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mobile phone still through virgin, sim is 02

wesb1980
Joining in

Hi, I am trying to find out if I can swap my handset which is through virgin media, keep getting sent to 02 who say it's not with them! Please can anyone help 😁

6 REPLIES 6

Matthew_ML
Forum Team
Forum Team

Hey wesb1980, thank you for reaching out and a warm welcome to the community, we no longer sell handsets via Virgin Mobile.

You would need to pay off the reaming loan of the handset and then we can look at upgrading you via O2. 

Do you need any reminders sending out to get into the loan agreement?

Matt - Forum Team


New around here?

Yes please can you send me all the info

Hi wesb1980

Do you still have your original emails from when you took out your loan agreement? 

Regards

Lee_R

wesb1980
Joining in

No I haven't

Can you send reminder please

Thanks for confirming, I'll pop you a PM to confirm your details so these can be sent.

Regards

Nathan

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