WiFi pods “Fair connection”

[Malik-2]

Has anyone lately experienced the issue on the WiFi pods (all 3) stating “Fair connection”?

Up until 2 days ago the pods used to show “Great”

pods are placed sensibly and the speed tests show the top speeds. 

called VM who run tests and say everything is good their end. They just give you the generic “reset hub, plug pods out and in and place them somewhere else” (that’s all been done even prior to calling them. 

I am beginning to think it’s not actually the pods but the dreaded Connect App itself. 

I’m brand new to this community but have been scrolling through and found this issue was reported in 2023 by a poster but no real resolution was ever given. 
thoughts and advice please! 

[goslow]

Are you experiencing any actual issues/problems with connectivity when using the pods or are you just concerned the app is only reporting a 'fair' connection?

[Malik-2]

I think you’ve hit the nail mate… There is no loss of connection (not as far as I can tell) but the “fair” thing has been bugging me lol. 

[Cally_18]

Same with my pod, I’ve only noticed today and it’s also bugging me 

[Malik-2]

It’s strange indeed. After logging it again from VM, they did assure me that everything from their side is fine…

one did the agent did say (he sounded confident enough) he said look at it this way, when you have a mobile phone network sometimes you get full bars and you can make a call smoothly and sometimes you get only 2 or 3 bars but can still make a smooth call. It did make sense (as I’ve no connection issues) 

I think we may be so used to seeing “great” that when we see “fair” we come in hubs blazing.

it does however still bug folk as to why. 

[Cally_18]

I wonder without it being turned off and on again, could it go back to being “great” itself? That is the question now…

[Malik-2]

There may be a possibility it picks up again. But that’s assuming that the actual WiFi strength isn’t the issue and it be just be the connect app. From experience rebooting the pods doesn’t make any difference 

[Graham_A]

I've also noticed this 'fair' rather than 'good' status since the recent app update.

I will flag it to the VM Forum Team to see if they can investigate.

[Malik-2]

Thank you Graham. Seems like there either is an issue or isn’t an issue (if that makes sense) according to VM agents (3) if connection is fine then there are no cause for concerns. 

you mentioned after the app update but my app was not updated recently as there are no updates for it. The problem happened (or I noticed) 2 days ago for me. 

[Graham_A]

@Malik-2 I am using an android device and the connect app is version v.12.42.13  LF v3.239