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Re: Disney+ showing USA content
Hello, Thank you for your continued patience with this issue. The team have requested some more information in regards to this issue so if you're able to please PM us with the following that would be great. Can you please provide the "text of the output of dig +short www.hotstar.com from your side? Could you please provide the traceroute for Paramount+ as that is still affected by the issue. Many thanks! [Mod - marked as solution for post visibility only, please PM us with the above information]208Views0likes1CommentRe: IP Address issues?
Hi, sorry you're having problems with your IP address incorrectly showing the wrong location. Please see this thread where we're actively looking into this and PM us with your account details and a traceroute to the site you're trying to access e.g. Netflix, Disney, etc. Thanks155Views0likes0CommentsRe: Has the Home Screen changed ?
Hi, we are working on fixing an issue with the Home screen on 360. As you can see it is not behaving like its usual self. Sorry for the inconvenience but you can still access your Recordings and Search as per usual. Thanks for your patience. Modteam82Views0likes0CommentsVirgin Media O2 ID Queries
Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as access issues were resolved yesterday. If this is not the case for you, then we urgently advise for you to please create your own post outlining what issues you are having, specifically. To continuously add to this tread increases the chance that your post might get responded to in a timely fashion as this thread gets longer. For any queries regarding the new Virgin Media O2 IDs, please check, here.Re: What's going on with email accounts?
Hi, We were aware of an issue affecting a small proportion of customers being unable to access their online account and/or email service. These issues are now resolved. If you are still experiencing issues accessing your online account or email, Please check out this helpful link for further support. If you do require further help, please make your own post on the forums where a member of the community or team will be along to help you further. Please note, this is not an instant contact method.401Views0likes5CommentsRe: Outstanding balance on account
Hi all, Thanks for making us aware of this, you may have received an email from us in error stating you have an outstanding balance when you've already paid. If your payment has left your bank account, there is nothing more you need to do, and we're sorry about the confusion. Thanks,570Views0likes2Comments