Forum Discussion

Davorin82's avatar
Davorin82
Tuning in
12 days ago

V6 Remote control doesn't work

Hi all,

after a long holiday, returning home after 4 weeks I have noticed my V6 remote stopped working - I have replaced batteries (twice), have tried to reset it - no progress.

 

Logically, I wanted to check if I can order a new one, but the only way to get there is to report the remote as damaged/broken and then there is a message 'I already received a free remote within the last 12 months and for a new order I will be charged £9.99'.

Can someone check this for me as I don't recall ordering a new one before (unless it was given to me when the old V6 had to be replaced since it gave up the ghost) and don't want to pay for something I should be getting free of charge.

Thank you.

  • Kath_P's avatar
    Kath_P
    10 days ago

    Hi Davorin82, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear that the remote control appears to have stopped working. Please run through the checks here. This will give you some suggestions to ensure the remote is paired correctly and will also allow you to order a replacement if needed.

    Keep us posted on how you get on. 

    Thanks, 

  • Kath_P's avatar
    Kath_P
    Forum Team
    10 days ago

    Hi Davorin82, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear that the remote control appears to have stopped working. Please run through the checks here. This will give you some suggestions to ensure the remote is paired correctly and will also allow you to order a replacement if needed.

    Keep us posted on how you get on. 

    Thanks, 

    • Davorin82's avatar
      Davorin82
      Tuning in
      9 days ago

      Thanks, Kath.

      None of these works - remote isn't responding even with brand new batteries. Is there anyone who can check why am I being charged for replacement (with the justification message saying it's due to the fact I already received a new one in the last 12 months)?

      Thanks.

      • Akua_A's avatar
        Akua_A
        Forum Team
        6 days ago

        Thank you for your response. In this case, we have sent you a private message to look into this. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

        Thanks,