goslow
Alessandro Volta
Joined 12 years ago
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Re: Archiving emails to Mailstore
It's a fair point but the same argument could be made for anything that is stored in an electronic format. How long will any form of electronic archives/storage last into the future? If there are any documents in your email store that have such a very high level of importance they need to be kept indefinitely, they should not be stored solely in an email archive. You should make hard copies or extract documents/messages into another electronic format and back those up as part of a regular backup routine.16Views1like0CommentsRe: Complaint Closed Without Resolution or Follow-Up
nanis4495 wrote: I talked to a live agent via chat on the Virgin Media website and saved that chat history. In which case you can reject the complaint 'resolution' from VM. VM should provide you with a 'deadlock' letter and you can progress your case to the ombudsman using the process and timescales below using the evidence in your chat log. https://www.commsombudsman.org/our-process Alternatively, if you are still within your 14 day cooling off period, you can cancel everything. A VM person should reply here, usually within a few days, and may offer to look into the issue for you which might bypass all of the above. If you want to outline the discrepancies (without putting any personal info on the public forum) it will give the VM person something to go on when they do get here.34Views1like0CommentsRe: Landline sort of disconnects when receiving Facebook msg on mobile or ipad.
Can't offer any explanation for a possible Facebook link to the phone disconnection issue. Bit hard to think what that might be. However, when the VM rollout to connect phones via the hub was at its height, we saw very regular topics on here about landline users being cut off altogether mid call or suddenly finding that one of the callers could no longer be heard. Many reported that this was after a predictable/fixed period of time. Landline keeps cutting off after 15 minutes! | Virgin Media Community - 5448775 VoIP phone continually cuts out | Virgin Media Community - 5617793 In this topic Re: Landline keeps cutting off after 15 minutes! | Virgin Media Community - 5449966 one user foggy69 found that rebooting the hub cleared the issue. Sadly, the other past references I had recorded have been consigned to the dustbin of the forum archive. You could try some test calls with the mobile/iPad turned off. If you can make calls uninterrupted with the mobile devices off, the mobile devices notification issue deserves further investigation. If you still find the calls cut out when the mobile devices are off then you may have a similar issue to the ones mentioned above. Also see if the cut-offs happen after a particular period of time into the call (as mentioned above).21Views0likes0CommentsRe: Still no broadband service
You may possibly be in for a long wait. The slow speed of cable replacements and installations is a regular topic of complaint on here. The only thing you are entitled to is via the OFCOM compensation scheme https://www.virginmedia.com/help/billing-and-payments/automatic-compensation Keep good notes of everything as you go along, including links to evidence such as emails, texts, screenshots etc., to ensure you are paid the correct amount15Views0likes0CommentsRe: Removal of virgin box in front of driveway
parvez12345 wrote: How do i go about this? Who do I get in touch with to make that happen, thanks Try creating an enquiry here https://www.virginmedia.com/help/diversionaryworks/create A VM person should reply to your topic within a few days and may also offer to take your details.38Views0likes0CommentsRe: What's happening to this forum?
Your views on the ever-decreasing usefulness of the forum are on target. If I go to the main page for this 'Community Natter' forum Community Natter | Virgin Media Community I see the 'Start a discussion' purple button at the top of the forum page under the search box (I am using a web browser on a PC). If you are on a mobile device, the menu options might dump you to this page, for example Category: Chatter and natter | Virgin Media Community where you have to enter one of the forums to see the purple 'Start a discussion' button23Views0likes0CommentsRe: Use own Hub
VM will only allow you to use equipment that VM supplies to connect to the VM network. You can, however, put the VM hub into modem mode and use your own wireless networking equipment. Have you looked through some of the past Blink topics on here? Some claim to have got cameras connected with a variety of procedures/resets/switch on sequences.27Views0likes0Comments