ContributionsMost RecentMost LikesSolutionsRe: Hub 5 Activation I'm sure we'd all chip in if you want to do a detailed teardown. Re: Hub 5 Activation I was about to say the same. Do please keep the thread updated. As an aside at time of posting a Hub 5x (with extender) has 6 bids. I have no idea why. Re: Schrödinger's Retention Offer Nb their buy out ceiling is £300 https://support.youfibre.com/knowledge-base/article/contract-buy-out/ Re: Early exit fee from BT which VM promised to Pay Give the forum team a chance to resolve it but do still arrange to get the call recording which is potentially legally binding https://www.virginmedia.com/help/dsar-faq Re: Help regarding a section 21 Sorry to hear it Claire. Let's see how the forum team approaches this. Please keep the thread updated. Re: NTLWORLD.COM It really isn't like theft. The Ts and Cs are clear. However I agree that there should be better communication. Another warning to everyone with VM email addresses to migrate to portable accounts with the likes of Outlook and Gmail. Re: Is this a hoax Looks like it was part of Operation POM POM Trial Tracker on account | Virgin Media Community - 5666509 Re: Which hubs are currently being installed? Yup this might be the glint of light at the end of the modem mode tunnel. The only thing is giffgaff will take a few months to roll out across the UK. Re: Book your free engineer It sounds to me like the "free engineer visit" email promised under VM Smart Support (except of course the customer journey through it is glitchy as this is VM). https://www.virginmedia.com/the-edit/tech-and-connectivity/smart-support-from-virgin-media-at-no-extra-cost Re: Problems in cardiff? I'm in Cardiff and I am fine. All the same check for local faults on 0800 561 0061.