Our controller is not working, can I get a replacement?

The quickest way to get a remote would be to call 150 from your Virgin phone, mobile or landline, or 0345 454 1111  from any other phone or wait for a member of the forum team to pick this up which could be 2 to 3 day's.

There is an online link that you should be able to order one from but I don't think it works.

When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.

Hi Mint2323,

Thank you for your post and welcome back to our community. We're here to help.

I'm so sorry to hear you're having some trouble with your remote recently. If you're yet to order a replacement and don't wish to do so online or over the phone, please respond to the private message that I'll be sending to you shortly and we can proceed from there.

Thanks,
 

Hi Mint2323, 

Thank you for getting back to me via private message. I'm glad that we were able to address your concerns.

Please do let us know if there's anything more that we can help you with.

Thanks,