roy247
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Re: Performance affected by cable length
What issue or issues are you having with the longer cables, is it affecting both the TV and hub or just one or the other. Why did you have the longer cables made up if they are just coiled up. I would have thought the engineer would have checked the signal levels after making up the cables if they were in use or were they an option for the future.59Views0likes1CommentRe: Is it possible to link Stream box to 360?
Pretty sure you will keep the 3 flex(stream) boxes if you get a 360 main box, apart from making it easier for the engineers, they would have to run coax cable to the mini boxes for live TV, you can only have 2 360 mini boxes where I believe you can have up to 5 flex/stream boxes.42Views1like0CommentsRe: Recordings Buffering on Playback
As you have a mesh wi-fi network the first question is have the mini boxes ever worked with the mesh system without buffering or are they the new stream / flex boxes without a coax cable. As you don't say live TV is affected they are probably the mini boxes.38Views0likes2CommentsRe: Recordings gone
If the 360 has deleted your recordings and planned recordings it's a sign that the box is faulty, especially if it does it more than once. You could try a factory reset of the 360, and if you haven't got any recordings you might as well go for the format disk option and if or 'when' the box deletes everything again then try phoning Virgin's bot support which I believe from other posts that's all you get. The other option is to wait for one of the forum team to respond which might be 2 to 3 day's. Make sure the Auto delete option is set to off, it probably already is and shouldn't affect planned recordings but you can check by doing the following; Press Home > Recordings > Recorded > View All > Manage Storage > Enter your pin > Auto delete when space needed > Set to Off.32Views1like1CommentRe: Tivo upgrade
You are going to need the box replacing as it's the old tivo, if you haven't got the hub 3 or newer then you will need your hub also replacing. Assuming you have gone past your new contract start date then it sounds like your update hasn't been processed correctly so would either need another call to Virgin or wait for one of the forum team to respond which might be 2 to 3 days. If you call Virgin you could try selecting the leaving option to see if you can speak to someone, if your hub isn't close to your TiVo box you might want to ask for a manned installation because the hub needs to connect to the 360 box either by wi-fi or ethernet cable, ethernet cable always being the preferred option.11Views0likes0CommentsRe: CS2122 - recordings not playing
Not seen that error message before, how is the box connected to the hub wi-fi or ethernet cable, the 360 relies on the connection to Virgins servers for the data with the recordings held on the 360 box. Do you have any problems with pausing and rewinding live TV to rule out a possible hard drive problem. If you have tried rebooting the box by turning the power off and on with the switch on the back of the box and that doesn't help try a factory reset using the keep recordings option. You might need to wait for one of the forum team to respond which might be 2 to 3 days.78Views0likes0CommentsRe: Tivo upgrade
Just to add to japitts answer if you are just going from a V6 to 360 software you will receive a new 360 remote and the app to convert should appear either on the Home page or in the apps and games. Once the app is sent to the box it will automatically update after around 5 days if you don't manually select the update but you do need the 360 remote. Does your new contract actually state 360 as opposed to TiVo V6.101Views1like5CommentsRe: All recordings gone from V6 box.
If the 360 has deleted your recordings and planned recordings it's a sign that the box is faulty, especially if it has done it more than once. You could try a factory reset of the 360, and if you haven't got any recordings you might as well go for the format disk option and if or 'when' the box deletes everything again then try phoning Virgin's bot support which I believe from other posts that's all you get. The other option is to wait for one of the forum team to respond which might be 2 to 3 day's. Make sure the Auto delete option is set to off, it probably already is and shouldn't affect planned recordings but you can check by doing the following; Press Home > Recordings > Recorded > View All > Manage Storage > Enter your pin > Auto delete when space needed > Set to Off. Another test you can do is pausing and rewinding live TV to check the hard drive if you have problems doing that then the box is definitely faulty.13Views0likes1Comment