Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Resolved! Can't access some websites
Last week I moved my website to a new server ( 90thBristolScouts.org.uk ) and now I can't access it or the webhost ( 34sp.com ) from VirginMedia. I get ERR_CONNECTION_TIMED_OUT. I can access them when using mobile data or a VPN.I've waited a few days...
Resolved! WiFi booster recommendations
Hi all. I’m a volt customer so entitled to up to 3 free pods but am fed up of trying to find out how to order one so does anyone have any recommendations of a booster I can buy. I’ve read on one of the boards that they are usually much better than th...
Resolved! 1Gig + Hub5 firmware + 2.5gb ports and Ethernet Energy Efficiency
Hi - first post and sadly with an issue - but definitely any assistance greatly appreciated. This is long but trying to provide, hopefully, the needed/useful information. Before posting I went searching through this site's forums and found people w...
Resolved! Poor Wifi Coverage
I am a new customer. I would like some technical advice so have tried calling your support number but the suggestion is to reset my hub.I have also tried your chatbot but again get the same advice.This is not my problem. Is it possible to actually sp...
No Wi-Fi in part of house
Long standing VM customer. I gave hub 4 I think - tall cube type box, Wi-Fi in back bedrooms of house constantly drops out. My hub cannot be moved . How can I get Wi-Fi in all of the house
No internet. Network access : Blocked
Virgin media currently charge my family £57.93 a month for M125 broadband service (133mb down / 20mb up), which includes no phone service, no tv package service, poor customer service, regular reliability issues and now no Internet connection at all ...
Resolved! How to order a booster?
Is it possible for me to get a booster please? I've had the ultimate oomph bundle installed today and get a poor signal in one of the bedrooms. I went through the virgin media connect app and it gave me an the info (poor signal, optimization didn't w...
Intermittent loss of connection
Hey - not sure if I am in the right place to post, but since having gigabit BB installed I have been experiencing intermittent drops in connection (main use is via a LAN cable connected laptop). I have a hub 5 and noticed that the power levels do not...
Frame drops and Lag gaming & live streaming
Hi there.Over the last two weeks (that I've noticed) the quality of my Broadband connection has been slowly degrading. I have been with you guys over a decade at this point and never had this trouble before, and am currently finding no answers or hel...
Red Light on Virgin Hub 3
There is a solid red over-heating light on my VM Hub 3, I have done a full reset however it still stays red, how can I get the Hub replaced, I can't get near a human to report it when phoning.
