ContributionsMost RecentMost LikesSolutionsRe: Problems with forum Have not experienced these particular issues for a while but I now seem to have come full circle back again to experiencing Access denied (on the browser tab) This message cannot be found Let's get you back on track Go to community home and edits to topics failing to appear without additional updates and page refreshes. I am struggling to think of any piece of software or website I have ever used previously which has been quite so glitchy and bug-ridden as this forum is. Re: External Broadband Cable - Safety Issue (Unsecured) If you are in Ireland, unfortunately the VM people on here won't be able to assist in making any arrangements for a remedy as VM Ireland is a different company to the one for this VM UK residential forum. How did KN Cirnet get involved in advising you previously? Presumably they are cabling sub-contractors to VM Ireland? Re: External Broadband Cable - Safety Issue (Unsecured) Searches on KN Cirnet mentions both Ireland and UK. Are you in Ireland or UK? Re: New contract without knowing it. Comm's with VM people on here don't happen in real time. They are dependent on staff shift patterns. The outcomes, however, generally seem to be better on here for the customer than via other VM support channels. Re: Given up. You should be eligible for compensation as below https://www.virginmedia.com/help/billing-and-payments/automatic-compensation Re: External Broadband Cable - Safety Issue (Unsecured) Out of interest, how have you confirmed that this is a VM cable? It looks like a very thick cable. We have seen past topics on here, in similar circumstances, where the cable turned out to be from an early TV relay distribution system. Re: External Broadband Cable - Safety Issue (Unsecured) Usual procedure on here is to post up a pic illustrating the problem and a VM person should respond to it when they get here (which can take up to a few days). Re: @virgin.net Are you currently a VM broadband customer? VM has been closing down mailboxes if they are not linked to a current VM broadband account. Re: Manhole CATV permission needed The one in the pic seems to be rated for 12.5 tonnes https://www.jdpipes.co.uk/knowledge/manhole-covers/bsen124-explained.html "For use in car parks & pedestrian areas where infrequent vehicle access is likely (incl. driveways)" Re: Manhole CATV permission needed From memory of some similar past topics, it has often been the council who has flagged up a 'problem' when VM infrastructure has been in the work area.