POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hey. I have an unusual issue that seems to be any device that operates on 2.4Ghz bandwidth has stopped connecting to my hub 4, Sky Q box (which is fine via lan), ring doorbell, Kasa smart plugs, to name a few. I’ve even tried factory resetting one of...
Hey everyone,I'm sure this has been done to death but I'm having T3 timeouts on a new hub. I only plugged it in yesterday so shouldn't be age-related, as as far as I can see my dBmV and qam are all normal - any ideas? Could it be because my computer ...
HiI have Child Safe turned off but it's still blocking websites.Can someone investigate please?
I'm new to virgin. Firstly the technician installed the router behind my TV. I've moved this to try and get a better signal which means I now have a wires everywhere and it's sitting on the floor. Got a wifi booster it's still not connected and im st...
Hi to everyone,I have been trying for two days to fix an issue with my broadband, wasn't able to get back any resposne from WatsappSupport or operator, I have litelary spen 50+m on the operator call. So, I take this issue to the forum if you know how...
Hi,I’ve never had perfect home broadband and Wi-Fi with Virgin but I’m getting to the point of leaving as I receive no phone signal in my house so rely on Wi-Fi to be contacted.The speed has been awful tonight on Wi-Fi. I’ve run speed tests next to t...
Hi my ps5 won’t connect to my wifi and I’ve tried everything, rebooting wifi, using Ethernet, restarting ps5, clearing ps5 cache. It just says my wifi is stopping it from connecting or it can’t connect? Any help would be hugely welcomed
My internet and TV (and others locally) has been down all day long - it has been saying they aim to restore service in our area by 4pm - this has come and gone and there has been no updates and the ETA - 4pm time has not changed all day either - Come...
Internet down again!!!!! Absolute garbage Virgin
I'm currently on a Gig1 package with a hub5 and noticed that my speeds have been terrible lately.Ran a speed test yesterday morning that returned a result of 0.5mbps. Tried rebooting the modem & lost connectivity all together.I am now on day 2 of no ...
