goslow
Alessandro Volta
Joined 12 years ago
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Re: Ongoing Severe Connection Issues Since Moving – No Engineer Access & Support Loop
The only reliable to register for compensation is to phone it in. But the compensation scheme applies to a 'total loss of service' of landline and/or broadband. No doubt (based on your description) VM will argue that you do not have a TLS but rather an unreliable connection. Are you running a BQM at the moment? https://www.thinkbroadband.com/broadband/monitoring/quality This will track your connection over time. Your mention of a long-standing area issue does not offer much encouragement as such problems can drag on. Has VM sent anyone out to investigate up to this point? Posting the stat's from your VM hub may be helpful but that might be better done in one of the technical forums where some of the forum regulars may offer to interpret the stat's for you. A VM person should reply here in due course, usually within a few days.17Views0likes0CommentsRe: Service unavailable at address
By way of an example, some past topics on here have mentioned reasons for refusal including no spare capacity in the street cabinets or over-subscription of the local network resulting in over utilisation problems by adding more customers. These won't necessarily be the same reasons for you but if VM is going to mark a property as unserviceable it would certainly help the customer understand if VM did actually provide a reason for refusal.Re: Netflix
The usual complaint on here recently has been Netflix standard being converted into Netflix standard with ad's (often when the customer was renewing on the basis of a 'keep everything the same' renewal offer from VM) You'll need a VM person to respond when they get here to your topic, usually within a few days.14Views0likes0CommentsRe: Help With Landline?
Can you reset your telephone password as below via 'My VM'? Memorial name | Virgin Media Community - 5563613 Also if you log into 'My VM' do you have a service status option with a button to run tests on your landline? A VM person should reply to your topic in due course, usually within a few days17Views0likes0Comments