UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hello, My friend and I have moved into a new flat and ordered a self installation router kit to provide us with broadband. However it went missing during delivery and we’re having the hardest time trying to get into contact with someone to actually r...
Hi SabrinaI have the same issue. Received my Hub 3 this morning and set it up, all working well. Changed it to modem mode and again no issues and fast speeds. It stopped working after a few minutes so switched it on & off again, along with the router...
Hello, i am not sure what im actually looking at here but can someone have a look to see if this is healthy. this is a log after 10 days.Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID12027500009.940256 qa...
I've just had Vm internet installed today and was given the 5x hub with fibre in home set up. I've got my own mesh routers ready to go but the hub settings don't have a "modem mode" like all videos and forums online say it should. Any idea why I don'...
Hello, I have virgin media internet with Hub5. My internet frequently disconnects, ~10x per day, lasting from 10 seconds to 10 minutes each time. This happens on all my devices, therefore not a computer issue. Virgin sent technicians a handful of tim...
I can't remember the last time an Engineer came to check my Hub or internet connection. Why is it so hard. Why is everything self help? When self help doesn't work and status is bad. Still no option to book an Engineer. Seriously thinking of leaving....
HiWas wondering if virgin staff could take a look at my connection please. I seem to be getting a lot of packet loss and latency related issues. Noticed that my post RS error count is also quite high. My BQM doesn't look too bad from what I can see b...
Hi. I know I will probably be told fairly shortly this forum is only for residential but I know there are a few fairly knowledge folks around the forum and there isn't a VMB forum to turn to so thought worth a shot.Anyone had experience with the new...
Hello,1: I have insane number of errors in my router (restarted didn't fix it last time I've done it). 2: Most connections drop between 11:30pm and 1:30am (12am - 1am) is usually when it's worse. Connection to next-hop seems ok, it seems that it's af...
Hi there. I’ll try and keep as short and simple as possible. Took out M500 in Nov22. Contract stated ‘supplied with Hub5’It has been awful. Speeds and connections dropping continuously. This led me to look into it further. Discovered I was supplied w...
