2gig option dissappeared
Hi, not sure if this the right section, but my contract is up next month. Last week I checked a few times over the week the packages available using my postcode/house number and the 2gig full fibre fttp option was there for something like £65 monthly with an option for an extra £5 or so to boost upload speeds, it was there every time I checked.
I checked again today and that option has dissapeared. Could a rep please find out for me if this option is available, I want to know as if it's not I'll move over to another provider. Thank you
Postcode is ST90DH
Just an update although kind of knew already as above:
Tested all addresses along my road on the online checker, and spoke to them all. Only those currently without virgin can get gig2. Those with virgin, are not allowed to upgrade. Not sure where the logic is in that. Personally I have given notice to end my contract when it's due in 4 days, and having a new package with BT/EE. Download speed is not as fast, but ping will be. And when openreach expand to my area, I'll sign up for full fibre with them. Had an email from Virgin saying sorry you're switching to EE/BT, give us a call to discuss our options. If they offer me full fibre gig2, like both neighbours either side of me can get, then I'll cancel the switch! If not, then Virgin will lose ~£100 monthly and have a permanently dead coax line in my garden.
Also had a Virgin engineer out today to replace a tv box. He also confirmed that Virgin won't upgrade current gig1 customers as they are already occupying an old line and paying as much money without needing to lay a new line. So if yoh really want gig2, just leave and sign up again in some months or go with another company.
Nice way to lose customers Virgin Media, been with you since you were NTL!