Matilda001
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Re: Your virgin email account is currently unavailable
This issue has now been resolved. I called and spoke to a rep at the call centre who walked me through some changes and now I have my email account back....What a relief...Thanks to the rep at Virgin who helped me resolve this matter.734Views0likes1CommentRe: Your virgin email account is currently unavailable
I called Virgin today, they will 'raise a ticket' and get this looked into. My Virgin email is still saying 'your account is unavailable. In the meantime I have changed all my banking etc to one of my other email accounts. I should have just left it and called them today but I am not thinking straight with my sister recently passing and awaiting the funeral. Thanks so much for the response. I shall wait and hopefully Virgin can get this sorted for me.799Views0likes0CommentsRe: Your virgin email account is currently unavailable
I have made a real mess of this. It is now saying that my virgin email address no longer exists. Just hoping this will be an easy fix for the tech team. I don't know what I have done but really need my ntl account back as it has my sisters funera detailsl on Thursday and all the details are in my virgin account. I have changed all my banks to the gmail address. Gmail never seems to go down, might make that my primary account rather than virgin............I hope it can be fixed as I have loads of important docs with my Virgin email. I will call them tomorrow and update with how I get on. I will need to contact the funeral director and ask them to resend me the funeral details to my gmail account. I should have just waited until the call centre opened today and phoned rather than trying to fix it. Just hope it is recoverable,860Views0likes0CommentsRe: Your virgin email account is currently unavailable
I attempted to do that but have somehow changed my virgin email address to a gmail account. Now I can't get in at all to change the password. I will need to call Virgin tomorrow as I have important emails that I can now no longer access.897Views0likes1Comment