jbrennand
Very Insightful Person
Joined 16 years ago
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Re: Lost WiFi within 2 hrs of installation
See if there is a known local fault - call the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.32Views0likes2CommentsRe: Contiuous red light
If a Hub3 - search this board - common issue. Its due to a failing/fading cheap LED in the Hub. Is usually not a fire risk but it does mean that the Hub's overheating warning system is compromised. A VM person will be along soon and offer to swap the Hub out - usually for another (refurbished) Hub3.7Views0likes0CommentsRe: Relocating wifi access point and router
Yes - it will cost £25 A forum person will resond here in due course or just call it in on the usual number and they will arrange it. Or, You can text VM on 0753 305 1809 include account name/number and what the issue is, there is also a “Chat” option on their website - but note that replies usually take longer. Or you can speak to the team on WhatsApp by logging into your online account via a mobile handset and there will be a link to speak to VM by Whats App (the number is 0780 3089 684 ) - you can use the same number for their other social media platforms too (TwitX/Fbook. etc) - so try them all16Views0likes0CommentsRe: New Hub 5 keeps dropping internet connection
Post up full details as per below and someone will comment. ___________________________________________________ Post up your Hub/network connection details in the format below and someone will check to see if there is a problem there. In your browser’s URL type in 192.168.0.1 if in router mode or 192.168.100.1 if in modem mode. No need to log in - just click on the “Router Status” icon/text at bottom-middle (Hub3/4/5) or top/right (SH’s) - of the Login page. Then… Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables in the Downstream tab, the 2 in the Upstream tab, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK https://www.thinkbroadband.com/broadband/monitoring/quality20Views0likes0CommentsRe: 'Get a free new Wifi Router'
As Adduxi says.... If they call the equipment activation number on - 0800 953 9500 (follow options) and check with them. They will need to hand, the Model numbers, serial numbers/MAC addresses off the barcode stickers of all pieces of kit (photo the stickers) and also their account number25Views0likes0Comments