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The_Red_Silence's avatar
The_Red_Silence
On our wavelength
2 days ago
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Hello

My contract expires on November 24th. It was for 18 months. I'm looking to renew. But when I click on upgrade my package every time it says "Oops that page isn't available right now".

Tried retentions but they aren't as cheap as signing up for a new deal.

My question is when can I renew for a fair price please and when would upgrade options be available to me?

Thankyou 

  • Probably about 30 days before your contract expires. This is when you can give your 30 day notice, and you have control of the future , and VM will come begging to you ;) 

6 Replies

  • Mr_K's avatar
    Mr_K
    Knows their stuff

    Probably about 30 days before your contract expires. This is when you can give your 30 day notice, and you have control of the future , and VM will come begging to you ;) 

  • The_Red_Silence's avatar
    The_Red_Silence
    On our wavelength

    I'll keep checking but every time I check online or in the app I get the same response of this page isn't available right now so it would seem I don't currently have any options or incentives other than 350 meg Broadband becoming over £60 a month in November 😔

    • 1701-e's avatar
      1701-e
      Fibre optic

      Definitely wait until less than 30 days before expiry of current contract.  I tried everything and it only worked when I got the cancellation team and I've ended up on basically the same deal as now.  Check uSwitch so that you can quote rival offers.

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team

      Hi The_Red_Silence, 

      Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

      When it comes to renewing, the best offers are available when you're within the last 30 days of your contract, as mentioned by Mr_K. Depending on the discounts on your account, you may not be able to view the offers online and will need to speak to the team. 

      From time to time, we have special offers and promotions to welcome new customers on board. When this offer ends, the package price will revert to the standard package price for the bundle. Although they may not always be available to existing customers, that doesn't mean that you miss out once you've joined us. We often have offers and special deals on our services, or one-off promotions to make sure you carry on getting the value you'd expect.

      You'll receive an end of contract notification around 30 days before your minimum term ends and this will highlight some available offers at the time of printing. 

      If you're not able to see anything via My VM here, please get in touch with the team on 150 / 0345 454 1111 and they can go through a package renewal with you.

      Many thanks, 

    • jpeg1's avatar
      jpeg1
      Alessandro Volta

      The harder you try to renew, the worse deal you will be offered by VM. 

      Let them come to you!