Forum Discussion

MDG211's avatar
MDG211
Tuning in
13 days ago

Unicast Maintenance Ranging Critical Error

This past week I have been having critical errors on my Superhub 5, and have lost connection at times at night.

Can someone look at my connection 

 

2 Replies

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    11 days ago

    Hi MDG211, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having an issue with your connection. Checking here, we can see the hub's power levels are a little out. We won't be able to fix this remotely so I would like to arrange for an engineer to come to take a look at this for you. 

    I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. 😊

    Thanks,