Virgin Media Community

Resolved! Installation Date continuously pushed back

Hi, can anyone please help. I moved in to new house in Dec, book my Virgin broadband installation, date provided is Jan 6th.Changed to Feb 3rd - extra essential work needs to be carried out, they're sorryChanged to Feb 27th - extra essential work nee...

New box not working

Hi after a couple of weeks an engineer came today to re activate our old wall socket and install the box.All good been using it for a few hours.Turned it off to use a different plug socket and turned it on.After a few minutes some text comes up then ...

Seeing way too many errors

I have been seeing quite a lot of Pre & Post errors this last few weeks I only cleared this yesterday3.0 Downstream channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 331000000 6.7 41 QAM 256 25 2 139000000 9.4 42 QAM 256 ...

Signed up with wrong email address

I signed up with an email address I do not have access to by accident, this means I can't verify my account so can't log in what so ever. Is there any way to change this email address? Thanks

Email Issues - Any News?

As most if not all of us would know by now,we've all been having a week long issue now,wherby incoming emails are either VERY slow to arrive,massively delayed,or just haven't arrived at all,into our webmail inboxes.The moderators replied in multiple ...

Resolved! Red light on Virgin Media Hub

hi, I have a solid red light on my virgin media hub 3 for over 3 months. I’ve also been having issues with my WiFi dropping on a regular basis. I have called virgin media a few times and every time the advice is different by the technical people. I h...

Football on Sky Sports App

Recently when watching live football on the Sky Sports app on my IPad, having logged into it using my VM details, there’s no problem watching the live action but when trying to play one of the available ‘Key Moments’ highlights, I get the message ‘Au...

Dodgy engineer work

Bodge job by engineer, I have had my Internet less that 12 hours then it went out, followed the steps on the app and check wall connection, the engineer had snapped off one of the clips that hold the fiber optic cable in and just screws a bit of plas...

Tools for RG59 Push fit connectors

Hi,Home DIY'er but employed in Aviation industry as a tech so am 'on the spanners'.I need some extra cables and figured I would DIY. Do Vigin installers use a specific tool to push connectors onto coax prior to crimping F Pugs ?I have the RG59 Virgin...

Broadband Daily Dropout, RCS Partial Service, Loss of Sync

Hello VM,I've been having dropouts on my broadband multiple times per day for the past couple of weeks and my SH logs seem to match a lot of other people's issues with entries such as RCS Partial Service, No Ranging Response Received - T3 time-out an...