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Re: How to report damage to street equipment
Hi, Thank you for reporting this, so that our team are able to look into this further they do need some additional information. Please could you confirm the full postal address of the nearest home please as our team are unable to locate this cabinet from the information provided.22Views0likes0CommentsRe: Black Screen
Good morning, Could you please confirm whether this issue is still ongoing? If so, is it occurring specifically on the Webmail platform and the Virgin Media app? If you are experiencing these issues while using third-party email applications, unfortunately we are unable to provide support for those platforms. Therefore, could you confirm whether the issue is happening via Webmail or the Virgin Media app? If the problem persists, please private message us with the affected Virgin Media email address and Virgin Media account number via the [ModTeam] inbox so we can forward the details to the appropriate department for further investigation. Please do not use the [ModTeam] inbox for customer service enquiries or communication, as we will not respond via this mailbox. This inbox is solely used to pass your information on to the relevant teams. If you require further customer service support, we will flag a Customer Service Agent to respond to you via the forums.48Views0likes1CommentRe: Cannot view email attachments
Good morning, Could you please confirm whether this issue is still ongoing? If so, is it occurring specifically on the Webmail platform and the Virgin Media app? If you are experiencing these issues while using third-party email applications, unfortunately we are unable to provide support for those platforms. Therefore, could you confirm whether the issue is happening via Webmail or the Virgin Media app? If the problem persists, please private message us with the affected Virgin Media email address and Virgin Media account number via the [ModTeam] inbox so we can forward the details to the appropriate department for further investigation. Please do not use the [ModTeam] inbox for customer service enquiries or communication, as we will not respond via this mailbox. This inbox is solely used to pass your information on to the relevant teams. If you require further customer service support, we will flag a Customer Service Agent to respond to you via the forums.77Views0likes4CommentsRe: 2.4g wifi keeps dropping off
Good morning, Just to update everyone on this thread — we have passed the information on to the relevant teams and have been informed that they are currently working on a resolution for the issue. In the meantime, the temporary fix is to reboot the hub in order to re-establish the links on the 2.4 GHz signal.604Views1like2CommentsRe: Disney+ showing USA content
Hello, Thank you for your continued patience with this issue. The team have requested some more information in regards to this issue so if you're able to please PM us with the following that would be great. Can you please provide the "text of the output of dig +short www.hotstar.com from your side? Could you please provide the traceroute for Paramount+ as that is still affected by the issue. Many thanks! [Mod - marked as solution for post visibility only, please PM us with the above information]474Views0likes1CommentRe: IP Address issues?
Hi, sorry you're having problems with your IP address incorrectly showing the wrong location. Please see this thread where we're actively looking into this and PM us with your account details and a traceroute to the site you're trying to access e.g. Netflix, Disney, etc. Thanks170Views0likes0Comments