on 14-05-2024 14:05
Hi, I am trying to find out if I can swap my handset which is through virgin media, keep getting sent to 02 who say it's not with them! Please can anyone help 😁
on 14-05-2024 15:02
Hey wesb1980, thank you for reaching out and a warm welcome to the community, we no longer sell handsets via Virgin Mobile.
You would need to pay off the reaming loan of the handset and then we can look at upgrading you via O2.
Do you need any reminders sending out to get into the loan agreement?
Matt - Forum Team
New around here?
on 15-05-2024 05:02
Yes please can you send me all the info
on 15-05-2024 08:58
Hi wesb1980
Do you still have your original emails from when you took out your loan agreement?
Regards
Lee_R
on 16-05-2024 07:27
No I haven't
on 16-05-2024 07:28
Can you send reminder please
on 16-05-2024 10:08
Thanks for confirming, I'll pop you a PM to confirm your details so these can be sent.
Regards
Nathan
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