Forum Discussion

nan3nz's avatar
nan3nz
Settling in
27 days ago

N8 Crouch End (North London) continued outages

Ive been a virgin media customer for around 12 years and never has it been this bad.

After a over week long outage in May into June, here we are again with another broadband outage which has been a week long with text message updates that just keep extending the period of when it will be fixed.

Why cant we know exactly what is causing all of these outages all of a sudden?  Compensation doesn't cut it given we are in the middle of summer break, kids have no internet and i can only tether so much from my phone, lets not even get to discussing trying to WFH.

Im tired of same generic messages that give no info, give us some transparency!  Is there a fault with the core wiring under the streets, is it the cabinet, its the least VM can do.  My confidence in the product has massively declined given the length of these outages.  I dont mind a day here or there but weeks of outages are not acceptable by any standard.

Broadband
crouch end
N8
outage

2 Replies

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      24 days ago

      Hi nan3nz, 

      Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

      We're sorry to hear you've been having issues with your services. Whilst we can't offer a 100% fault free service, we do promise to fix faults as quickly as possible. 

      We don't give out any information on the cause of faults I'm afraid. This information is internal only. We do understand the frustration caused when a fault is ongoing, and we can only apologise for the inconvenience caused.

      Checking the Fault Reference number you've posted, this was closed as resolved on 19/08/2025 10:12am. Are you still having issues with your services?

      Many thanks,