goslow
Alessandro Volta
Joined 12 years ago
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Re: Problems with forum
The strange thing IMO is that while some of the original defects do seem to have been addressed, they keep getting replaced by new ones. As I log in just now, the notification bell shows new notifications and, when accessing it, it shows every single notification has been reset to unread. 'Fortunately' a further long time defect means that clicking one notification resets every notification as read. I have also noticed that when I click on a notification (e.g. for a 'like') it shows me a certain number of replies above the post (9 in the example below) but when expanding the topic there was actually only 2 real replies on the topic I have noticed something similar in the past where viewing the topic when not logged in does not show all of the topic replies unless I log in, when everything is shown. With a known set of issues it is usually possible to find workarounds but, when the problems are ever-changing, trying to use the forum is just an annoying trial of endurance trying to get things to work.Re: Managing Family Email Accounts
Each secondary mailbox (as-was) now has its own 'My Virgin Media' login from where the passwords can be reset. However, resetting the password will, vey likely, prompt VM's latest security changes to be enforced. These involve the mailbox owner providing a third party email address and generating an app password from within their My VM login. Anyone still using a VM mailbox (who still has access) would be better off putting their efforts into moving all of their online services over to a non-VM email address and then closing down their VM mailboxes IMHO.Re: Wireless BT4600 landline
From the manual the frequency range for that model phone is Radio transmission information Frequency range 1881.792 – 1897.344MHz Max power 158.49mW 22.0dBm so doubtful that is the source of interference. The Stream device appears to be wireless AC spec Log into the VM hub and see which frequency band the stream box is connected to (most likely 2.4GHz as it is likely to be a stronger signal) Use a wi-fi scanning app to look for neighbourhood congestion on particular wifi frequencies at 2.4 GHz. Try manually setting the hub wifi to use an uncongested 2.4GHz frequency from 1, 6, 11. Assuming you are not using VM pods, which require a unified SSID, you could try giving the 2.4GHz and 5GHz bands separate names and try joining the stream to 5 Ghz. 5GHz may be less congested, and may give you higher speeds, but the signal may not propagate in your home as well as 2.4 GHz if the hub and stream box are a long way apart. Your 5 GHz signal level may be lower than 2.4GHz at the Stream boxRe: Patio damage
Property damage topics get regular mentions on here such as Unexpected visit of cable installer who damaged my patio and installed box in the wrong place. | Virgin Media Community - 5376966 which sounds similar to your story. VM's response often seems to be to keep the complainant engaged in communication back and forward but without any actual repairs taking place. You can check with the ombudsman if they deal with property damage type claims (I don't think they do) https://www.commsombudsman.org/ Otherwise you may have to submit a small claim to cover the cost of repairs Speak to Citizens Advice for info on the process https://www.citizensadvice.org.uk/law-and-courts/legal-system/small-claims/Re: I want to move virgin internet from house to garden office.
What is it you are asking VM to do? Move the VM hub out into a garden office? How will you provide connectivity/wi-fi in your home if the VM hub is in the garden room? Most topics requesting this would be resolved by running ethernet cables from the VM hub out to the garden room and putting a network switch/wireless access point in the garden room. VM would not do that work but a local contractor (electrician, computer tech etc.) would.Re: Rough price on moving a pavement cable?
If the cable provides your neighbour's VM service it is better if you get the neighbour to get it moved. Communication with VM is generally poor at the best of times, even when you are a customer. As a non-customer you will struggle to engage with VM as you have no relationship with them (no account no., no means to bill the work etc.). Cabling work is routinely sub-contracted out and that it is a regular source of complaint on here due to long delays and poor project management which sometimes crop up when making changes. It used to be the case that it was routinely stated that VM customers would pay £25 for a non-fault call out (such as cabling changes) but I a saw a recent post on here that seemed to infer that was now for internal work only. A VM person should reply here within a few days to advise.
