Virgin Media Community

Open DNS Resolver Vulnerability

Hi there,I received an email from internet-security@virginmedia.com yesterday stating that a device connected to my home network had been identified as having a potential Open DNS Resolver (ODNSR) Vulnerability.Long story short, I think I’ve managed ...

So I have ftth but not seeing 2gig option.

So I have ftth it was installed just before the hub5x was deployed. I was told to request one when they come out as I am on the ftth networkCheers Tom.

Contract renewal email

I recieved an email on the 3rd of May stating that my contract was soon expiring. It said I had an exclusive offer, which I read through an accepted. I then recieved pre contract emails stating what I've got, how much for and how long for. TV,Broadba...

Ordered yesterday, changed mind?

Hi, hopefully someone can help me...I ordered online yesterday to switch to Virgin...but after reading all the horror stories on getting Virgin installed or cancelled I've changed my mind, how do I go about cancelling it completely, Thank you

password

why is it your system keep changing my password every 3 days this is been going on since when there start using none virgin email to log ini been customer over 23 year i think i am going to leave because rubbish look lawyer customer and dont have a 2...

Free upgrade from H3 to H4. H4 didn't turn up as promised

I received an email from VM offering me a free upgrade of my H3 hub to H4.I duly applied and picked a delivery date of the 13th of May.My confirmation email said it would be delivered between 07:00 and 21:00 on the 13th.After staying in all day, noth...

VM full fibre has 200+ ms latency on download stream

I got this new connection set up by VM and ever since I have a 200-400ms latency on download.I had my hup replaced from Hub 5 to 4 and strangley enough the lateny reduced to 100-200ms.Still not ok for me as it makes gaming impossible and even video c...

Leaving Broadband & TV Wants To Connect To VM WiFi Network

I'd told a VM rep that as out of broadband contract I wanted to leave VM broadband after 25 years with them. This was around a week ago. Nobody has acted on my request and next bill does not reflect my request to leave.Today engineer came and install...

1Gig Upgrade - received Contract Information Sheet over 2 Weeks ago but no Action since

I went ahead with the online (in my account) offered upgrade to 1Gig and received the contract information sheet by email soon afterwards on 30th April 2024. However, nothing has happened since, not even "the works order" has been placed according to...

Speed upgrade

I too seem to be losing out on speed, I was called by Virgin Media to see if wanted to upgrade from M125 package to M500 with the deal offered, so agreed to the change. i thought more speed great, so I did a few test speeds and only getting about hal...