So I have ftth but not seeing 2gig option.

[smithy01793]

So I have ftth it was installed just before the hub5x was deployed. I was told to request one when they come out as I am on the ftth network

Cheers Tom. 

[smithy01793]

So I am a fttp customer with 1gig service but I don't have the 2gig option to upgrade 

[Daniel_Et]

Hi @smithy01793, thank you for your post. 

Information on the rollout of Gig2 can be found in this thread here. 

Regards,
Daniel

[smithy01793]

Hi Daniel. 

So this confirms what I have all ready and what I asked. 

It states people on the full fiber network will be able to opt for the speed upgrade. 

I am in the full fiber network ie fttp. 

But I am not seeing the opportunity to upgrade 

Regards Tom 

[smithy01793]

Sorry I am in ftth. I have full fiber optic cable in my house right to the router with a small converter on the fiber cable to coax as the hub5x was not out when they did the ftth install. 

I was told when the hub5x comes out I should request one as I am the ftth network. 

Cheers Tom

Can you please sort this for me. 

[Tom_W1]

Hi @smithy01793 thanks for your reply - please let me look into this for you.

Please expect the PM from me to arrive shortly and respond directly when you can!
Many thanks

[Client62]

"a small converter on the fiber cable to coax as the hub5x was not out"

This reads like a good description of a more recent RFoG DOCSIS installation.   

VM publicity material does say 2Gig services are to be offered via XGS-PON.

[Roger_Gooner]

Gig2 is only available on the nexfibre network. It will become available on VM's network but there is no timetable yet.

[nodrogd]

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@smithy01793 wrote:

So I am a fttp customer with 1gig service but I don't have the 2gig option to upgrade 

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If you don’t have a Hub5x then you are in an RFoG area that runs on the older DOCSIS internet type services. The Hub5x is XGS-PON only, so will not work on these networks until they are migrated to XGS-PON operation.

[smithy01793]

Hay guys the fiber cable goes in to an attenuator that then has the screw connector to fit the hub5. 

It's just odd as I was told buy the installer that I could get a hub5x when they came out as he had to use a hub5 as that's all they had so there for using the anteater to make it work for the time being. 

But if I am on the older network then I was told the wrong thing