Speed upgrade

[victorm1]

I too seem to be losing out on speed, I was called by Virgin Media to see if wanted to upgrade from M125 package to M500 with the deal offered, so agreed to the change. i thought more speed great, so I did a few test speeds and only getting about half the speed so was wondering how long will it be before getting the other half?.

[jbrennand]

Your speeds are set as per the info in the Hub's "configuration data" page in its settings - take a look in yours first.

How are you testing your speeds?  See this old thread for some info on why I am asking

________________

If you think that you have a BB speed problem, then to check the speeds coming in to your Hub properly, and whether they match what you should be getting, You cannot rely on wifi tests, - only speeds "TO" the Hub and out on ethernet are usually guaranteed.
So, can you test speeds directly like this. If you expect >100Mbps then.... Connect a 1GB enabled computer/laptop (check network card is set to 1GB) , with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, directly to the Hub which you have put into “modem mode” (https://www.virginmedia.com/help/virgin-media-hub-modem-mode ).

Or go into the Hub settings and turn off/disable the wifi and also disconnect all ethernet cables from the Hub, except your one device. This ensures that NO other devices are connected
Test speeds at https://speedtest.samknows.com/ - or https://www.speedtest.net/ - try on 2 different browsers - as Chrome sometimes gives odd results.

If they are still low – boot your device into Windows safe+networking mode - to disable any potentially interfering software - and try again.
There are many posts on here (I have a list of ~30!) where QoS software, anti-virus, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.
Report back what that gets. For examples of why... see message 7 in the first thread and 9 in in the second and 3 in the third
https://community.virginmedia.com/t5/Speed/HUB-5-and-IGB-wifi/td-p/5088163

https://community.virginmedia.com/t5/Networking-and-WiFi/Slow-Ethernet-Speed/m-p/5060946#M484321
https://community.virginmedia.com/t5/Speed/Upgrade-from-M600-to-Gig1-no-speed-change-with-Hub-4/td-p...

[victorm1]

Thanks so much for all the info, unfortunately i do not have a device that i can plug an ethernet cable into, even my new laptop as no ethernet port and my android tv cannot handle any speed over 100 Mbps with ethernet plugged in, even with that i use wifi on my tv. I have found the virgin speed tester and used wifi on my laptop and got a speed of 300 Mbps. So i cannot really check my speed. So thanks again for your help.

[Client62 · Accepted solution]

300 Mb/s via Wi-Fi to the laptop or to the Hub ?

Try with ...

https://www.samknows.com/realspeed/

Once the test begins click on: Run full test to see all the stats.

The speed at the Hub should reflect your subscription.
The speed any WiFi device draws data at is limited by its data needs and technical abilities.

[victorm1]

Download Mbps 539                                                       Device {Laptop}  270 Mbps

Upload                53.6                                                                   Upload    53.8

Latency               10.2                                                                   Latency   14.6

Jitter                    0.70                                                                   Jitter        1.97

Packet loss           0.0                                                                    Packet loss  N/A

Well it seems i do get my full speed. thanks for that speed tester, put it into favourites for future use.

Thanks again.

[Sabrina_B]

Hi @victorm1. 

Thanks for the update on this, glad to hear that you now have your speeds. should you need us again please do reach out to us.

Have an amazing weekend 😎.

Sabrina