goslow
Alessandro Volta
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Re: Water meter damaged by virgin media
Based on similar past 'property damage' topics on here, you are likely to find that (once you have made contact) VM keeps you engaged in endless communications back and forward but without any fixing actually taking place. If Thames Water has imposed a time limit on you to fix the leak, you might want to think about getting the leak repaired first of all then deal with VM afterwards by way of a claim for the damage.77Views2likes0CommentsRe: Junction cabinet in my hedge
Plenty of reasons CISAS is likely to not get involved in such a dispute described in https://www.cedr.com/wp-content/uploads/2025/12/CISAS-Scheme-Rules-Jan-2026.pdf The complainant needs to be/have been a VM customer or in the process of signing up (not sure if the OP is) and property damage is excluded under the scheme (amongst various other things listed which might lead to exclusion). OP needs some proper legal advice IMO. As per Roger_Gooner though, I suspect they are not going to get very far with changing the cabinet or its position.21Views0likes0CommentsRe: A Tale of Incompetence, Gaslighting, and Lies
This has all the elements of a regular story of VM 'confusion' (as they often like to refer to it) but, I have to say, that they really have taken it to the max level of incompetence in this tale of woe. You would normally get a VM reply on here within a few days of posting, and would have a good chance of resolving on here, but the forum is going offline next week for an unspecified period of time to migrate and merge with the O2 community forum Community Update: Upcoming Downtime | Virgin Media Community - 5692886 so, even if you start communication on here, you may not be able to easily continue on here in the near future. You should maybe go back through retentions/thinking of leaving use route on the phone. I would say time is of the essence in trying to get things resolved as you want. Within your 14 day cooling off period you should have been able to revert to the previous package/price you were on and then put in your 30 days notice to leave. I am sure VM will try to argue that 14 days has elapsed but, since they deactivated your TV (which would have been part of the new package), you could counter argue perhaps that the new service (and cooling off period) never actually started properly as the VM agents screwed up the process entirely meaning you have had no TV. Hope you are able to get it resolved!53Views1like0CommentsRe: Manhole cover in grass in front of property for dropped curb
By way of further info, we have seen topics on here where dropping a chamber lid has been quoted in hundreds of pounds all the way through to moving chambers and cabinets being quoted in 5 figure sums. Lids often have a load rating class written on them. What does the label say on top of the lid? Does it say G2 under the word Nynex? If it does, that may possibly reference Group 2 for the lid as per info below for load carrying capacity of chamber lids https://www.jdpipes.co.uk/knowledge/manhole-covers/bsen124-explained.html That does not, however, take into account the structure underneath nor the depth of the infrastructure that is beneath. If you post some wider pic's of the area you will, no doubt, get plenty more comments and suggestions and speculation on here. The only way you will find out for certain, however, is to engage VM to produce a quote.45Views0likes0CommentsRe: Delayed install, Virgin cancelled order and made a new order - can i still get automatic compensation?
The 66 days seems like the most realistic prospect of a claim based on what you have written. If you only went live on 24/1/26 though, VM does have 30 days in which to pay you what is due under the scheme. Maybe VM will pay up promptly and in full accordance with the scheme! I don't think you can rely on VM to provide you with any useful info ref missed visits. Firstly it is not in VM's interests to do so. Secondly in some cases that VM lost at the ombudsman (and were reported back on here) one of the main reasons for deciding against VM was it failed to present a coherent description of the sequence of events that had taken place during the installation (one topic described VM's evidence as being nothing more than a heap of screenshots and messages in no particular order which the adjudicator could make no sense of) Customers usually have a good case at the ombudsman when they can present a clear timeline of events along with accompanying evidence as to what happened and how/why VM failed to deliver the service on time. Here is a useful post from a previous topic on how to prepare for the ombudsman (if you end up having to go there) compensation for delay in broadband installation | Virgin Media Community - 5529046 You should start to piece together your own timeline, along with evidence, perhaps going back through your own phone logs and messages, emails, texts etc. If you need to access info from VM you could always put in a DSAR to get what you need https://www.virginmedia.com/help/dsar Finally, this forum is about to close next week to migrate and merge with the O2 community forum. There is no guarantee that any past info and topics on here will survive that move so, if there is any info you want to lift from here, you had best to it before end of today!Re: Junction cabinet in my hedge
Well, you seem to be tackling the issue at a fairly leisurely pace if the matter dates back as far as 2023. IMHO, the longer the problem drags on, the better VM's case for leaving things exactly as they are. Your last VM reply on here was a month ago with an offer to raise a complaint to the 'field construction complaints team'. What happened with that (I am guessing nothing whatsoever)? Reposting on here is unlikely to improve your situation as there is no mechanism on here to help fix your issue. The VM people on here can/will do nothing more than relay messages for you. Any comm's on here will, at best, just be sent into the abyss of VM internal communications, never to be seen again. As has been suggested on the topic earlier, you need to get proper legal advice to see what (if any) options you have. Edit: Crossed over with subsequent replies from the OP62Views1like0CommentsRe: Delayed install, Virgin cancelled order and made a new order - can i still get automatic compensation?
