Forum Discussion

vander18's avatar
vander18
On our wavelength
11 months ago
Solved

ITVX fast forward option

Has the fast forward during adds on the ITVX application been stopped?

  • It depends which TV tier you are on, and also which set top box.  The fast forwarding through ads is only available to V6 and 360 customers that subscribe to the Mega TV tier, or the now obsolete Full House and Maxit tiers.

    Customers that subscribe to ITV X Premium can also fast foward through adverts, but due to licensing restrictions some shows and films will keep showing you adverts, even if you pay 

    The Live section on ITVX includes all of ITV’s linear channels, so watching any live program will still include ad breaks so you can't FF those programs.

  • newapollo's avatar
    newapollo
    Very Insightful Person

    It depends which TV tier you are on, and also which set top box.  The fast forwarding through ads is only available to V6 and 360 customers that subscribe to the Mega TV tier, or the now obsolete Full House and Maxit tiers.

    Customers that subscribe to ITV X Premium can also fast foward through adverts, but due to licensing restrictions some shows and films will keep showing you adverts, even if you pay 

    The Live section on ITVX includes all of ITV’s linear channels, so watching any live program will still include ad breaks so you can't FF those programs.

  • Jakelly's avatar
    Jakelly
    On our wavelength

    I am the same when I renewed my contract it changed to Mega TV and I can no longer fast forward the adverts on ITVX I could before I renewed.  I also am on 360.

    • vander18's avatar
      vander18
      On our wavelength

      I have contacted VM and the agent Jase has created a case.

      I will keep you posted.

  • japitts's avatar
    japitts
    Very Insightful Person

    Just tested fast-forward on my V6, I'm on Maxit TV tier and it still works on the lead-in adverts at least.

  • Have also just moved from Maxit to Mega and can no longer fast forward through the ads on ITVX. On 360 too.

  • Jakelly's avatar
    Jakelly
    On our wavelength

    Has anyone had an answer regarding this from anyone at Virgin Media?  I still cannot fast forward. 

  • No.  Looks like its Maxit and not Mega customers who can FF on itvx 

    • rrlaw's avatar
      rrlaw
      Tuning in

      Same issue here. The day my TV package changed from Maxit TV to Mega TV I lost the ability to fast forward through adverts on ITV X. The accepted solution is incorrect for me and others here.

  • Hi, we can confirm that Mega TV customers cannot fast forward through adverts on ITVX. Maxit customers will be able to do this.

    • rrlaw's avatar
      rrlaw
      Tuning in

      Thanks for the clarification. Very disappointing though as I was assured by customer services when I spoke with them that the only change between Maxit and Mega was the removal of TNT Sports and that the ability to fast forward adverts when viewing ITV X was still available.

    • Simonedwards's avatar
      Simonedwards
      Joining in

      Since I renewed my package on 2nd July 24 I can no longer ff through the ads on ITVX and I’m on the maxit bundle.

      • 1701-e's avatar
        1701-e
        Fibre optic

        No you've been moved to the Mega.  Have you got TNT sports still?