jbrennand
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Joined 16 years ago
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Re: Can anyone tell me what might be the issue? Blue flashing light
Worth a quick look first to see if there is a known network issue at your location. Call the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.31Views0likes0CommentsRe: WiFi dropping out
See this old post of mine and see if anything in it helps. ______________________________________________ Do you know if its a wifi only issue (are ethernet connected devices ok - test on one to confirm). If the ethernt connections are all fine, then - On a Hub3/4/5, you could first try separating the SSID's of the 2.4 and 5 GHz wifi bands by renaming them in the settings At the same time switch off "channel optimisation/Smart wifi” and “ apply and save the settings. All wifi devices will now need reconnecting to the best SSID at each location. Also use a wifi scanning App or Apple Airport Utility) to find the best wifi channels to use (just select and use channels 1,6,11 on 2.4GHz) - this often helps Hub users get better wifi performance - so its worth trying - but its still no substitute for getting better kit :-) To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless and poor value “boosters”). However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. VM Wifi is now “guaranteed” to 30 Mbps/room it’s now called… Wifi Max See if anything in here helps…. https://www.virginmedia.com/wifi-max You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a few days and they will sort the first one for you. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible - if you are - it is clearly stated on the webpage. You can also text VM on 0753 305 1809 include account name/number and what the issue is, there is also a “Chat” option on their website - but note that replies usually take longer. Or you can speak to the team on WhatsApp by logging into your online account via a mobile handset and there will be a link to speak to VM by Whats App (the number is 0780 3089 684 ) - you can use the same number for their other social media platforms too (TwitX/Fbook. etc) - so try them all. If not free to you… you will be charged £8/month for up to 3 pods. It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option. If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point(s), (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3). £40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Spend more for additional advanced“features” - if required.4Views0likes0CommentsRe: Help with WiFi strength
Client62's suggestion is good - but - PA's wil only work if the two units are on the same mains circuit - or go through the same consumer unit. Often, when an electrician wires up an external or separate room (summerhouse, shed, attic, extension,etc) they run a separate independent circuit (its easier for them). So check that out first before investing in PA's. Can I check... what is preventing you from running an ethernet cable from the Hub to the summerhouse? Most obstacles are usually easily circumvented with some creative thinking :-)53Views0likes1CommentRe: Red light on Hub 3
The red light light is a known fault in ageing Hub3's (search this board) - its due to "failing" LED's and any issues you have will not be related to that. However it does mean that the overheating warning sytem onthe Hub is compromised - so VM will replace the Hub for you when they get here - probably with a second hand ageing Hub3 !29Views1like0CommentsRe: No Internet N17
To monitor the situation and gather the data, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture. https://www.thinkbroadband.com/broadband/monitoring/quality25Views0likes0CommentsRe: Frequent "Sorry for your network issues" texts from VM
What is being reported on the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level ?63Views0likes1CommentRe: Alternative mesh system for Virgin Media Broadband
Many on here use "Mesh" systems to improve their wifi with VM Hubs in modem mode. Or just add a series of wireless access points - connected directly to the Hub via ethernet cables. Each "Mesh" set up up has its own advantages depending mainly on price and property features. A good "budget" range is provided by TP-Link or spend more for Ubiquiti systems - or intermediate ones from Linksys, Netgear, etc. So what is your property layout/construction and your budget ?52Views0likes1Comment