Forum Discussion

MDG211's avatar
MDG211
Tuning in
13 days ago

Unicast Maintenance Ranging Critical Error

This past week I have been having critical errors on my Superhub 5, and have lost connection at times at night.

Can someone look at my connection 

 

2 Replies

  • Hi MDG211, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having an issue with your connection. Checking here, we can see the hub's power levels are a little out. We won't be able to fix this remotely so I would like to arrange for an engineer to come to take a look at this for you. 

    I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. 😊

    Thanks,