goslow
Alessandro Volta
Joined 12 years ago
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Re: A Tale of Incompetence, Gaslighting, and Lies
Not entirely sure I would count that as a success. Your efforts on the phone today only seem to have added an extra week or so to your time with (and payment to) VM as you previously stated you sent the registered letter last week and then received VM retention calls so your call today appears to have cancelled your original 30 days notice by letter and reset it to start from today. Hopefully it all goes through as advised.95Views2likes0CommentsRe: RJ11 to BT cable.
If you have bought a BT plug to RJ11 plug in a 'straight' format, I think that is your problem. If you are using the VM adapter out of the back of the hub then a BT plug to RJ11 plug extension lead into the phone base, I think you need a 'crossover' cable (also called a fax/modem cable). Image below shows pins 2 and 5 on the BT plug connected to the centre two pins (3 and 4) on the RJ11 plug. https://rgbnetworks.co.uk/products/bt-2-pin-crossover-phone-cable If you remove the original RJ11 plug from the phone base and look at the lead and into the RJ11 socket on the base you should be able to confirm that it is the centre two pins in use on the RJ11221Views1like0CommentsRe: RJ11 to BT cable.
There should not be a distance problem with the lead but what cable exactly did you buy? I am assuming you bought RJ11 plug to BT plug but these can have different internal wiring configurations. On a phone extension cable you can sometimes see the colours of the internal cable cores. Pins 2 and 5 on the BT plug should connect to the centre two pins of the RJ11 plug. Also, some particular phone base leads may require a specific configuration which is different from the above so a generic lead may not work with a particular model of phone. If you already have a cordless system, you may be able to buy another satellite handset/charger base for your existing system. This would allow you to place the original base/handset next to the hub and use the satellite handset in the location where the original phone/base used to live.100Views2likes0CommentsRe: Anyone switched to a router/modem with better parental controls?
You should maybe have a look at what options are available for on-device parental controls. Microsoft, Apple and Google all have some kind of 'family' configurations which can be set up. I believe these function by a parental setting up a family group and then enrolling the child's device(s) into the family group. From there, the parental can apply controls which restrict the operation of the device.75Views1like0CommentsRe: Auto forwarding Ntlworld emails to Gmail
Further info on Google's recent changes here (if that is what you are referring to) https://askleo.com/how_do_i_route_my_email_through_gmail/ but, as the article mentions, setting forwarding to Gmail from a VM mailbox can also have its own problems if Gmail starts identifying spam being forwarded from the VM email address. As per suggestion from Adduxi, your best bet for any VM email address in the long run is to try to get rid of it by migrating logins and services elsewhere. Once done, have the VM mailbox deleted or, if it is a primary account, secure it and use it only for VM purposes.104Views0likes1CommentRe: Cables hanging off my house
More info needed. Are you a VM customer and are the cables those which provide your VM connection? Chances of getting VM interest/action increase if VM can match the work to an active VM account. Usual suggestion on here would be to post up some pic's of the problem for the VM forum team to refer on for action but this forum is operating in a twilight kind of condition at the moment before it migrates and merges with the O2 forum so VM reply times might be different to normal.147Views0likes0CommentsRe: Phone switch over. Please help
You are correct that VM should do reasonable modifications, at no cost to you, in order to make the switchover work. A VM tech will work up to first floor level. A VM tech will not run cables via complicated routes (climb on roofs, lift floorboards etc.). They will use surface mounted methods. It's not impossible they might be able to do what you want but the quality of what it looks like might be variable depending on who exactly turns up. If you have an existing phone socket in the vicinity of the hub the VM tech should be able to link the hub's phone socket to that and re-enable your phone sockets. VM's default position on here is to move the hub (because that is what most of their techs are capable of doing). There have been many past topics on here where a customer has wanted phone cables rewiring and the tech did not know how to do this (resulting in many visits for the customer until the 'right' tech turned up). A further option you might be able to do is to get an electrician to install some network cables from the attic to downstairs. You could then use a patching kit to patch the phone connection over the network wiring (this simply makes use of the network cable to carry a telephone signal rather than connecting a phone to your home network) https://www.run-it-direct.co.uk/bt-to-rj45-patch-kits/bttorj451S/ Using network cables to different locations means you can patch the phone connection where you want it. You also then have an option to connect network devices too. If you are installing one new network cable you could get the electrician to put in more at the same time and maybe give you some wired network connections for static devices like a TV (which are normally better and more reliable than trying to use wireless). A suitable external grade cable can be used for an outdoor cable route to minimise disruption inside the home. You should maybe try and borrow some cordless phones and see how well they work in the existing setup i.e. with the base station downstairs, can you receive a call in the attic room? If that works reliably, cordless phones may be your most simple option. You would place the base station in the attic with the hub and use cordless handsets around your home where needed (but this would be at a cost to you to buy the cordless phone system).16Views1like0CommentsRe: Water meter damaged by virgin media
Based on similar past 'property damage' topics on here, you are likely to find that (once you have made contact) VM keeps you engaged in endless communications back and forward but without any fixing actually taking place. If Thames Water has imposed a time limit on you to fix the leak, you might want to think about getting the leak repaired first of all then deal with VM afterwards by way of a claim for the damage.110Views2likes0Comments