goslow
Alessandro Volta
Joined 12 years ago
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Re: 5 month delay - install cancelled - compensation?
If you have already raised a complaint ref lack of compo, and VM has closed that complaint with a non-resolution, you can go to the ombudsman by rejecting the VM resolution. VM should provide you with a 'deadlock' letter to do this. VM has to pay you what is owed within 30 days of cancelling on you. It sounds like you have already read the compo in detail and you are familiar with the 'cease notice' which means VM has to pay what compo is owed up to the point they cancel on you plus a further 30 days beyond that. VM will gloss over the compo rules and reg's and will try to reduce what you are owed or eliminate it altogether so your next stop is the ombudsman via this process https://www.commsombudsman.org/our-process There have been numerous past topics on here where the customer has fed back that VM's approach is to grind you down in the hope you give up. But those same topics invariably end with the ombudsman awarding compensation (in some form) to the customer. A useful post is here compensation for delay in broadband installation | Virgin Media Community - 5529046 where the customer faced similar issues but got the compo in the end.21Views2likes1CommentRe: VM IT Staff
FatSam wrote: Ultimately, the best solution for people like me is to register a domain and pay for email hosting. The cost of which can be met by leaving VM entirely and switching to a more competitive deal whilst having a professional-sounding email address (I am a contractor, a decent-sounding email address name is important to me) You are quite right. I would agree this would be the best approach for your situation. I have done this myself in the distant past and I have had very reliable email service since. Switching contacts and services to a new email provider does take time but chipping away at it over time gets the job done eventually. You will then enjoy a reliable email service after that and, as a bonus, will be able to switch broadband providers more easily. VM has always argued that email is a free add-on and not part of its core services.32Views0likes1CommentRe: Will I ever get my install??
AFAIK, this is still the record for a delayed installation 18 Months later no connection 27 cancelled appointments now " we can't bring Virgin Media to your area" | Virgin Media Community - 5338162 Hopefully you still have your previous connection in place while you wait.20Views1like0CommentsRe: Imap not working on W11 laptop
I've had all of my domestic admin tied up in Outlook (the paid MS Office version) for 20+ years inc. email, contacts, calendar and had moved from version to new version as each came out. So no small move on my part to ditch it for Thunderbird. I found Thunderbird super simple to set up. Calendar migrated over easily. Contacts required faffing about to match field headings. I left all past Outlook emails in an archive and started fresh with an empty mailbox on Thunderbird.8Views0likes0CommentsRe: IMAP issue
Gareth_L wrote: Apple and Microsoft have recently updated their settings. which in turn has deemed customers' email addresses as unsecure. I imagine the many people posting about this issue on here would find it very helpful if VM published a statement on what exactly the issue is and what (if anything) can be done about it (both short term and long term).192Views5likes0CommentsRe: Digital ID Cards
We all have the component parts of a digital ID albeit they currently exist as largely separate entities for separate purposes. The gov't OneLogin will unify (is unifying) all of them for each individual for future storage in the UK Gov digital wallet along with biometric info to be accessed via a smart device.53Views0likes0Comments