ContributionsMost RecentMost LikesSolutionsRe: Permission to dig road If you have a business presumably you have ordered your broadband via Virgin Media Business rather than requesting a residential connection? Re: How to log into router settings? Also consider changing the SSID to something like Sodoff16rosecourtwifithief Re: New Virgin Email system is an abomination VM has no interest in doing so and is instead actively winding down its email service. You need to break the habit of sticking with ISP email provision and begin the laborious but important migration to portable providers like Gmail or Proton. Re: Having an issue with packet loss and latency spikes Duplicate of Experiencing minimal packet loss and frequent ping spikes | Virgin Media Community - 5673238 Re: Any way to remove these small ping spikes on hub 5x / gig2? Reading the giffgaff broadband community forum there is apparently a block in place preventing VM nexfibre connections being switched to giffgaff possibly due to terminal billing system issues at VM. Re: VM hub 5 and TP Link VR400 Yeah give it a go. Re: VM hub 5 and TP Link VR400 What ports is the ethernet cable connected to in the router and in the hub? Do you have another cable you can try? In addition the recommended connection type is Pppoe not the current pppoa. https://community.tp-link.com/en/home/kb/detail/412758 Re: Cannot load HUB 4 settings via '192.168.0.1', page is unresponsive on all devices. What lights are showing on the hub? Re: Hub 5 to 5x - Fibre Up Just to clarify have you gone from a coaxial connection to a Xgs-pon connection? If so how did VM let you know that this conversion was available to you? Also roughly where in the UK are you please? Re: Why '16 qam' & not 64qam? You can't.