on 22-08-2020 08:20
I signed up with an email address I do not have access to by accident, this means I can't verify my account so can't log in what so ever. Is there any way to change this email address? Thanks
on 29-08-2020 15:31
Hi narataga,
Thank you for reaching out to us n our community, so I can try to help was this for Mobile for media services?
Regards
Paul.
29-08-2020 16:00 - edited 29-08-2020 16:01
Hi Paul,
This was for media services not mobile.
Thanks,
Narataga
on 05-09-2020 10:28
Thanks for confirming, have you been able to update this since your last post?
If not, I'll pop you over a private message now so we can update this.
Thanks, Emily.
on 29-10-2020 00:46
Hi, experiencing same issue, accidentally misspelt email on online registering for virgin account and now I can't verify it. can you help please?
on 29-10-2020 09:15
Hi Thurica,
Thanks for your post and welcome to our community.
Really sorry that there's been an issue with your email address, we can certainly sort this out.
I'll need to pop you a personal message and request some details, I'll do this now and I look forward to hearing back from you soon.
on 19-11-2020 21:37
Hi, same issue here. Set up broadband only package and used .com instead of .co.uk by accident. Thank you.
on 20-11-2020 11:53
Thanks for the post Tonilou92 and welcome to our community.
I'll pop you over a private message so we can pass security and correct this.
Thanks, Emily.
on 27-11-2020 18:51
I have also signed up with the wrong email address, can you help me please?
on 27-11-2020 19:07
Hi MelindaBrand,
Thanks for your post and welcome to our community.
Very sorry there has been an email address issue when signing up, we can certainly help.
I'll need to pop you a personal message and grab some details first.
I look forward to hearing back from you soon.