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Andrew-G · 24-03-2023

There's a steady stream of people reporting hacked Blueyonder and NTL email accounts - 162 threads in the past month that include the word "hacked". Given the pretty low numbers of users still using BY and NTL emails, that's pretty worrying. At any ...

Andrew-G · 04-02-2023

I've just got my equipment returns packaging....<drum roll>....and it is..............a plastic bag and a label. No box. A spanner that's in a tiny bubble wrap bag that it doesn't need, and said bubble wrap bag is far too small to fit the hub in. ...

Andrew-G · 12-12-2022

First up, if you don't already know what a BQM is, then this thread is probably rather techy and of no interest.Most of the BQMs we see in the forum are where there's a problem. The few we see that are not are a small handful of forum regulars who p...

Andrew-G · 09-12-2021

A question for any technical experts: When two devices are connected by ethernet, the router and the device negotiate the protocol used, which in general use means choosing either a 100 Mbps speed or 1,000 Mbps. We mostly all know this, and that some...

Andrew-G · 17-10-2021

For those who enjoy such things, this is interesting:https://www.ispreview.co.uk/index.php/2021/10/virgin-media-o2-uk-conducts-third-2-2gbps-broadband-trial.htmlSome of the comments are interesting too (and a shout out to those VM forum regulars who ...

Andrew-G · 30-08-2023

Yorkist, Whilst most of what you say is correct, I believe you're incorrect about companies having to use a lawyer (and especially a barrister) to represent them in a case using the small claims track. They definitely can, but unless there's excepti...

Andrew-G · 17-07-2023

@ALF28 wrote:It should be simple to automate cancellation in the online account?Of course it should be, and there's no technical reason why VM can't do it through My Virgin Media. But why would they do that? They've made leaving difficult for many ...

Andrew-G · 14-07-2023

And cancelling by letter worked fine for me, as my history shows I've always pointed that option to people here. But the point is that the company ENCOURAGE people to contact them by phone as the primary and (supposedly) quickest channel to cancel, ...

Andrew-G · 14-07-2023

@goslow wrote:A big fat fine doesn't seem to be first choice in the ICO's proposed new approach to enforcement thoughhttps://ico.org.uk/about-the-ico/media-centre/news-and-blogs/2022/11/how-the-ico-enforces-a-new-strategic-approach-to-regulatory-acti...

Andrew-G · 26-04-2023

MrHalfAsleep: "Lots of whitespace on a desktop 'cos peeps like mobile phones."You've looked at the mobile experience? Admittedly no white space, but experience is different yet as bad as desktop, just in different ways. Surely I can't be the only p...

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Looks like ISP email security has been compromised?

Returns packaging inadequate: A suggestion

What is your (non-fault) BQM like?

Ethernet connection speed negotiation

Further VM 2.2 Gbps field trials

Re: Can I make a claim again virgin in the small claims before the ombudsman?

Re: Breaking: OFCOM investigating VM over difficulty cancelling VM contracts

Re: Breaking: OFCOM investigating VM over difficulty cancelling VM contracts

Re: Breaking: OFCOM investigating VM over difficulty cancelling VM contracts

Re: Introducing the new Virgin Media Community