questions are; Are we able to get out money back for the unauthorised Netflix Subscription? How do we prevent any attempts in the future for this to happen? Does our Virgin Media box allow blocking the Netflix app? Can you confirm its been removed and no further charges? How does this even happen, is it a 1 click sign up? Thanks for your time, await to hear.1.2KViews0likes6Comments