Forum Discussion

markrp's avatar
markrp
Joining in
24 days ago
Solved

Replacement Hub 3.0 internet blocked: 'access denied'

My Hub 3.0 hit the solid red light / overheating problem so I've been sent a replacement Hub 3.0 but when I plug it in and log into the admin page it reports that the internet connection is blocked and shows an "Access Denied" message.  The LED on the front shows a solid white light.  

When I plug my old router back in then everything works fine (apart from the red light).

Does the replacement Hub need to be activated by Virgin before it will be recognised? 

 

Broadband
Hub3
replacement

3 Replies

  • Client62's avatar
    Client62
    Alessandro Volta
    24 days ago

    Yes .. Call the VM activation number on - 0800 953 9500

  • markrp's avatar
    markrp
    Joining in
    23 days ago

    Thanks, all sorted once I'd given them the new router's MAC address

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    21 days ago

    Hello Markrp.

    Thanks for your post.

    We just wanted to check and see if your Hub is now online? Hope the excellent advice given by Client62 helped.

    If we can help with anything else, please let us know.

    Gareth_L