jbrennand
Very Insightful Person
Joined 15 years ago
User Profile
User Widgets
Contributions
Re: Wifi pod
Call the equipment activation number on - 0800 953 9500 (follow options) and check with them that your Hub has been activated correctly onto your account. You will need to hand, the Model numbers, serial numbers/MAC addresses off the barcode stickers of all pieces of kit (photo the stickers) and also your account number6Views1like0CommentsRe: Relocating my Virgin Media fibre cable.
VM will be reluctant to run through the loft unless there is a full stairs access and a boarded floor. And if its at a height, a special team may be required trained to work above the first floor. You could run a "pull rope" through the loft to the ground floor to where their cable comes into the house. And the other end to the the new hub location - to allow them to pull the cable through easily. But might be tricky In any case see this.... _____________________________________ There are a few options. Firstly call it in on the “faults” line - on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). Use option 2 (faults), dont press any other buttons when offered and you should be in the queue for the next agent. If you get cut off after an automated reboot cycle, just call back in a couple of minutes as the system should know that you have just been on and it hasn’t helped and put you in the queue. Try now, but calling at 08.00 midweek (09.00 Sun) is the best time to get through quickly at busy/closed times you may get redirected to offshore - hence calling early is best. You can text VM on 0753 305 1809 include account name/number and what the issue is, there is also a “Chat” option on their website - but note that replies usually take longer. Or you can speak to the team on WhatsApp by logging into your online account via a mobile handset and there will be a link to speak to VM by Whats App (the number is 0780 3089 684 ) - you can use the same number for their other social media platforms too (TwitX/Fbook. etc) - so try them all. FINALLY… A VM person will pick this up on here and respond, but it can take a few days for them to get here. There will be a £25 charge.10Views0likes0CommentsRe: How do I get WiFi Pods?
see this old post of mine... _______________________ See if anything in here helps…. https://www.virginmedia.com/wifi-max You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible - if you are - it is clearly stated on the webpage. You can also text VM on 0753 305 1809 include account name/number and what the issue is, there is also a “Chat” option on their website - but note that replies usually take longer. Or you can speak to the team on WhatsApp by logging into your online account via a mobile handset and there will be a link to speak to VM by Whats App (the number is 0780 3089 684 ) - you can use the same number for their other social media platforms too (TwitX/Fbook. etc) - so try them all7Views0likes0CommentsRe: Seeking wifi advice - connection cutting out
Glad your connection is working better now. I would suggest that the long term solution would be to do what many of here do (I started doing this >20 years ago!), that is to stick any ISP provided Hub straight into modem mode and source your own router and wireless equipment. You would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point(s), or a combination of 2 and 3. £40-100 should sort it for most customers with an average property and usage. Spend more for additional advanced“features” - if required.11Views0likes0CommentsRe: Need redundancy in place
You are on a residential package that has no Service Level Agreement on connectivity, if you are running a Business you should be on a VM Business contract - which does have an SLA, That said, it is always wise to heve a back up in place - you can get a 5G unlimited data SIM for £20/month that could provide that. Or a cheap second fibre package (if available) - VM will no longer connect two accounts to one household - you need an alternative provider B TW... are you sure it is the network connection that has gone down and not just experiencing wifi interference/flakiness? A BQM will provide evidence... see this... If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK https://www.thinkbroadband.com/broadband/monitoring/quality26Views0likes0CommentsRe: Move router to another room.
Yes call it in on the normal "faults" number (150 VM Phone - free - or 0345 454 1111 on any other phone - national rate) and they can arrange it for you There will be a £25 charge. What VM package are you on as VM now supply “wifi Pods” (no longer doing cheap and cheerless and poor value “boosters”). However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. VM Wifi is now “guaranteed” to 30 Mbps/room it’s now called… Wifi Max They may sort it for you - so worth a try if they are free to you. See if anything in here helps…. https://www.virginmedia.com/wifi-max6Views0likes0Comments