Forum Discussion

narataga's avatar
narataga
Joining in
5 years ago

Signed up with wrong email address

I signed up with an email address I do not have access to by accident, this means I can't verify my account so can't log in what so ever. Is there any way to change this email address? Thanks
Ayisha_B's avatar
Ayisha_B
Forum Team
4 years ago

Hi Ben_Boxall,

 

Welcome to our Community Forums and thanks for posting. 

 

I am sorry to hear this. I will be more than happy to help get this sorted. 

 

Please look out for the purple envelope icon in the top right hand corner of your page for my PM 🙂

Meg_Le's avatar
Meg_Le
Joining in
4 years ago

Hi, 

 

I have also mistyped my email address when signing up for my virgin media account (broadband) and cannot confirm my email to access my account. 

Is there a way this can be resolved for me?

 

Many thanks, 

Megan 

  • Robert_P's avatar
    Robert_P
    Forum Team
    4 years ago

    Hello Meg_Le

     

    Thanks for taking the time to post in regards to the email address issue following signing up, we can understand you wanting to get this resolved and welcome to the community.

     

    I'm going to send you a Private Message to get some more details from you to get this rectified.

     

    Looking forward to your reply 🙂

     

    Rob

    • Scientician's avatar
      Scientician
      Joining in
      4 years ago

      Hello, same issue here with a typo. Can someone get in touch to update my email?

      • Gareth_L's avatar
        Gareth_L
        Forum Team
        4 years ago

        Hello Scientician

        I can have a good look at getting this corrected for you 

        I will need to send you a private message to pass security 
        If you can check the purple envelope top right of your screen that would be great 
        Regards     
        Gareth_L