Virgin Media Community

Access denied and green arrows flashiing

My internet cut off today morning and after many reboots, my router, which is in router mode, now says access denied. How do I fix this as I suspect community support has very limited access for this? This is 5th month and not new connection. Did a...

How do i get a VAT receipt?

Hello,I need copies of my VAT receipts from May 2022 and will need them moving forward.How do i go about getting copies of these?ThanksEmma

big problem with an old email address

Hi,I have a problem concerning an old "@virgin.net" email address. I haven't used this address for many years and I believe it may no longer be working. I have the password but it doesn't seem to work. The problem is that this is the email address th...

Missing emails (again) - blueyonder.co.uk address

I only post here when there are issues with the VM mail services - and there have been no issues for the past couple of years! I have noticed the number of email I receive has decreased. It was a daily digest email from Finextra that first brought t...

Moving House process

Hi,Yesterday I let Virgin know that I was going to be moving house next week. I did this via the chat bot first and was eventually passed through to an agent. They had a good understanding of the process but it would be very helpful if VM could cut o...

Resolved! Contract Renewal

On the 16th of January I received an email from Virgin Media. Included within was: It looks like your contract's ending soon. As a thanks for being a Virgin Media customer, for a limited time only, get the same great package for the same price. I cou...

URGENT Web Safe is incorrectly blocking our website

Dear Virgin Media,Virgin media is incorrectly blocking our online furniture store.Our url is : https://www.rattanhut.co.ukPlease can you urgently advise.Kind Regards

Lag and poor connection for past few weeks

After a whole load of problems last summer that took months to sort, problems are now back.1Gig Superhub 5Packet loss, lag, disconnetionsDL power seems way out, the engineer configured it so it would normally stay around 0-4 on all channels until the...

Nasty blackmailing email

Someone emailed me to say they'd hacked my email account and were going to send malicious emails to all my contacts, or use AI to generate stuff to post stuff online etc etc, unless I paid bitcoin into their bank account within 48 hours. I can't reme...

Available programmes on the GO app

Can some please answer the following questions……1/ I downloaded the Equalizer 3 film to the app whilst at home to watch at work, however when I get to work and go to my Downloads on the app it says it is not available…..why??2/ Why can I not watch A ...