goslow
Alessandro Volta
Joined 12 years ago
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Re: Email login - reset password
Each VM mailbox now has to be administered through its own 'My Virgin Media' login. While resetting a password you may also have to provide VM with a third party email address. What have you tried so far and what was the outcome (in regard to what happens when you try to reset the password, error messages showing etc.)?Re: Lost Blue Yonder Mail
If you are no longer a customer of VM broadband, VM is very likely in the process of deleting your mailbox Some important information if you have a Virgin Media email account | Virgin Media Community - 5607207 You need to get a new email address up and running ASAP and move over all your important services to the new email address while you still have limited access to the BY mailbox to receive security notifications from providers while you swap the email addresses over.Re: Sockets on the wall.
There is nothing to stop you connecting your VM hub direct to the supply socket on the right hand side box to see if it works or not. But the fact that you have the amplifier in place, and there is a further passive component connected to the supply side of the amplifier, suggests the previous customer had some sort of issue with signal level or quality. What description does it say on the opposite side of the passive device connected to the supply cable to the amplifier (the side we can't see of metal rectangular component under the arrow)?Re: Wayleave Authorization
In addition to the info from jpeg1, we have seen past topics on here where some carefully laid plans for cables have been agreed with a VM person in advance only for the cabling sub-contractor to turn up and do something totally different. The sub-contractors can turn up unannounced at any time so you may not be at home to supervise what they get up to. This wayleave document has been knocking around online for a while https://www.virginmediabusiness.co.uk/pdf/help-and-support/singleaccessagreementexample.pdf if VM is still using this, or similar, you should read all the T&Cs carefully as some of them are pretty onerous and not to the advantage of a third party neighbour. Understandable that you would want to keep on good terms with your neighbour but, once VM has the signed agreement, you will be at the whim of whatever VM or its sub-contractors choose to do.Re: Zeberdee bouncers
VM wants you to get in contact with a sales agent who will then try to upsell you more services than you might choose from a generic renewal offer. Do you have marketing options on in 'My Virgin Media'? If not, that can stop any retention calls. I have read past topics on here where customers have mentioned retention call backs only happened right at the very end of the 30 day cancellation period (by which time the customer had made other plans). In some cases a call back never happens.Re: Stop auto renew
Just for my own curiosity, is the ideal arrangement you are seeking an 18 month term with VM which ends automatically on the last day of the 18 month period at which point all your services are cut off automatically without any intervention from yourself so you only ever pay the 18 month discounted price and not a penny more?Re: Complaint: cannot raise complaint by web form
Have you checked your existing info against the automated service status number 0800 561 0061? This is supposed to give the most localised info. Any info you get from VM is nothing more than an estimate. If VM is acknowledging a general fault there is nothing that VM can/will do for you individually until the general fault is cleared. It is regularly mentioned (complained about) on here that customers can often book a VM tech visit only to find it gets automatically cancelled when a general fault in the area is identified. A VM person will reply to your topic, usually within a few days, and may tell you more but it might not be much more that you already know.Re: Stuck in Virgin Media Limbo – Can Anyone Help?
Have a read through the many similar past topics on here. There are hundreds of them and you will get an idea of VM's behaviours during some delayed installations. Beware of the 'provisional' installation date. This is something VM has invented to try to reduce payouts under the auto compensation scheme. https://www.virginmedia.com/help/billing-and-payments/automatic-compensation
