ModTeam
Moderator
Joined 10 years ago
User Profile
User Widgets
Contributions
Re: Black Screen
Good morning, Could you please confirm whether this issue is still ongoing? If so, is it occurring specifically on the Webmail platform and the Virgin Media app? If you are experiencing these issues while using third-party email applications, unfortunately we are unable to provide support for those platforms. Therefore, could you confirm whether the issue is happening via Webmail or the Virgin Media app? If the problem persists, please private message us with the affected Virgin Media email address and Virgin Media account number via the [ModTeam] inbox so we can forward the details to the appropriate department for further investigation. Please do not use the [ModTeam] inbox for customer service enquiries or communication, as we will not respond via this mailbox. This inbox is solely used to pass your information on to the relevant teams. If you require further customer service support, we will flag a Customer Service Agent to respond to you via the forums.44Views0likes1CommentRe: Cannot view email attachments
Good morning, Could you please confirm whether this issue is still ongoing? If so, is it occurring specifically on the Webmail platform and the Virgin Media app? If you are experiencing these issues while using third-party email applications, unfortunately we are unable to provide support for those platforms. Therefore, could you confirm whether the issue is happening via Webmail or the Virgin Media app? If the problem persists, please private message us with the affected Virgin Media email address and Virgin Media account number via the [ModTeam] inbox so we can forward the details to the appropriate department for further investigation. Please do not use the [ModTeam] inbox for customer service enquiries or communication, as we will not respond via this mailbox. This inbox is solely used to pass your information on to the relevant teams. If you require further customer service support, we will flag a Customer Service Agent to respond to you via the forums.71Views0likes4CommentsRe: 2.4g wifi keeps dropping off
Good morning, Just to update everyone on this thread — we have passed the information on to the relevant teams and have been informed that they are currently working on a resolution for the issue. In the meantime, the temporary fix is to reboot the hub in order to re-establish the links on the 2.4 GHz signal.292Views1like0CommentsRe: Disney+ showing USA content
Hello, Thank you for your continued patience with this issue. The team have requested some more information in regards to this issue so if you're able to please PM us with the following that would be great. Can you please provide the "text of the output of dig +short www.hotstar.com from your side? Could you please provide the traceroute for Paramount+ as that is still affected by the issue. Many thanks! [Mod - marked as solution for post visibility only, please PM us with the above information]394Views0likes1CommentRe: IP Address issues?
Hi, sorry you're having problems with your IP address incorrectly showing the wrong location. Please see this thread where we're actively looking into this and PM us with your account details and a traceroute to the site you're trying to access e.g. Netflix, Disney, etc. Thanks162Views0likes0CommentsRe: Has the Home Screen changed ?
Hi, we are working on fixing an issue with the Home screen on 360. As you can see it is not behaving like its usual self. Sorry for the inconvenience but you can still access your Recordings and Search as per usual. Thanks for your patience. Modteam101Views0likes0CommentsVirgin Media O2 ID Queries
Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as access issues were resolved yesterday. If this is not the case for you, then we urgently advise for you to please create your own post outlining what issues you are having, specifically. To continuously add to this tread increases the chance that your post might get responded to in a timely fashion as this thread gets longer. For any queries regarding the new Virgin Media O2 IDs, please check, here.2.9KViews2likes0Comments