Forum Discussion

Baileys's avatar
Baileys
Joining in
9 months ago
Solved

ITVX issues and live rewind not working

Upgraded to 360 and regretting it. 

The apps won't stay signed in, itvx is showing code ITV-1S-6006 which I've reported to them. The app won't play episodes, generally from the start or midway through something I'm watching (after the ad break). Also seems to be issues with Disney+ and YouTube.

We don't seem to be able to pause or rewind live TV either.

We are forever pulling the power cable out the back and plugging it back in to get it to work.

It all just feels like bit of a shambles and is getting REALLY annoying.

  • roy247's avatar
    roy247
    9 months ago

    If you can't pause or rewind live TV then you probably have a hard drive problem and will need the box replacing. I suspect that your recordings also fail, do you get any error codes.

    You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.

    When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.

     

  • roy247's avatar
    roy247
    Superstar
    9 months ago

    If you can't pause or rewind live TV then you probably have a hard drive problem and will need the box replacing. I suspect that your recordings also fail, do you get any error codes.

    You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.

    When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.

     

  • Baileys's avatar
    Baileys
    Joining in
    9 months ago

    Great thank you. We. Haven't recorded anything on it yet I don't think I so may record something and test it out. The box is quite old now so it wouldn't suprise me if it is the box that's the issue.

  • Steven_L's avatar
    Steven_L
    Forum Team
    9 months ago

    Hey Baileys,

    Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your TV services at the moment. I have been able to locate your account and can confirm that a new box would be needed to resolve your issues. The appointment can be arranged from here but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
    Kind Regards,
    Steven_L