ContributionsMost RecentMost LikesSolutionsRe: Strange Apology from VM Thank you for summarising my post for me Aria. Re: Hub 5 connection issues Is it mainly older devices like printers that are mainly affected? Re: RUBBISH What issue do you have? Re: Digital ID Cards A lovely family snapshot and an unexpected but welcome mention of Woolworths. Re: Free upgrade from Hub 3 to Hub 5 please Standby for the inevitable snotty text from VM... Re: CS contact You can submit written complaints via a web form on your online account too. Re: Seriously no modem mode for the 5x What we can say for certain is that modem mode on the 5x is not official supported by VM https://www.virginmedia.com/help/broadband/reboot-or-reset-hub#9d03e2cd-29b0-49a7-8057-9f231aeb7254 Re: Silent call from Virgin Turn off marketing on your online account or else change the number on file to the local kebab shop. Re: Free upgrade from Hub 3 to Hub 5 please From Roy's testimony (and I take everything Roy says as gospel) the Hub 5 is the bee's knees. Re: Free upgrade from Hub 3 to Hub 5 please I reckon Roy has got his hub as he says "it was actually delivered just before 12 and left in the porch" and then posts some (very impressive) speed stats from it. Saying that it's been a fortnight since I was promised an email by offshore customer services via livechat setting out arrangements for my new Hub 5. I've looked high and low in all my email folders but can't for the life of me find it. I know this will be surprising and distressing news to everyone following this thread and I apologise for this but I am now at a loss as to what to do next. Maybe I'll call the new and improved helpline...