ContributionsMost RecentMost LikesSolutionsRe: '/my-virgin-media' site stuck on a loading loop What device are you using? Re: Virgin Powerline exploded Do please post some photos for the community as well as letting Trading Standards know https://www.tradingstandards.uk/consumer-help/ These boosters should have been recalled years ago but VM can't be bothered. https://www.ispreview.co.uk/index.php/2024/09/safety-concerns-raised-over-virgin-media-uks-legacy-wifi-boosters.html Re: WiFi on mobile is dreadful Has someone quietly enabled Mac filtering on the hub perhaps? Mac filtering | Virgin Media Community - 5275332 Re: Return Equipment Issue What is VM saying you owe money for? An early disconnection fee or non return of equipment? Have you still got confirmation that the equipment has been collected? What did VM say to you about the new address? Re: loss of service credit vm scammers Very well done and thank you for updating us. The signs are that VM is taking a very hard nosed approach to cost control due to stiff competition but it should still meet its basic obligations. I'm glad you got there in the end and yes perserverance and speaking up on here are key. Re: Emails not received Give the club admin a different email address for now (Gmail, Outlook etc). They take about 5 minutes to set up if you haven't yet got one. Then ask the admin to forward you the "undeliverable" bounce emails and post them here (blanking out your email address). Re: Access to deceased persons email Me too. I assume the link was supposed to be https://www.virginmedia.com/help/accessibility where there is a section on power of attorney and similar. Re: Ongoing High Latency, Packet Loss – Engineer Visit Did Not Resolve Downstream power levels are too high. You will need an engineer back to possibly fit an attenuator. Re: Parents control Hiya Re: Virgin Media Fibre Cable Damage – Ongoing Service Outage (11 days currently) and TERRIBLE Response See https://www.virginmedia.com/help/billing-and-payments/automatic-compensation