jbrennand
Very Insightful Person
Joined 16 years ago
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Re: Nightmare situation that’s been going on for months .
Set the BQM up asap. Meanwhile, post up your Hub/network connection details in the format below and someone will check to see if there is a problem there. In your browser’s URL type in 192.168.0.1 if in router mode or 192.168.100.1 if in modem mode. No need to log in - just click on the “Router Status” icon/text at bottom-middle (Hub3/4/5) or top/right (SH’s) - of the Login page. Then… Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables in the Downstream tab, the 2 in the Upstream tab, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts10Views0likes0CommentsRe: Moving wall socket
See this __________________ Yes - £25 Firstly call it in on the “faults” line - on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). Use option 2 (faults), dont press any other buttons when offered and you should be in the queue for the next agent. If you get cut off after an automated reboot cycle, just call back in a couple of minutes as the system should know that you have just been on and it hasn’t helped and put you in the queue. Try now, but calling at 08.00 midweek (09.00 Sun) is the best time to get through quickly at busy/closed times you may get redirected to offshore - hence calling early is best. You can also text VM on 0753 305 1809 include account name/number and what the issue is, there is also a “Chat” option on their website - but note that replies usually take longer. Or you can speak to the team on WhatsApp by logging into your online account via a mobile handset and there will be a link to speak to VM by Whats App (the number is 0780 3089 684 ) - you can use the same number for their other social media platforms too (TwitX/Fbook. etc) - so try them all. FINALLY… A VM person will pick this up on here and respond, but it can take a few days for them to get here.2Views0likes0CommentsRe: Break of Contract due to outage
As newapollo said - yes it does happen... and we (well my daughter) was the culprit ! This is the story... --------------------------------------- A year or two ago, my neighbour was having similar "noise" problems and reported it to VM. The investigating VM tech team then just happened to knock on my door and ask to see our "connections". Long story short... their noise problem was caused by MY daughter (unbeknown to me) moving her V6 box and using some cheap tat co-ax cable she got from Amazon! - they changed the cable in her room for VM cable and hey presto, the neighbours problem was sorted ! Fortunately, the Techs were so relieved that they found the issue quickly they did not charge me anything for messing up the system - lesson learned ! --------------------------------------------41Views0likes0CommentsRe: Increase length of cable to property
You should be able to get a Tech visit to sort this out for you. There will be a charge of £25 Try calling it in or you can text VM on 0753 305 1809 include account name/number and what the issue is, there is also a “Chat” option on their website - but note that replies usually take longer. Or you can speak to the team on WhatsApp by logging into your online account via a mobile handset and there will be a link to speak to VM by Whats App (the number is 0780 3089 684 ) - you can use the same number for their other social media platforms too (TwitX/Fbook. etc) - so try them all. FINALLY… A VM person will pick this up on here and respond, but it can take a few days for them to get here21Views0likes1CommentRe: Moving Router
An alternative solution would be to run a Cat6a ethernet cable from the hub up to his room and then connect a Wireless Access Point (or router in Access point mode) on the end of it. This will provide extra ethernet ports as well as full speed wireless signal - is that possible for you. See thr TP Link range £30-50 will get a good one.19Views0likes0CommentsRe: WiFi on mobile is dreadful
What make and model of mobiles are you using ? Are they iPhones by any chance? What VM package are you on with what Hub model and have you tried testing the connection directly to the hub on an ethernet cable (adapters are available for any port the mobiles have)?34Views0likes0CommentsRe: Where is our Hub 5
VM have a policy of only issuing Hub5's to "new" customers - anyone upgrading to 1GB will get the Hub4 - this is until Hub5 supply issues have been resolved. The Hub4 should deliver close to maximum speeds - what speeds do you get when you connect a computer/laptop directly to the Hub on a Cat6a ethernet cable? Also to check if there is any network connection issues you could post up that data - as per this.... _______________________________________ Post up your Hub/network connection details in the format below and someone will check to see if there is a problem there. In your browser’s URL type in 192.168.0.1 if in router mode or 192.168.100.1 if in modem mode. No need to log in - just click on the “Router Status” icon/text at bottom-middle (Hub3/4/5) or top/right (SH’s) - of the Login page. Then… Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables in the Downstream tab, the 2 in the Upstream tab, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK https://www.thinkbroadband.com/broadband/monitoring/quality5Views1like0CommentsRe: Ongoing Internet and TV Issues – Flashing Lights, Repeated Engineer Visits, and Still No Resolution
Are you on a fibre or DOCSIS service? What Hub model do you have? Can you do this... ______________ Post up your Hub/network connection details in the format below and someone will check to see if there is a problem there. In your browser’s URL type in 192.168.0.1 if in router mode or 192.168.100.1 if in modem mode. No need to log in - just click on the “Router Status” icon/text at bottom-middle (Hub3/4/5) or top/right (SH’s) - of the Login page. Then… Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables in the Downstream tab, the 2 in the Upstream tab, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK https://www.thinkbroadband.com/broadband/monitoring/quality