Virgin Media Virgin Media Community

jbrennand · 27-10-2022

What TV box is it - TiVo or V6 or 360 ?

jbrennand · 08-03-2022

A VM person will respond on here in a day or two and should be able to sort it for you through a "private message".

jbrennand · 01-02-2022

Are you actually a customer of Virgin Media Broadband? If so, you will have the VM Hub providing the wifi to allow you to connect the iPhone to "wifi calling".Unless, that VM Hub is in modem mode mode and you are using your own router and BT Hub to p...

jbrennand · 14-08-2021

I should of course know this - but.....I have about 300 "series links" on my V6  It's getting " messy" - I am happy to delete them all and start building them again - but there doesn't seem an easy way of doing that with a couple of"clicks".What'...

jbrennand

Call it in on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). Use option 2 (faults), dont press any other buttons when offered and you should be in the queue for the next agent. Explain and see what they say when they test ...

jbrennand

Try the Pre-installation and delivery team on 0800 052 1734 and see if they can help

jbrennand

OK - what Hub model is it?try a reset as belowDo a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! With the Hub still "switched on" throughout, press the reset pin in firmly with paper clip...

jbrennand

First thing is to check for any “known network faults in your location - Look in 2 places1) Try the “check service,”Area status webpage (https://www.virginmedia.com/help/service-status)2) Then also Try the “free & automated” Service Status number - 0...

jbrennand

See if the Hub has been activated correctly onto your account.Call the equipment activation number on - 0800 953 9500 (option 3) – you will need the Model numbers, serial numbers/MAC addresses off the barcode stickers of ALL pieces of kit and also yo...

Virgin Media Virgin Media Community

Virgin Media Virgin Media Community

User Statistics

User Activity

Re: Error Code CS9006

Re: Brown box cover replacement

Re: Wifi calling has stopped working

Best way to clear all series links?

Re: Virgin internet down

Re: Quick start kit was supposed to be delivered today but hasn't.

Re: Virgin internet down

Re: Virgin internet down

Re: New broadband not working