roy247
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Re: Ultra HD channel
When you say the Ultra channel isn't showing the programmes are they greyed out so you can't play them or they just don't play. Is your HDMI chain, TV, soundbar if you have one and HDMI cables all HDCP 2.2 compliant, cables need to be at least HDMI V2.0. Do you have Sky Sports UHD or any other UHD channels that all work and it's just the Virgin ultra channel that doesn't.51Views0likes0CommentsRe: Virgin 360 is appalling
It records a completely different program to the one I’ve set, (I was actually watching a TV program late night, pressed record and went to bed, and when I got up the next morning it had recorded something completely different.) "If the programme was repeated the 360 software will make a complete recording of the programme you were watching as opposed to having a partial recording." When I login into iPlayer, next time I go to iPlayer, it wants me to login with a QR code all over again. This has happened to me several times in one week. Logging straight back in is about 50% effective. "If the box is set to fast start or active start and not switched off at the plug this shouldn't happen and might be an indication of an old V6 box that hasn't taken well to the 360 update, a fairly common problem" In addition, there are all those facilities I used to have that are no longer available. I used to be able to: Pause and go forward in slow motion "Press the pause button and then the >> button next to the pause button" Go forward on record recordings or paused TV 15 minutes at a time. "You can use voice control and say back or forward 15 minutes" Watch at accelerated speed with Sound. "That is a TiVo patented feature and the only one I miss." Fast forward and when I press pause, it would jump back slightly so I hadn’t overshot what I was looking for. "Another TiVo patented feature. Move the TV guide forward in two hour blocks. "Pressing the > button next to the OK button seems to move it on 2 hour's" Revert to the previous channel I was watching, with one click of a dedicated button. "Pressing the TV button to the right of the Home button does this, unlike the V6 the 360 doesn't buffer the last channel so you can't keep switching between the 2 and rewind unless you set them to record and then rewind. Subdivide my recordings into movies only, or partially watched. Recover recordings which I had deleted recently. "No undelete option available and will never arrive due to the way the software works, physical recording on the box and the info on Virgin's servers, been asked for years." And the remote control had dedicated buttons for, “info“, “subtitles,“ “my recordings” "For info press the '...' button you can also use this to turn subtitles on and off if available, you can also use voice control and say subtitles on/off and say recordings to take you to your recordings.1View0likes0CommentsRe: 360 Box Availability
A faulty box should be replaced with an identical box, either a V6 or 360 box, if the 360 has been replaced with a stream box then MUTV isn't available AFAIK, is the box that has been replaced the main box or a secondary box The old TiVo boxes were originally replaced with a 360 mini box as part of the update to 360 and are now being replaced with streaming boxes but if your BiL only had the one box and it was updated to 360 it should be replaced with a 360 box. Best to wait for one of the forum team to get back to you.160Views0likes3CommentsRe: Virgin Hub 3 constant red light
Is your network connection still working, if it isn't then the quickest way to get a hub replaced is by calling Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.41Views0likes0Comments