Can't recall a past topic on here where VM has cancelled a job then reinstated it shortly after. Here are some speculative possibilities based on a lot of other previous similar topics. Yes you are due compo as you have had a long delay from your original date of 19 Nov 2025. I would say you should be due two payments (as you have endured two VM installation delays), one covering 19 Nov 2025 to 8 Jan 2026 and the other 12 Jan 2026 to 24 Jan 2026. If VM is going to cease paying compensation (because your order is cancelled) it is supposed to issue a 'cease notice' (paras 36 to 39 in the OFCOM doc linked below). The cease notice cannot be issued less than 30 days from when your compo started and must set an end date no less than 30 days from the issue date of the cease notice whilst continuing to pay compensation. VM rarely follows the compo rules correctly in the topics on here and tends to try and freestyle its responses for individual customers who post on here. So, let's say 19/1/25 to 8/1/26 is 50 days (and we will pretend VM issued you with a cease notice for that failed installation), you would then be due a further 30 days beyond 8/1/26 making 80 days total. 80 days @ £6.24 = £499.20 Taking the second late installation, from 12 Jan 2026 to 24 Jan 2026 as 12 days that would be a further 12 days @ £6.24 = £74.88 Total becomes £574.08 (plus you add on a further £31.19 for each appointment where VM said you had to be in but failed to turn up without any notice to you) Alternatively, another argument might be, for practical purposes, you had one delayed installation from 19/11/25 to 24/1/26 which is 66 days @ £6.24 = £411.84 (plus any missed appointments) This is, of course, the theory of how things should work. This is a slightly unusual case and the outcome may be influenced by exactly what info you were told along the way by VM e.g. how long were you left hanging when the first installation was cancelled before you knew the next installation was booked and you had a new installation date. VM has to pay you compo within 30 days of your activation date so see what they offer. Chances are they will come up with a number much less than any of the above suggestions or they may try to avoid paying at all and offer you a 'goodwill' payment of a few quid (as we have seen in many past topics on here). View the links below to see some past topics on successfully claiming compo from VM. You will get an idea of how VM tends to operate in such circumstances. Unfortunately all of these cases had to go to the ombudsman to get what was owed Installation Delays from November 2025 to January 2026 – Urgent Help Needed | Virgin Media Community - 5689822 And have a look at VM's published info on the compo scheme https://www.virginmedia.com/help/billing-and-payments/automatic-compensation https://www.virginmedia.com/legal/fibre-optic-services-terms-conditions/automatic-compensation and the original OFCOM doc which is easier to read and does not contain any further clauses added by VM. https://www.ofcom.org.uk/siteassets/resources/documents/consultations/uncategorised/98684---automatic-compensation/associated-documents/industry-code-of-practice-for-automatic-compensation.pdf?v=326264 So, suggest you wait for a VM response to see what they offer by way of compo. Then decide on how you want to proceed after reviewing the compensation doc's and making your own calculations. Finally, don't be put off fighting for whatever amount it is that you think you are owed. If you read the similar past topics in the links above, you will see that VM threw down many roadblocks along the way but the ombudsman mostly sided with the customer either in full or in part. Good luck!Re: "Virgin" Calls Re Web/WiFi Issue
For unwanted landline calls, you could consider a call screening device such as trueCall https://www.truecall.co.uk/category-s/116.htm I don't have a landline anymore but, when I did, I used this device on the line. It cut the automated scam calls from 4 or 5 per day, at the worst point, down to zero. When someone calls, the device plays a message and tells the caller to press a key on their keypad and to state who they are. Only if they do this does your phone ring. Automated scam call diallers cannot complete this operation so the call never comes through. Real scammers know that someone with the device fitted is scam-aware so they never bother to follow through with their routine. Any numbers you have programmed into the device (friends, family etc.) ring straight through with no screening. There is also an answering machine built in and you can configure multiple combinations of screening to suit your own requirements.21Views0likes0Comments