N8 Crouch End (North London) continued outages
Ive been a virgin media customer for around 12 years and never has it been this bad. After a over week long outage in May into June, here we are again with another broadband outage which has been a week long with text message updates that just keep extending the period of when it will be fixed. Why cant we know exactly what is causing all of these outages all of a sudden? Compensation doesn't cut it given we are in the middle of summer break, kids have no internet and i can only tether so much from my phone, lets not even get to discussing trying to WFH. Im tired of same generic messages that give no info, give us some transparency! Is there a fault with the core wiring under the streets, is it the cabinet, its the least VM can do. My confidence in the product has massively declined given the length of these outages. I dont mind a day here or there but weeks of outages are not acceptable by any standard.N8 - North London - Full broadband outage 11 days and counting
Just received yet another VM text kicking the can down the road another 3 days, to July 4th. But thrilled to hear that "an engineer is on their way"! (for the 10th time). I have zero confidence that it will be fixed at this time. I have zero confidence in Virgin Media, at this point. Their handling of this is beyond dreadful; it's non-existent. Yes I have reached out and lodged a complaint, but the "resolution" that I received in response is an automated copy-and-paste travesty that simply repeats the nonsense in the text messages. In the 30ish years that I have had Internet to my home, this is the very first time experiencing an outage that has lasted more than a day, anywhere. I am in London, and there are internet lines strung everywhere. Why has no technician been rerouting the line to our property after the first 24 hours? Utterly pathetic. A shame, as the service was reliable until 12:30 on Jun 20th, when it went dead. I suspect that I am now experiencing the true face of Virgin Media... which is utterly awful. Is there anyone else in the Crouch End area experiencing the same outage?