Virgin Media Community

Resolved! Paid final bill in 2022 now IMFS are chasing me but Virgin tell me to ignore them!

Hi, I was with virgin media from July 2021 to September 2022 i closed my account which Virgin have confirmed over the phone, paid the bill and have now been hearing IMFS 2 years later saying that I owe £36.30 to Virgin Media. I have spoken to Virgin ...

Resolved! Your virgin email account is currently unavailable

Is anyone else experiencing this issue? Call centre closed so cannot check with them.

16 Consecutive T3 Timeouts Causing Internet Blips

Hi,At very random times I lose service for a few minutes. This doesnt happen everyday or every week, it happens very randomly. Looking at the hub 5 logs I see this message "16 consecutive T3 timeouts while trying to range on upstream channel 8". Look...

Latest Phishing News 14/05/2024

Latest Phishing News 14/05/2024 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response Email 1 D...

Phone Switch Over

My grandma as far as she is aware doesn't pay for broadband. When the digital land-line switch over happened for whatever reason, a router was installed that the phone is plugged into.I have connected her smart tv to the router and there is an Intern...

Wrong / Invalid cancellation charge causing issues in credit report

Hello,I entered into a Virgin Media+O2 contract on the 23rd of November after a visit from a VM Sales agent to the house. The sales agent however did not create my contract with the correct package details. As a resolution, VM customer services cance...

mobile phone still through virgin, sim is 02

Hi, I am trying to find out if I can swap my handset which is through virgin media, keep getting sent to 02 who say it's not with them! Please can anyone help

child safe not working at all

child safe isnt working all of a sudden, i have tried turning it off and on so many times and still no luck, please help! extremely urgent!

STILL RECEIVING PAPER BILLS

Months and months later, and after a horrible type phone call from India ( customer services) I AM STILL RECEIVINGPAPER BILLS> THE LATEST ARRIVED ON MY MAT TODAY!!! Are you sure I'm not paying £21 a year for this mis-service?Will this NEVER stop...

Continued Email Difficulties - receiving emails

Morning, So I'd just like to post the following update,wherby my emails are STILL not arriving correctly.This is the fourth day now of at best,a VERY intermittent service. Am still witing for several important emails to arrive,which haven't turned up...