Forum Discussion

ronnie_turner1's avatar
ronnie_turner1
Tuning in
2 years ago
Solved

Apps continually being logged out

My parents (in their 80's and not tech savvy) are having issues daily with apps such as iPlayer, ITVx, My 5 and All 4 being logged out continually.

When trying to access again they are being asked to scan QR codes or go online to log in again. The system is not set up to help them. Quite often it means me travelling 30 miles each time they need back in to their apps.

Is there any way to resolve this issue of apps logging out daily?

  • roy247's avatar
    roy247
    2 years ago

    Make sure that the box is always left in standby and not switched off at the plug when they go to bed, also set the box to fast start or active start to cover all bases.

    If it still does it after that the box may need replacing, I have seen other posts saying they have had the box replaced for this.

     

  • roy247's avatar
    roy247
    Superstar
    2 years ago

    Make sure that the box is always left in standby and not switched off at the plug when they go to bed, also set the box to fast start or active start to cover all bases.

    If it still does it after that the box may need replacing, I have seen other posts saying they have had the box replaced for this.

     

  • ozsat's avatar
    ozsat
    Superstar
    2 years ago

    he other thing to do is ensure they are just exiting the apps using the TV/Home button and not selecting 'Sign Out' in the menus to leave them.

    It is not a problem I have or my elderly mother - so if they are not selecting 'Sign Out' it may be a box issue.

  • jamesredfern's avatar
    jamesredfern
    Fibre optic
    2 years ago

    I had this issue about 18 Months ago.

    It started with apps logging out.  Then the icons missing from the EPG, then hard drive error over the space of a month or so.  Had the box replaced.  

  • ronnie_turner1's avatar
    ronnie_turner1
    Tuning in
    2 years ago

    Thanks for replies. Sounds like a new box is needed. Not doing anything that would cause this to happen. 

    • Zoie_P's avatar
      Zoie_P
      Forum Team (Retired)
      2 years ago

      Hi ronnie_turner1,

      Thank you for your post and welcome to our forums 👋

      I am sorry your parents are having issues with the apps on their box, have they had a new box sent out or an engineer round? 
      Thanks,

      Zoie

  • tarsins's avatar
    tarsins
    On our wavelength
    2 years ago

    Not necessarily a solution for you but my father used to religiously unplug everything from the wall every night before going to bed (except the fridge which for some reason he trusted) and that meant I often had to go there and set things up again

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    2 years ago

    Glad we have managed to get the balling rolling on this for you.

    Please do keep us updated. Cheers