Forum Discussion

narataga's avatar
narataga
Joining in
5 years ago

Signed up with wrong email address

I signed up with an email address I do not have access to by accident, this means I can't verify my account so can't log in what so ever. Is there any way to change this email address? Thanks
Paul_DN's avatar
Paul_DN
Forum Team
5 years ago

Hi narataga,

 

Thank you for reaching out to us n our community, so I can try to help was this for Mobile for media services?

 

Regards

 

Paul.

  • narataga's avatar
    narataga
    Joining in
    5 years ago

    Hi Paul,

     

    This was for media services not mobile.

     

    Thanks,

     

    Narataga

    • Emily_G's avatar
      Emily_G
      Forum Team (Retired)
      5 years ago

      Thanks for confirming, have you been able to update this since your last post?

       

      If not, I'll pop you over a private message now so we can update this.

       

      Thanks, Emily.

      • thurica's avatar
        thurica
        Tuning in
        5 years ago

        Hi, experiencing same issue, accidentally misspelt email on online registering for virgin account and now I can't verify it. can you help please?

  • DanielleRod1's avatar
    DanielleRod1
    Joining in
    4 years ago

    Hello there do you know what I can do as I’ve placed my order with my email but I have misspelled it now I can’t access my account number to pay my bill any help

    • Ayisha_B's avatar
      Ayisha_B
      Forum Team
      4 years ago

      Hi DanielleRod1,

       

      Welcome to our Community Forums and thanks for posting. 

       

      I am sorry to hear this. I will be more than happy to help get this sorted. 

       

      Please look out for the purple envelope icon in the top right hand corner of your page for my PM 🙂

    • Ayisha_B's avatar
      Ayisha_B
      Forum Team
      4 years ago

      Hi DanielleRod1

       

      Thanks so much for taking the time out to speak with me via PM. 

       

      I have updated your email address and have requested the contract with account info to be resent to you. 

       

      Once you have the details to hand, you can sign up for your online account. 

       

      Let us know if you have any further issues. 

       

      Cheers

  • Grech83's avatar
    Grech83
    Joining in
    3 years ago

    Hi sorry I ha e done the Same thing. Can you halp please 

    • Carley_S's avatar
      Carley_S
      Forum Team
      3 years ago

      Hi Grech83
      Welcome to the community forums. 

      Sorry to hear you've an issue when signing up to a online account. 

      Can you confirm if it's just that you have given an incorrect email address or if you are receiving an error message when trying to create an account?

      • Grech83's avatar
        Grech83
        Joining in
        3 years ago

        Yes it was just that I put in the wrong email address so I can't confirm it. Thanks