goslow
Alessandro Volta
Joined 12 years ago
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Re: Irresponsible Virgin Media/O2 driver
It would be very surprising if VM was to grant you what you want outside of its usual complaint and legal channels. VM has nothing to gain by doing so. IMO, the advice from Tudor, earlier in the topic, was spot on. You may potentially harm the outcome for yourself by direct communication with VM.37Views1like0CommentsRe: Remote Reboot/Restart of Hub
From a distant memory of a similar past topic, IIRC, the VM people on here used to be able to restart the VM hub but I don't think they are able to do that any more. Could be wrong though! It can take up to several days for a VM reply on here. Edit: See topic below from earlier in the year Can Virgin remotely reboot router in modem mode? | Virgin Media Community - 561901033Views1like0CommentsRe: Out of Contract
By what means did you 'look at my options'? If you looked at ready-made 'offers' from VM, there should not be too much surprise in whose favour those are weighted. If you want to renew with VM, you need to do your research and look at what else is available in your area. Go into any negotiations with VM armed with that info. You will then know whether any negotiated deal offered by VM is any good or not.19Views0likes0CommentsRe: Virgin did not inform BT of cancellation
There are regular complaints on here about OTS not working properly (both joining and leaving VM). It is a process which still has a few issues to resolve. VM's web page on OTS is here https://www.virginmedia.com/the-edit/glossary/what-is-one-touch-switch If you were in the OTS process, your previous supplier should have sent you disconnection info (inc things like final payment info etc.). Did you get that from BT? If the OTS process fails, then I believe there should be compensation due. VM is responsible for handling the changeover but the two suppliers may need to decide between them where the failure happened (naturally they are likely just to blame each other). You will probably need to submit a formal complaint to VM which will allow you to escalate the matter to the ombudsman if OTS has failed in your switchover and cost you extra. A VM person should reply to your topic, usually within a few days and may offer to look into it for you.22Views2likes0CommentsRe: Un paid bill after contracted ended.
There has been no shortage of past topics on here about VM failing to cancel services when instructed to do so, so much so that OFCOM is supposedly investigating VM for this https://www.ofcom.org.uk/phones-and-broadband/switching-provider/cw_01275 Unfortunately it is your friend who is on the hook for the issue as the account is in his name. He needs to find out what the debt relates to and deal with VM as the account holder. Sometimes VM fails to close the account properly and/or the final bill is unpaid. If VM has continued full billing from early this year, the amount of money involved is going to be a lot more.7Views0likes0Comments