Virgin Media Community

[narataga]

I signed up with an email address I do not have access to by accident, this means I can't verify my account so can't log in what so ever. Is there any way to change this email address? Thanks

[Paul_DN]

Hi narataga,

Thank you for reaching out to us n our community, so I can try to help was this for Mobile for media services?

Regards

Paul.

[narataga]

Hi Paul,

This was for media services not mobile.

Thanks,

Narataga

[Emily_G]

Thanks for confirming, have you been able to update this since your last post?

If not, I'll pop you over a private message now so we can update this.

Thanks, Emily.

[thurica]

Hi, experiencing same issue, accidentally misspelt email on online registering for virgin account and now I can't verify it. can you help please?

[Emma_C]

Hi Thurica, 

Thanks for your post and welcome to our community. 

Really sorry that there's been an issue with your email address, we can certainly sort this out. 

I'll need to pop you a personal message and request some details, I'll do this now and I look forward to hearing back from you soon. 

[tonilou92]

Hi, same issue here. Set up broadband only package and used .com instead of .co.uk by accident. Thank you.

[Emily_G]

Thanks for the post Tonilou92 and welcome to our community.

I'll pop you over a private message so we can pass security and correct this.

Thanks, Emily.

[MelindaBrand]

I have also signed up with the wrong email address, can you help me please?

[Emma_C]

Hi MelindaBrand, 

Thanks for your post and welcome to our community. 

Very sorry there has been an email address issue when signing up, we can certainly help. 

I'll need to pop you a personal message and grab some details first. 

I look forward to hearing back from you soon.