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Re: Has the Home Screen changed ?
Hi, we are working on fixing an issue with the Home screen on 360. As you can see it is not behaving like its usual self. Sorry for the inconvenience but you can still access your Recordings and Search as per usual. Thanks for your patience. Modteam76Views0likes0CommentsVirgin Media O2 ID Queries
Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as access issues were resolved yesterday. If this is not the case for you, then we urgently advise for you to please create your own post outlining what issues you are having, specifically. To continuously add to this tread increases the chance that your post might get responded to in a timely fashion as this thread gets longer. For any queries regarding the new Virgin Media O2 IDs, please check, here.1.7KViews2likes0CommentsRe: What's going on with email accounts?
Hi, We were aware of an issue affecting a small proportion of customers being unable to access their online account and/or email service. These issues are now resolved. If you are still experiencing issues accessing your online account or email, Please check out this helpful link for further support. If you do require further help, please make your own post on the forums where a member of the community or team will be along to help you further. Please note, this is not an instant contact method.396Views0likes5CommentsRe: Outstanding balance on account
Hi all, Thanks for making us aware of this, you may have received an email from us in error stating you have an outstanding balance when you've already paid. If your payment has left your bank account, there is nothing more you need to do, and we're sorry about the confusion. Thanks,485Views0likes2CommentsRe: Connection issues to specific games / websites
We're sorry to hear that some of you are experiencing connection issues whilst playing games. Please provide the following for us so we can ask our backend support team to investigate: Website(s)/ Game server(s) : Game(s) in question : Device(s): Date/Time affected: Your geographic location (please don't post full address): Traceroute to problem servers whilst using VM broadband (blank out personal IP address): Thanks ModTeam1.2KViews1like5CommentsRe: Why is the Virgin app on Apple TV only for Irish users?
Hi, We just wanted to share an update regarding our TV go service; TVGo on Apple TV has now officially launched and is available for all customers on the App Store, which is the first time the app has been made available on the big screen. Enjoy! 😀1.9KViews1like1Comment