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Access denied and green arrows flashiing

Kingkk
Tuning in
  • My internet cut off today morning   and after many reboots, my router, which is in router mode, now says access denied. How do I fix this as I suspect community support has very limited access for this?

 

This is 5th month and not new connection. Did all reboot hard reset...

Any pointers pls.. Have booked a technician for tomorrow 

Thanks

1 REPLY 1

Ilyas_Y
Forum Team
Forum Team

Hey @Kingkk Thanks for reaching out to us on the Virgin Media forums. 👋🏼

I'm sorry to hear about the issues with the broadband connection you're having.
Has this issue now been resolved with the engineers appointment?

Let us know.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

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