goslow
Alessandro Volta
Joined 12 years ago
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Re: Pls just fix my wifi 😩
Find somewhere to get a mobile signal then try the automated service status number 0800 561 0061 to check for any faults in your area. If your local street cabinet has been damaged by a car, you might be in for a long wait. If you have a loss of your VM broadband service, you should avoid calling it wi-fi when dealing with VM. Some VM 'confusion' may result if you do that.19Views0likes0CommentsRe: No internet since 5AM
If you have an outage, it is always worth trying the automated service status number 0800 561 0061 first of all to check for any faults in your area. If a fault is reported, there is not too much point in wasting time/effort trying to make contact with VM.34Views1like0CommentsRe: Missing power adaptor for ONU box
VM should supply all the equipment you need for the connection. You should not have to source any equipment yourself to complete the setup. In past 'missing parts' topics on here, it has sometimes been quicker/better to book a technician installation to complete the installation rather than trying to source the missing parts. Some of those past exchanges on here have gone on for a long time with VM sending out the wrong items. If your Quick Start has failed (because of VM) you should not have to pay for a tech visit and you should also be entitled to compensation which VM classes as a fault for a failed Quick Start so the higher day rate of compo applies (£9.98 per day after the payment trigger time has passed) https://www.virginmedia.com/help/billing-and-payments/automatic-compensationRe: Auto compensation not received for full outage
VM gets two full clear working days to fix a fault before any compo starts. Thereafter the compo applies to full calendar days. Also, how did you report the outage to VM at the start? There are regular topics on here about VM not paying what is due under the compo scheme but also the scheme may sometimes not pay out as much as expected depending on exactly what timings and days of the week are involved.36Views1like0CommentsRe: Email nightmare!
Is the inaccessible mailbox a virgin.net address (don't post your email addresses on the public forum though)? When you are using webmail, are you using the VM email address as the user name or has VM required you in the past to provide a third party email address to use as the login name? What happens if you send an email message to the inaccessible mailbox? Do you get an 'undeliverable' reply or does the message appear to go through (from the sender POV)? (VM staff don't usually reply here in 'Tech Chatter' a mod or VIP might move your topic to 'Email' to get a VM reply.34Views0likes1CommentRe: Battery backup for hub 4
This eBay listing (if it is to be believed) quotes plug spec's in the written description part way down https://www.ebay.co.uk/itm/144655379363 But note the current carrying capacity requirements of barrel plugs in this past topic Hub 5 dc barrel plug specs | Virgin Media Community - 5535594 As per Client62 though, your battery backup won't be much use for maintaining an internet connection if some other part of the VM network goes off in a power cut.19Views0likes0CommentsRe: Why are Virgin Media refusing to cancel my contract renewal
When you join VM, you enter a permanent contract which only ends when you give notice to cancel. It will be your minimum term period that ends in October (most likely along with certain discounts). It has been regularly stated on here in the past that the most notice period you can give is 60 days. The claim that this might vary depending on who you speak to is just a typical inconsistent muddle of VM 'confusion'. The most reliable way to cancel does seem to be by writing in (and using a tracked postal service to confirm delivery). However, we have seen past examples on here where trying to give notice a long time in advance has resulted in services being cut off immediately (or just one service such as landline being terminated instantly). The customer then has had to go through the hassle of trying to reinstate those services again. You may do best to time your cancellation to around the last 30 days of your minimum term period. As long as your disconnection happens after your minimum term you should not receive any early disconnection fees. You also need to factor in when your billing periods are and when your direct debit (if you use that method of payment) goes out. There is always a final reckon-up at the end, which includes returning equipment so, even if you do get in your cancellation notice, it doesn't mean that all dealings with VM will cease for you on 18 October.19Views0likes0Comments