Forum Discussion
Hi Paul,
This was for media services not mobile.
Thanks,
Narataga
Thanks for confirming, have you been able to update this since your last post?
If not, I'll pop you over a private message now so we can update this.
Thanks, Emily.
- thurica5 years agoTuning in
Hi, experiencing same issue, accidentally misspelt email on online registering for virgin account and now I can't verify it. can you help please?
- Emma_C5 years agoForum Team
Hi Thurica,
Thanks for your post and welcome to our community.
Really sorry that there's been an issue with your email address, we can certainly sort this out.
I'll need to pop you a personal message and request some details, I'll do this now and I look forward to hearing back from you soon.- tonilou925 years agoJoining in
Hi, same issue here. Set up broadband only package and used .com instead of .co.uk by accident. Thank you.
- mum_laff5 years agoTuning in
signed up with wrong email address ---- used .co.uk instead of .com - so you have wrong address - can you sort please as I can't verify because I am not recieving the email
- Megan_L5 years agoForum Team
Hi Mum_laff,
Thanks for using the forums to get this issue with your online account looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you. I have a link here which would usually help with online account registry issues.
However as this is something we need to change within your account I'll send you a PM now.
Speak soon!
Thanks,
Megan_L
- Si854 years agoJoining in
Hi, I’ve also done the same on my mobile account and put .com instead of.co.uk. I’d appreciate any help.
Thanks
- cifang3 years agoJoining in
Hi, the same thing happened to me.
It is the broadband and i spelt my gmail wrong and couldnt verify.
I also typed the wrong gmail when i used my friends referal link. Please help
- Steven_L3 years agoForum Team
Hey cifang,
Welcome to the community and thanks for taking the time to post here on the forums.
I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L
- Kevin767662 years agoJoining in
Hi I'm having the same issue, have tried contacting support multiple times by phone with no success.
- Vikki_M2 years agoForum Team
Hi Kevin76766
Thank you for your post and welcome to our community.
I am sorry to hear about the issues you are having registering for an online account.
I will send you a private message now so we can help further.
Please look out for the purple envelope in the top right of the page and pop me a reply when you can.
- NKxo1012 years agoJoining in
Hi Vikki,
I have unfortunately also signed up to a My VM account with a typo in my email address and thus cannot access the account.
Would you be able to help?
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