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narataga
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Signed up with wrong email address

I signed up with an email address I do not have access to by accident, this means I can't verify my account so can't log in what so ever. Is there any way to change this email address? Thanks

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Paul_DN
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Message 2 of 15
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Re: Signed up with wrong email address

Hi narataga,

 

Thank you for reaching out to us n our community, so I can try to help was this for Mobile for media services?

 

Regards

 

Paul.

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narataga
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Re: Signed up with wrong email address

Hi Paul,

 

This was for media services not mobile.

 

Thanks,

 

Narataga

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Emily_G
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Re: Signed up with wrong email address

Thanks for confirming, have you been able to update this since your last post?

 

If not, I'll pop you over a private message now so we can update this.

 

Thanks, Emily.

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thurica
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Message 5 of 15
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Re: Signed up with wrong email address

Hi, experiencing same issue, accidentally misspelt email on online registering for virgin account and now I can't verify it. can you help please?

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Emma_C
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Re: Signed up with wrong email address

Hi Thurica, 

Thanks for your post and welcome to our community. 

Really sorry that there's been an issue with your email address, we can certainly sort this out. 

I'll need to pop you a personal message and request some details, I'll do this now and I look forward to hearing back from you soon. 

Emma_C - Forum Team
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tonilou92
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Message 7 of 15
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Re: Signed up with wrong email address

Hi, same issue here. Set up broadband only package and used .com instead of .co.uk by accident. Thank you.

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Emily_G
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Re: Signed up with wrong email address

Thanks for the post Tonilou92 and welcome to our community.

 

I'll pop you over a private message so we can pass security and correct this.

 

Thanks, Emily.

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MelindaBrand
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Message 9 of 15
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Re: Signed up with wrong email address

I have also signed up with the wrong email address, can you help me please?

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Emma_C
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Message 10 of 15
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Re: Signed up with wrong email address

Hi MelindaBrand, 

Thanks for your post and welcome to our community. 

Very sorry there has been an email address issue when signing up, we can certainly help. 

I'll need to pop you a personal message and grab some details first. 

I look forward to hearing back from you soon. 

Emma_C - Forum Team
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