Upgrade from M600 to Gig1; no speed change with Hub 4

[Bluer]

Hi everyone,

We recently changed to gig1 on our Ultimate Oomph bundle and received a hub 4 that I installed myself (literally just followed the instructions in the booklet that came in the box and applied the our custom stuff of the old router), however nearly 2 weeks into the upgrade the speed has not changed at all. I've attached the results from SamKnows and the network information from the router.

Thank you in advance.

Daniel

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	330750000	-1.5	40.4	QAM256	25
6	178750000	-0.7	40.9	QAM256	6
7	186750000	-0.7	40.9	QAM256	7
8	194750000	-0.7	40.9	QAM256	8
9	202750000	-0.6	40.9	QAM256	9
10	210750000	-0.6	40.9	QAM256	10
11	218750000	-0.6	40.9	QAM256	11
12	226750000	-0.4	40.4	QAM256	12
13	234750000	-0.5	40.4	QAM256	13
14	242750000	-0.4	40.4	QAM256	14
15	250750000	-0.5	40.9	QAM256	15
16	258750000	-0.6	40.4	QAM256	16
17	266750000	-0.5	40.4	QAM256	17
18	274750000	-0.1	40.4	QAM256	18
19	282750000	-0.1	40.9	QAM256	19
20	290750000	-0.2	40.4	QAM256	20
21	298750000	-0.8	40.4	QAM256	21
22	306750000	-1.1	40.9	QAM256	22
23	314750000	-1.5	40.9	QAM256	23
24	322750000	-1.6	40.4	QAM256	24
26	338750000	-1.5	40.9	QAM256	26
27	346750000	-1.4	40.9	QAM256	27
28	354750000	-1.3	40.9	QAM256	28
29	362750000	-1.2	40.9	QAM256	29
30	370750000	-1.1	40.9	QAM256	30
31	378750000	-1.3	40.4	QAM256	31
32	386750000	-1.2	40.4	QAM256	32
33	394750000	-1.1	40.4	QAM256	33
34	402750000	-1.2	40.9	QAM256	34
35	410750000	-1.1	40.4	QAM256	35
36	514750000	-0.2	40.9	QAM256	36

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	40.366287	0	0
6	Locked	40.946209	0	0
7	Locked	40.946209	0	0
8	Locked	40.946209	10	0
9	Locked	40.946209	0	0
10	Locked	40.946209	0	0
11	Locked	40.946209	0	0
12	Locked	40.366287	0	0
13	Locked	40.366287	0	0
14	Locked	40.366287	0	0
15	Locked	40.946209	0	0
16	Locked	40.366287	0	0
17	Locked	40.366287	0	0
18	Locked	40.366287	0	0
19	Locked	40.946209	0	0
20	Locked	40.366287	0	0
21	Locked	40.366287	0	0
22	Locked	40.946209	0	0
23	Locked	40.946209	0	0
24	Locked	40.366287	0	0
26	Locked	40.946209	0	0
27	Locked	40.946209	0	0
28	Locked	40.946209	0	0
29	Locked	40.946209	0	0
30	Locked	40.946209	0	0
31	Locked	40.366287	0	0
32	Locked	40.366287	0	0
33	Locked	40.366287	0	0
34	Locked	40.946209	0	0
35	Locked	40.366287	0	0
36	Locked	40.946209	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

37

94

4K

1840

QAM4096

416

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

37

Locked

43

-1.4

423198775

31

[newapollo · Accepted solution]

Hi @Bluer 

The Primary Downstream from your network logs shows you are on the Gig1 tier, and  the realspeed screenshot shows that the hub is receiving the full speed.

How are you measuring the speed? Wired or wireless? Which device are you using? 

The following link (thanks @jbrennand )   details how to test your speed /Speed/Slow-Speed-on-1G-connection 

You should also check that your network is enabled for Gig1 - also try a new/different ethernet cable and ethernet port.

[Bluer]

Hi Dave,

I've investigated a little bit more and it turns out it was my settings on my desktop. I tested the same cable on my laptop and it was expected speeds, so then I performed a network reset in Windows and then ran TCPOptimiser, and after another restart following applying the optimised settings, I am now getting expected speeds.

Thank you for your help which prompted me to try more tests 🙂

Daniel

[newapollo]

Hi again Daniel,

Thanks for the update. That's great news 😄