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Mint2323's avatar
Mint2323
On our wavelength
12 months ago

V6 box no longer connects via WIFI

Would someone be able to assist?

We have multiple V6 boxes and 1 of them no longer can connect via WIFI.

Using an Ethernet cable will work but this is not ideal for its location.

I have moved our boxes around to test and the problem remains with the same V6 box not being able to find any WIFI networks (even if next to the router).

Are we able to get a replacement V6 box?

6 Replies

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  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    12 months ago

    Hi Mint2323 

    Thanks for posting and welcome back to the community. 

    Sorry to hear of the connection issue with the V6. Have you tried a reset of the box to see if this fixes it?

    Best wishes.

    • Mint2323's avatar
      Mint2323
      On our wavelength
      12 months ago

      Hi John

      Thank you for responding.

      I missed your post, sorry for my delayed response.

      I can confirm, I have tried a reset and the result is the same.

      Could it need an update on the software side?

       

      • Joseph_B's avatar
        Joseph_B
        Forum Team (Retired)
        12 months ago

        Thanks for confirming this Mint2323.

        DO you happen to have our Connect app at all? With this it might be that you have paused the device and this is why it is the only thing affected and having no connection to the WiFi.

        Joe

  • Norette's avatar
    Norette
    Tuning in
    12 months ago

    I have had a similar issue with my V6 box. We have two V6 boxes but since Februarynmy V6 box is constantly disconnecting from the internet and i am constantly having to reboot the box. When this happens my son's V6 box is fine and he is also able to play on Xbox live and use his mobile. Both boxes are downstairs and router is upstairs and connected with an ethernet cable to our pc which we currently don't use as it needs to be upgraded. On checking network settings signal strength is showing 100 per cent but on my V6 box maximum I am recieving at times is 50 per cent but constantly drops and at times has dropped as low as 37 per cent. When I check the other V6 box it shows between 80 to 100 per cent. Not getting anywhere with faults team and 2 engineer visits. I have made a complaint and this has been open since the issue  arose. The router and V6 boxes have been in the same locations for years and have never had any issues like this before. I just wish like you they would get this fixed. Help us virgin.