goslow
Alessandro Volta
Joined 12 years ago
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Re: Old supplier not cancelled
Post up some photos of the damaged grass area. When a VM person gets to your topic (typically in a few days) they may offer to refer it on for an attempt at a remedy. You will have to go back through your order info and see how you opted to move to VM. We see a steady trickle of topics on here about OTS moves not being implemented correctly but it is usually hard to work out whether it is the gaining or losing provider to blame (because both simply blame each other!). Not sure how you have emailed a VM complaint because AFAIK there is no direct customer service email. VM's complaint processes are hopeless (read the many past complaint topics on here) and it is very likely your complaint will be closed down with a gobbledegook 'resolution' and with no reference to you. If you believe VM has messed up the OTS, you can then escalate the VM complaint to the ombudsman via the process below https://www.commsombudsman.org/our-process17Views2likes0CommentsRe: New customer - No phone line?
Go back over your order info and double check what you ordered and whether it matches what VM has actioned for you. Any new VM landline would be via the TEL1 socket on the back of the hub and VM should supply the adapter for this. I am no longer with VM and am in a former NTL area served by coax cables. If I browse through new packages on the VM website, I can find no option that offers me a landline as part of a new package. I wonder if VM is no longer offering new landline connections via the old telephone network prior to its closure. If your Sky service is closed, and your landline number has not ben ported to VM, your original number is at risk of being lost while it is not associated with a new account/service.16Views0likes0CommentsRe: Wrong Cable for router
You have an adapter already screwed into the bit of cable coming out of the wall by the look of it. Unscrew that adapter and replace it with this one (also available from the likes of Toolstation, Screwfix etc.) https://www.diy.com/departments/slx-coaxial-connector-19mm/5028422001905_BQ.prd then push fit the other cable, in your hand in the pic, onto the end of the new adapter. If you want a proper wall box fitting, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket.36Views1like0CommentsRe: Issues accessing my virgin.net emails
Ombudsman process is explained here https://www.commsombudsman.org/our-process Put a complaint to VM in writing https://www.virginmedia.com/help/complaints See if this past post from Cardiffman282 helps ref the online complaint form (although it looks like you need a VM login to use it) Unable to make complaint RE: Offensive Offers | Virgin Media Community - 5618272 Raise the matter via email with the person (officer) shown at the bottom of this page https://www.virginmedia.com/legal/privacy-policy Raise the matter via email with the team shown under the power of attorney dropdown below https://www.virginmedia.com/help/accessibility Raise the matter with the ICO (suggest doing that by phone since time is not on your side) https://ico.org.uk/make-a-complaint/data-protection-complaints/ One of the above may help, or none of the above may help, but some have had varying degrees of success in past topics through some of these routes (although admittedly VM's approach now does seem to be a flat 'no' to all requests for help in regaining access to mailboxes) I am assuming that you are not a VM broadband customer (which may allow you some options) and it is a legacy virgin.net account you have lost7Views0likes0CommentsRe: Never-ending installation
Steve5011 wrote: This is unbelievable for a major company to just abandon their customers with no communication and not complete a simple transfer of broadband when moving home. Unfortunately this is routine, as reported in the topics on here. It's due to a dysfunctional contractual arrangement between VM and its cabling sub-contractors. We have seen endless topics on here where VM has no idea at all about the status of the job nor the activities of the sub-contractor. The claim that 'they are coming today' is based on the fact that VM's order management system just keeps incrementing the date one day at a time in the absence of any other information. This is all the call handlers know and can see hence that is what they tell you the customer. Totally mind-blowing that a large corporation could operate in this way but topics like yours have been posted on here for years. You should be eligible for compensation for the delay https://www.virginmedia.com/help/billing-and-payments/automatic-compensation Keep detailed notes of everything that happens, along with evidence such as texts, emails etc. to ensure you get paid the correct amount.Re: Waiting for the refund cheque for 4 months
Have you gone through the VM formal complaint process yet? If not, do so. https://www.virginmedia.com/help/complaints This will allow you to escalate to the ombudsman via the process and timescales below https://www.commsombudsman.org/our-process31Views1like0CommentsRe: Moved, not getting what I agreed
Forum topics regularly describe instances of VM 'confusion' to do with home moves and package changes. A VM person should reply here in due course and may offer to look into it for you. Depending on the outcome of that, you may want to make a DSAR to collect evidence of how your new package was agreed and what offer was made during the process https://www.virginmedia.com/help/dsar19Views1like0Comments