ContributionsMost RecentMost LikesSolutionsRe: How to get best deal when renewing contract Actually follow through with the cancellation ensuring that you have marketing enabled. Re: Can't log into virgin media on my Kindle Fire I've checked my old Kindle Fire HD 10 (7th Generation) with Silk browser v108 and can't get the VM website to work properly either. The problem is that with Kindles you are stuck with the Amazon firmware unless you load APKs etc (I wouldn't as it saps the battery). Re: Can't log into virgin media on my Kindle Fire I'll check my old Kindle and get back to you. Re: Can't log into virgin media on my Kindle Fire Have you got a phone you could use instead? Re: Complete Failure in Service Check for local faults on 0800 561 0061 and start a BQM to further monitor your connection https://www.thinkbroadband.com/broadband/monitoring/quality Re: Cancellation problems The link I posted on the thread is to a live investigation. Re: Router randomly reboots and freezes – likely hardware fault, no support received Try a **pinhole reset of the hub ** maintaining pressure on the pinhole for **60 seconds **. Re: Cancellation problems Do please let Ofcom know all about your cancellation experience with VM Breaking: OFCOM investigating VM over difficulty cancelling VM contracts | Virgin Media Community - 5365110 Re: Intermittent signal in your area. Check for local faults on 0800 561 0061 Re: Salesman identity They should have business cards that you can verify via DM with a staff member on here. Do ensure you confirm everything via text message with the rep before signing up as misunderstandings often arise on the doorstep for some reason (entirely unrelated to the uncapped commission).