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Re: Missing emails (again) - blueyonder.co.uk address
Quite frustrating that there has been no progress on this matter, yet a significant number of emails that I am sent are still not being accepted/delivered by Virgin Media. I've only had one significantly delayed email in this time: of three emails sent in a short time relating to gift card purchases, only one (the second of the three) was delivered at my mail account with VM/BY, and this email was delayed by c. 70 hours. This is the delayed part of the header: Received: from smtp03.topdns.com ([85.159.232.242]) (using TLSv1.2 with cipher ECDHE-RSA-AES256-GCM-SHA384 256/256 bits) (Client did not present a certificate) by mx4-prd-nl1-vmo.edge.unified.services with ESMTPS id 2ULXsj1J58lBW2ULssa7ul; Thu, 02 May 2024 13:11:49 +0200 It's a bit of a lottery which emails will and will not be delivered to my mail account with VM/BY, yet VM seem uninterested in trying to get this resolved. Why would this be?512Views0likes0CommentsRe: Missing emails (again) - blueyonder.co.uk address
Thanks @Molly_T - have replied to your PM and will explain fully there, but just to correct a couple of things here publicly, in case it helps others, I have my own domain name and am not running on my own server. Having used my own domain name for 20+ years, 99.6% of emails go through the domain name, with only a couple of places I used the blueyonder.co.uk email address directly. I have no way of knowing if an email sent directly to my blueyonder.co.uk address is not delivered because I don't give out that address, but what I do know is there have been recent emails to my domain name which have come from a blueyonder.co.uk address and sent via the VM SMTP server that have subsequently not been delivered into VM.586Views0likes1CommentRe: Missing emails (again) - blueyonder.co.uk address
@Joseph_B, @David_Bn, @John_GS, @Martin_N - for the first time in about a month I have received the daily digest email from Finextra into my BY account! Also, doing a test with Go.compare, I have received three of 4 emails at BY - better, but not perfect like the temporary account which received 100% of them. I reiterate that "What do I need to do / how can I get evidence across to the mail team to demonstrate this is an issue.....?" I'm unsure if @AzureMicro is also having similar problems, or a bot simplifying the problem having run through ChatGPT etc!693Views0likes5CommentsRe: Missing emails (again) - blueyonder.co.uk address
@Joseph_B - interesting! No difference. Just tonight I am doing insurance quotes. Go Compare - only 2 of the quotes delivered to the BY address, 5 emails (matching the five quotes I generated) delivered to the 3rd party / temporary forwarding address. There is something up at VM. How many MX do you have, could something be up where one of them is misbehaving and not bouncing, but not delivering either? What do I need to do / how can I get evidence across to the mail team to demonstrate this is an issue.....?710Views0likes0CommentsRe: Missing emails (again) - blueyonder.co.uk address
Thanks @Martin_N Sorry, I don't follow. The emails are sent to my domain name. Are you suggesting I change the email address on a few of the different places through to my BY address, so they get sent there directly? How would I then know if they are sent but not delivered? This would only work where there are regular emails i.e. the daily email digests Mon to Fri for Finextra. I don't use the direct Blueyonder address.... Today is a particularly bad day for emails on the old Blueyonder..... The temporary forwarding goes to a Gmail address (a Google Workspace managed account that I have). So far today: my Gmail spam box has received 8 emails in it, of these 7 were also delivered to my Blueyonder address, and of those seven, 3 were delivered to spam (DMARC=quarantine or Precedence: junk) my Gmail inbox has received 16 emails in it, of these 5 were also delivered to my Blueyonder address. What that means is Virgin Media / Blueyonder has therefore not delivered 50% of the emails I was sent today. Not great. Given I have not changed anything, that Internet.bs are still forwarding mails (no changes there), the problem is pointing to a VM issue. I learned something new today, that VM no longer offer mail accounts. The accounts they still offer should still be reliable, should they not?1.2KViews0likes10CommentsRe: Missing emails (again) - blueyonder.co.uk address
June 2021 was the last time I was aware of significant mail non-delivery issues. This was resolved with my input. Aug/Sep 2015, Aug 2016 and Jan 2020 had mail delivery/delay issues. The issue this time is definitely VM server side!1.3KViews0likes12CommentsRe: Missing emails (again) - blueyonder.co.uk address
@John_GS the emails are sent to my domain name (held with a 3rd party, Internet.bs) Email forwarding is set up on that domain name with Internet.bs The domain catch all is configured to forward emails to my 20+ year old BY address. Some of those emails are not being delivered, nor are they being bounced. Even the forum notification emails are not being delivered to BY. I have temporarily amended the catch-all forwarding so it is sent to BY and another (non VM) address, this is how I know emails which should be delivered to BY are not! Non-delivery on this scale is new, having happened for about 2 weeks now. I expect it is a VM server mail config / anti-spam setting that is the cause, and I can send details to one of the team so they can refine the server rules, as 30% of genuine emails not being delivered is not good service, unless my bill is also being reduced by 30%1.3KViews0likes13CommentsRe: Missing emails (again) - blueyonder.co.uk address
Thanks @David_Bn for picking this up. I've been keeping a close eye on emails for the past few days to establish how much of an issue this is, and if there are any themes. I estimate about 1/3 of emails are not being received at my blueyonder.co.uk address, compared to the temporary address they are also being forwarded to. The domain that I am forwarding from is only used for personal email and only for me, i.e. no other users. I already had in use some specific email addresses at my domain which would forward to 2 addresses, this for contingency purposes where I wanted to be sure that these were definitely received, and this has worked well for 10+ years. The 3rd party email address does not have any further forwarding on it. The emails from the 3rd party domain to my BY account do not have any rules or forwarding set on them, either within the VM mail settings (webmail) or on the mail clients used - so it is delivered and left exactly where the Blueyonder incoming mail server decides to put it i.e. inbox or junk. These emails are not placed in an archive folder. What I have found is sometimes emails from the same sender / same details are getting through and sometimes not. For example after a gym session on Wednesday, a summary email was delivered to the 3rd party email, but not to BY. The rule was to forward it from my 3rd party domain to both addresses. The email the next evening (send around the same time, same sender, same subject, similar content) was delivered to BY this time (and to the 3rd party email address). The initial email from a property manager was not delivered to me, but was received by my wife (also on a Blueyonder.co.uk address). Subsequent emails (still to the domain name, forwarded to both my BY and temporary forwarding address) are all received ok! Clearly if there was a bounce we could get the VM mail team to use the errors to investigate, however in the absence of a bounce and with intermittent delivery it makes it a lot more difficult, but with around a third of emails not being delivered, it is frustrating to get such a poor service from VM. Please let me know what else to try. Thanks1.3KViews0likes15Comments