ContributionsMost RecentMost LikesSolutionsRe: Get bills older than 12 months As you receive the bills by email why not just archive them away to a Virgin folder. I would have thought it would be the easiest way to access the bills again should you need to rather than signing into Virgin and accessing them again. Re: Any help with my very slow (1 GB) internet would be appreciated. The wall box doesn't have a phone connection that is on the hub and you should have a small adapter cable to connect your landline phone to the hub and the FM connection should have a terminator fitted so it's not an open connection. Is your PC connected directly to the hub or is there any internal extensions that your PC is plugged into. Years ago when more than 100mbs became available I was still limited to 100 mbs because there was a bad connection in one of my house internal sockets between the hub and where my PC is connected. Also try running Speedtest using wi-fi on a device to see how that compares. Re: Virgin 360 'Upgrade' The automatic update should only happen if you accept to update, the update is then downloaded to the box, you then have around 5 days to watch any recordings and update the box when you are ready. After 5 days it will be updated automatically. Re: Request a new 360 Remote Have you tried the Virgin help page to try and order a remote, if that doesn't work one of the forum team should respond in a couple of days. https://www.virginmedia.com/help/how-to/tv/issues/remote-issues/replace-remote Re: 360 Box Availability It might be helpful if you confirm what virgin package your brother in law has, his deal might be different to your deal. Is it missing 526 completely or just grayed out because your not subscribed. Re: Apple TV Streaming App has stopped working, but all other Apps are working Make sure you use the "keep recordings" option, Re: Ultra HD channel As I said before "Is your HDMI chain, TV, soundbar if you have one and HDMI cables all HDCP 2.2 compliant, cables need to be at least HDMI V2.0." If you don't have any of the other UHD channels can you watch any UHD content on iPlayer. Re: Ultra HD channel When you say the Ultra channel isn't showing the programmes are they greyed out so you can't play them or they just don't play. Is your HDMI chain, TV, soundbar if you have one and HDMI cables all HDCP 2.2 compliant, cables need to be at least HDMI V2.0. Do you have Sky Sports UHD or any other UHD channels that all work and it's just the Virgin ultra channel that doesn't. Re: Virgin 360 is appalling You won't be able to get Sky Q https://www.sky.com/tv/sky-q https://www.cordbusters.co.uk/new-freely-boxes-tivo/ Might give you some options. Re: Virgin 360 is appalling You might find this useful https://www.virginmedia.com/help/how-to/tv/using/using-the-remote